Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
No features have been listed yet.
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, gatling.io seems to be a lot more popular than Zoho Desk. While we know about 19 links to gatling.io, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Gatling: An open-source load and performance testing tool primarily designed for web applications, Gatling utilizes a simple domain-specific language (DSL) for creating and maintaining test scripts. It supports HTTP/2 and allows recording and generation of scenarios directly from a browser. The tool also provides detailed performance reports that are easy to analyze. - Source: dev.to / about 2 months ago
Performance and load testing are essential parts of GraphQL API testing. It ensures APIs can handle expected traffic volumes and respond within acceptable timeframes. You can use tools like Apache JMeter or Gatling to generate realistic loads and evaluate the API's performance under different scenarios. Techniques like batched queries and caching can help mitigate this issue. - Source: dev.to / 10 months ago
New to the .NET community and trying to learn! I have used tools such as Apache JMeter (Java), gatling.io (Java) and Locust (Python) that are decent full featured web perf frameworks. Typically these integrate well with your code, and can be run as part of your unit/integration tests and produce offline reports. Source: about 1 year ago
Gatling , this is what we tested concurrency with. Setting up might take a while depending on your exp. But the tool is solid. Source: about 1 year ago
I used SpringBoot 3.0.2, GraalVM 22 (JVM mode), a MacOS 2,6 GHz 6-Core Intel Core i7, running 1000 users for 5 minutes. The idea was to test how memory consumption and CPU usage evolve. Below, I compared the footprint of these three solutions. I collected the total count of requests, throughput, memory consumption, and CPU usage using VisualVM and Gatling. - Source: dev.to / over 1 year ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
locust - An open source load testing tool written in Python.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Apache JMeter - Apache JMeter™.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Loader.io - Loader.io is a simple cloud-based load testing service