Zoho Desk VS edX

Zoho Desk Reviews

1. Neha    

   Helpdesk Manager at Tagio | almost 4 years ago
   Excellent Ticketing software with clean interface

   What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

   🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk

   👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable

   👎 Cons:    Need more image manipulation feature
2. Kassy    

   CXO at Filter Publications | almost 4 years ago
   April 2020 Inexpensive Customer Service Software

   Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

   🏁 Competitors: Zendesk, Salesforce Service Cloud

   👍 Pros:    Easy user interface|Great customer support|Highly customizable

   👎 Cons:    Few features are in beta
3. Vincy Dahiya    

   Co-Founder at SMBCon | almost 4 years ago
   Vincy Dahiya

   Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

   🏁 Competitors: Zendesk

   👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

edX Reviews

Zoho Desk mentions (1)

• Free for dev - list of software (SaaS, PaaS, IaaS, etc.)

  Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago

edX mentions (235)

• So I made a python script to add entries to your dynamic config.yml file dynamically

  Let me know what you think and if you have suggestions to resolve that bug. I'm learning programming and have next to no python experience, I am taking CS50 through edx.org and the AI at chatgpt did most of the work. Source: 10 months ago

• Think I might change my name...

  Im sorry man I want to be sympathetic but people like you cost an incalculable amount of people far more than you could even imagine and I truly believe that if hell exists you will be going there. I am serious though about seeking mental help you seem to still not have any impact on your mind or soul of how you affected other people just how your actions affected you that is some sociopath shit right there and if... Source: 10 months ago

• I’m homeschooled but my parents don’t teach me a thing

  Khanacademy.org is a fantastic resource for math, as well as many other courses. If you have access to the internet, try taking some of the courses there. They mirror what is taught in public schools with classes for all grade levels. There are other resources like edx.org that can provide free courses in topics like computer science and business. Source: 10 months ago

• Is there a way to learn AI during my engineering degree?

  u can always self study, u aren’t limited to learn only what’s in ur degree. Go on edx and check our some of their free courses. Ur life is a lot more than the degree ur pursuing. Source: 11 months ago

• What I Learned from Two Years of Teaching High School CS

  The "best" professors/teachers I saw yet, where radiating an exhuberant joy while talking about their topic. It is fun to listen. They where a russian teaching in america who recorded a series about physics for TTC, The Teaching Company. He got voted best professor in america twice.The other one was David Malan of Harvards CS50 on [0]. Beware though, it sadly spoils you for later lectures by others. [0]... - Source: Hacker News / 11 months ago