Software Alternatives & Reviews

Zoho Desk VS Khan Academy

Compare Zoho Desk VS Khan Academy and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Khan Academy logo Khan Academy

Khan Academy offers online tools to help students learn about a variety of important school subjects. Tools include videos, practice exercises, and materials for instructors. Read more about Khan Academy.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Khan Academy Landing page
    Landing page //
    2023-06-12

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Khan Academy features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Khan Academy videos

Khan academy homeschool review

More videos:

  • Review - What Is the Khan Academy & Why Is It Revolutionary?
  • Review - Khan Academy Teacher Tour

Category Popularity

0-100% (relative to Zoho Desk and Khan Academy)
Help Desk
100 100%
0% 0
Online Learning
0 0%
100% 100
Customer Support
100 100%
0% 0
Education
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Khan Academy. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Khan Academy

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Khan Academy Reviews

15 Best LeetCode Alternatives 2023
Khan Academy also offers personalized learning. Students can practice at their own pace. If you have some knowledge of the topic, you can use the platform to fill in gaps in your learning before proceeding to the next level.
13 Sites to Learn How to Code for Web Developers
You can first join the Programming Basics course to watch and learn basic concepts, then explore the given code after the video tutorial to validate your doubts. With Khan Academy, you can save your modification as a Spin-Off for everyone to enjoy and customize.
The Best Free Education Websites & Learning Apps for Kids
Khan Academy If you haven’t visited Khan Academy in a while, you’ll be amazed by how much they’ve expanded beyond just math. You can learn grammar, try the Hour of Code, practice ELA (English Language Arts) for grades 2 through 8, and even explore storytelling from Disney’s Imagineering in a Box class. Khan Academy is good for ages 4–adult. (Try the Khan Kids app for ages 2–7.)
8 fantastic educational resources for online learning, just in case you need them, parents.
Your kids might just be able to move up a level in math after watching Khan Academy videos for a few weeks. While people go back and forth on the entertainment value of the videos (I’ve got kids who love them, and others who really don’t love them), they are most definitely educational and cover a myriad subject areas. They’ve even got SAT Prep if you want to use this chance...
Source: coolmomtech.com
Need an Alternative to Udemy? Here are Some Top online Learning sites
The educational materials are available in text as well as video format and Khan Academy also gives you the option of testing how much you’ve picked up from your course. Most importantly, as Khan Academy is a non-profit, the courses are completely free without the student needing to pay a single penny.

Social recommendations and mentions

Based on our record, Khan Academy seems to be a lot more popular than Zoho Desk. While we know about 106 links to Khan Academy, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Khan Academy mentions (106)

  • homeschool help !!
    You don't say how old she is. There are many programs you can enroll her in BUT if she wants to work at her own pace you can look online for what your state/municipality expects a child to know in each year. You can use workbooks, resources like CK-12 for science and video instruction or Khan Academy. Source: 5 months ago
  • IWTL all of maths
    Khan Academy is your best friend, you can also use openstax if you like reading more. Supplement with a quality textbook and video courses once you reach Algebra 1, this site and r/learnmath have good recommendations. And most importantly practice. Source: 6 months ago
  • How is this portfolio?
    Khanacademy.org Do a search for "investing" and you'll get dozens of free "courses". Source: 10 months ago
  • Learning math from scratch: I don't know where to start.
    Khanacademy.org - seriously - everything from basic integers and counting to advanced calculus - all at whatever pace you need. Source: 10 months ago
  • Best 7th grade math textbook?
    However, the math instruction that worked for me (I suddenly had to teach upper level math to expelled students in a self-contained class - and didn't know anything past Alg 1) was khanacademy.org, a free online program. I also learned chemistry and physics when those became required. Source: 10 months ago
View more

What are some alternatives?

When comparing Zoho Desk and Khan Academy, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Coursera - Build skills with courses, certificates, and degrees online from world-class universities and companies

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

edX - Best Courses. Top Institutions. Learn anytime, anywhere.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Udemy - Online Courses - Learn Anything, On Your Schedule