Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
Continu provides just-in-time training features to help with onboarding, sales enablement, and real-time development. Users are able to build their own custom learning tracks and create interactive courses, on-boarding flows, product walkthroughs, and more. Organizations can track training completion and monitor progress, as well as test knowledge with customizable quizzes. Users can view real-time insights to uncover popular content and download comprehensive reports.
Continu helps organizations drive a culture of learning and increase engagement by utilizing the platform as a centralized content hub. Users are able to tag content by location for tailored learning across global departments. Managers can assign, track, and share content as well as download, export, and share reports. The ‘My reports’ tab enables managers to track progress and view real-time analytics on the team's activity.
Continu enables users to automate learning and create custom workflows to reduce the need to manually assign and share content to each team member. Organizations are able to host online training workshops and events using the event management tool and distribute learning materials beforehand. Users can track attendance, create and manage waitlists, and more.
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Continu might be a bit more popular than Zoho Desk. We know about 1 link to it since March 2021 and only 1 link to Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Visit company website for more information Main Functions & Responsibilities:. Source: about 3 years ago
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