Software Alternatives, Accelerators & Startups

Continu VS Zendesk

Compare Continu VS Zendesk and see what are their differences

Continu logo Continu

Continu is a modern learning platform (LMS) built for today's workplace. Unlike older legacy LMS systems, Continu has a beautiful user experience that makes it easy for employees, customers, or third-party vendors to access the training they need.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Continu Landing page
    Landing page //
    2022-09-28

Continu provides just-in-time training features to help with onboarding, sales enablement, and real-time development. Users are able to build their own custom learning tracks and create interactive courses, on-boarding flows, product walkthroughs, and more. Organizations can track training completion and monitor progress, as well as test knowledge with customizable quizzes. Users can view real-time insights to uncover popular content and download comprehensive reports.

Continu helps organizations drive a culture of learning and increase engagement by utilizing the platform as a centralized content hub. Users are able to tag content by location for tailored learning across global departments. Managers can assign, track, and share content as well as download, export, and share reports. The ‘My reports’ tab enables managers to track progress and view real-time analytics on the team's activity.

Continu enables users to automate learning and create custom workflows to reduce the need to manually assign and share content to each team member. Organizations are able to host online training workshops and events using the event management tool and distribute learning materials beforehand. Users can track attendance, create and manage waitlists, and more.

  • Zendesk Landing page
    Landing page //
    2024-05-06

Continu features and specs

  • Virtual (ILT) Training Workshops: Yes
  • Zoom Attendance Tracking: Yes
  • eLearning Authoring: Yes
  • Assessments & Quizzes: Yes
  • Learning Paths: Yes
  • Assignment Scheduling: Yes
  • Gamification (Badges, Leaderboards): Yes
  • Content Delivery & Tracking: Yes
  • Onboarding Workflows (Automation): Yes
  • Deep Integrations (Slack, Google, Zoom, etc...): Yes
  • Content Storage & Management: Yes
  • Blended Learning: Yes
  • Admin Dashboards: Yes
  • Reporting & Analytics: Yes
  • Employee Training: Yes
  • Customer Training: Yes
  • Partner / Vendor Training: Yes
  • Employee Onboarding: Yes
  • Sales Training & Enablement: Yes
  • Training Material Creation: Yes
  • Multilingual: Yes
  • Advanced Search: Yes
  • Event Management: Yes
  • Training Program Design: Yes
  • Course Content Creation: Yes

Zendesk features and specs

No features have been listed yet.

Continu videos

What is Continu?

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Continu and Zendesk)
Online Learning
100 100%
0% 0
Customer Support
0 0%
100% 100
LMS
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Continu and Zendesk

Continu Reviews

10+ Best 360Learning Alternatives & Competitors for 2024
Continu is an enterprise LMS tool that offers an intuitive interface and powerful collaboration features to build seamless learning experiences for learners.
9 of the Best Lessonly Alternatives (Now Seismic)
Besides using Continu as an LMS, the platform is also a knowledge base or Intranet system which helps cut company costs and save time. Administrators can create courses, facilitate onboarding flows, quizzes, and more through Learning Tracks. Continu is also an authoring tool which means companies can create training materials directly onto this platform without the aid of...
Source: www.continu.com
Kick Your SharePoint Addiction with 12 Powerful Alternatives
Understanding what you need is the first step in choosing the right SharePoint alternative. Continu, for example, is a great knowledge-sharing, onboarding, and learning platform, because it’s highly scalable and works for any company size. The ease with which you can share and track data and engagement makes it a great choice for knowledge sharing.
Source: blog.continu.co

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Continu. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Continu mentions (1)

  • [HIRING] Account Executive
    Visit company website for more information Main Functions & Responsibilities:. Source: about 3 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing Continu and Zendesk, you can also consider the following products

Learn Amp - The only People Development Hub that weaves together learning, talent development, and performance improvement.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Rallyware - Rallyware’s Performance Enablement Platform automatically prescribes the right learning and business activities to the right individual at the right time.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Workday Enterprise Learning - Enterprise learning from Workday enables your employees to grow, share, and access your institutional knowledgebase to better their skills and performance.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!