Software Alternatives, Accelerators & Startups

Zendesk VS Z360

Compare Zendesk VS Z360 and see what are their differences

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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Z360 logo Z360

Making business management simple, affordable, and AI-powered for small & medium businesses.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Z360
    Image date //
    2024-12-28

Z360: AI-Powered Business Management System

Z360 is an integrated, AI-powered platform designed to simplify business management for small and medium-sized enterprises (SMEs). By consolidating essential tools into a single, user-friendly dashboard, Z360 eliminates the need for fragmented software solutions. It provides apps for:

  • Customer Success: Manage client tickets and ensure satisfaction.
  • Sales Outreach: Streamline sales funnels and customer relationships.
  • Business Communication: Centralized chat, email, and collaboration.
  • Automation: Automate routine tasks for increased efficiency.

Z360 stands out with its intuitive design, affordability (starting at $99/month), and AI integration without premium costs. It also includes future features like a marketing suite and invoicing tools. The platform’s simplicity makes it ideal for business owners without technical backgrounds.

Vision

Z360 aims to empower small businesses worldwide by providing simple, AI-powered tools that streamline operations and drive growth.

Mission

Our mission is to make business management accessible and efficient for small businesses by delivering a comprehensive AI-driven platform that integrates essential tools into one affordable solution.

Key Features

  • Intuitive Interface: Easy navigation without steep learning curves.
  • Affordable Pricing: Fixed-rate plans make business management cost-effective.
  • AI Integration: Leverage AI without additional costs for tasks like summarization and lead management.

Join Z360 to transform your business management experience with a single, affordable, and powerful platform.

Z360

Website
z360.biz
Pricing URL
-
$ Details
paid $399.0 / Monthly (One price. Full access. No hidden costs.)
Startup details
Country
United States
Founder(s)
Ansar Ullah Anas
Employees
50 - 99

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Z360 features and specs

  • Customer Success
    Customer Success
  • Sales Outreach
    Streamline sales funnels and customer relationships.
  • Business Communication
    Centralized chat, email, and collaboration.
  • Automation
    Automate routine tasks for increased efficiency.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Z360 videos

No Z360 videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Zendesk and Z360)
Customer Support
100 100%
0% 0
AI
0 0%
100% 100
Help Desk
100 100%
0% 0
Sales Tools
0 0%
100% 100

Questions and Answers

As answered by people managing Zendesk and Z360.

What makes your product unique?

Z360's answer:

Z360.BIZ stands out in the crowded business management software market due to several unique features:

AI-Powered Automation Without Premium Costs Unlike many platforms that charge extra for advanced AI tools, Z360 integrates AI-driven features as a core part of the platform, without additional fees. This makes cutting-edge AI technology accessible to small and medium-sized businesses (SMEs), which often face budget constraints.

All-in-One Business Solution Z360 consolidates essential business functions—such as sales prospecting, business communication, and task automation—into a single, easy-to-use platform. This helps eliminate the complexity and costs of managing multiple fragmented tools, saving time and resources for SMEs.

Affordability Z360 is designed to be a cost-effective solution, providing enterprise-level automation and AI capabilities at a price that’s accessible for small and medium-sized businesses. This affordability allows companies to scale without being burdened by exorbitant software costs.

Focus on Simplification The platform is intentionally user-friendly, reducing the steep learning curve often associated with business management tools. Z360 aims to make advanced technologies simple and easy to use, even for businesses without technical expertise, allowing them to focus on core operations rather than struggling with software.

Built for Small and Medium Enterprises While many business management tools cater to large enterprises, Z360 specifically targets SMEs, addressing their unique pain points. This focus ensures that features like automation, AI, and business process streamlining are tailored to the needs of growing businesses.

Scalability and Flexibility Z360 is designed to grow alongside businesses. Its modular approach allows companies to start with essential functions and expand as they scale, ensuring they only pay for what they need without being overwhelmed by unnecessary features.

Customer-Centric Design Z360 addresses the real-world challenges that businesses face every day. From overwhelming task management to high operational costs, the platform is built based on deep market research and understanding of the core problems SMEs encounter, offering practical, tailored solutions.

Why should a person choose your product over its competitors?

Z360's answer:

AI-Powered Features Without Extra Cost Many competitors charge premium prices for AI-powered tools, but Z360 integrates these features as part of its core platform at no additional cost. Businesses get access to advanced automation and insights without being hit by hidden fees, making it a more affordable choice.

All-in-One, Simplified Platform Z360 offers a comprehensive business management solution, bringing together key tools like sales automation, communication, and AI-driven processes. Competitors often require multiple software tools for these functions, leading to higher costs and complexity. With Z360, businesses can manage everything in one place.

Tailored for SMEs Unlike platforms that are designed for large enterprises with complex setups, Z360 focuses specifically on the needs of small and medium-sized businesses. Its simplicity, affordability, and ease of use make it an ideal solution for growing businesses, compared to competitors that are often too expensive or complicated.

Affordable and Transparent Pricing Z360 stands out with its affordable pricing structure, ensuring small businesses don’t have to compromise on quality or features due to budget constraints. Many competitors offer complicated pricing plans with additional costs for features that Z360 includes from the start.

Ease of Use The platform is designed to be intuitive and easy to use, even for non-technical users. Competitors often come with steep learning curves, requiring significant time and training to implement effectively. Z360 allows businesses to start benefiting immediately without a heavy learning burden.

Scalability and Flexibility Z360 grows with your business. Whether you're a startup or an expanding company, Z360’s modular system ensures that you can add features as your business grows, without being overwhelmed by unnecessary complexity from the beginning. Competitors may not offer this level of flexibility.

Customer-Centric Approach Z360 is built from real-world pain points faced by small businesses, focusing on solving their actual needs, from reducing overhead to improving productivity. Many competitors are more generalized or focused on larger enterprises, making them less responsive to the specific challenges faced by SMEs.

How would you describe your primary audience?

Z360's answer:

Small and Medium-Sized Enterprises (SMEs) Businesses with 10 to 500 employees seeking an affordable and scalable solution to streamline their operations. These businesses often struggle with fragmented tools, complex systems, and high software costs, and are looking for an all-in-one platform to simplify their processes without the need for large investments.

Entrepreneurs and Startup Owners Individuals running their own businesses who need a cost-effective, easy-to-use tool to manage various aspects of their operations, such as sales, communication, and workflow automation. These users are typically budget-conscious and value simplicity, allowing them to focus on growth rather than technical challenges.

Non-Technical Business Owners Business owners who lack a technical background and are looking for a user-friendly platform that doesn’t require extensive training or expertise. They need a solution that allows them to manage their operations efficiently without getting bogged down in complicated software systems.

Service-Based Businesses Industries like professional services, wellness, and other client-facing businesses that need to improve efficiency and customer engagement while managing their day-to-day operations. These users benefit from Z360’s automation and communication tools to streamline operations and provide better service to their clients.

Growth-Oriented Business Leaders Decision-makers focused on scaling their businesses using AI-driven tools to enhance productivity and automate repetitive tasks. They need an affordable platform that can grow alongside their business, helping them increase efficiency and optimize their workflows without incurring high costs.

What's the story behind your product?

Z360's answer:

The story behind Z360.BIZ begins with the realization of a common challenge faced by small and medium-sized businesses (SMEs): managing multiple fragmented tools and complex systems to handle their day-to-day operations. Many SMEs find themselves using different software for various tasks like sales, communication, and automation, leading to inefficiency, high costs, and frustration.

The founder, with years of experience in digital marketing and business management, understood these pain points firsthand. This personal experience fueled the vision to create an all-in-one, AI-powered platform that simplifies business management for SMEs. The goal was to eliminate the complexity of managing various tools and to bring the power of AI—typically locked behind premium paywalls—to businesses of all sizes in an affordable, easy-to-use solution.

The idea was born from extensive research and understanding of real-world business problems. Z360.BIZ is designed to help businesses automate routine tasks, streamline communication, and drive growth without needing technical expertise or spending excessively on multiple software systems. By focusing on affordability, scalability, and ease of use, Z360 was built to empower businesses to focus on what they do best while leaving the complex operational processes to the platform.

From this insight, Z360.BIZ was launched to address these specific challenges, providing businesses with a comprehensive solution that scales with their needs, helping them thrive in an increasingly competitive market.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Z360

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Z360 Reviews

  1. sonataeven
    Its the best all in one AI powered business management platform

    I just had a demo call with them and its an amazing product coming soon, I am super excited

    👍 Pros:    Ai powered|Affordable|All in one platform

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Z360 mentions (0)

We have not tracked any mentions of Z360 yet. Tracking of Z360 recommendations started around Sep 2024.

What are some alternatives?

When comparing Zendesk and Z360, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Salesforce - CRM software solutions and enterprise cloud computing from salesforce.com, the leader in CRM and platform as a service.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Intuit - Small Business, Personal Finance and Tax Software

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Workday - Workday is an on‑demand financial management and human capital management software solution.