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Zendesk VS TypingTest.com

Compare Zendesk VS TypingTest.com and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

TypingTest.com logo TypingTest.com

TypingTest.com is one of the wonderful websites that persuades you to check your typing speed and offers training lessons created by professional writers to maximize typing accuracy in no time.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • TypingTest.com Landing page
    Landing page //
    2022-03-01

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

TypingTest.com features and specs

  • User-Friendly Interface
    The website offers a straightforward and intuitive interface, making it easy for users of all ages and technical abilities to navigate and take tests without any confusion.
  • Variety of Tests
    TypingTest.com provides a range of typing tests with different time durations and text contents, allowing users to practice in different scenarios and improve their typing skills effectively.
  • Instant Feedback
    Users receive immediate results after completing a test, including detailed metrics like typing speed, accuracy, and areas for improvement, which helps users identify their strengths and weaknesses quickly.
  • Progress Tracking
    The site allows users to monitor their performance over time, enabling them to track their improvements and set goals, which is very useful for anyone looking to enhance their typing proficiency.
  • Multilingual Support
    TypingTest.com offers tests in several languages, catering to a global audience and providing an opportunity for non-English speakers to improve their typing skills in their native language.

Possible disadvantages of TypingTest.com

  • Advertisements
    The presence of ads on the site can be distracting for users during tests and may hinder the overall user experience, especially if the ads are intrusive.
  • Limited Test Content
    While the site has various tests, the extent of the text options within those tests can be limited, potentially leading to repetitiveness for regular users or those seeking more diverse typing challenges.
  • No Custom Test Feature
    TypingTest.com lacks the feature to create custom tests, which could limit users who wish to practice typing specific content or simulate real-world typing environments.
  • Requires Internet Connection
    The site requires an active internet connection to access the tests, which might not be convenient for users who want to practice in an offline setting.
  • No Mobile App
    There is no dedicated mobile app for the platform, limiting accessibility and convenience for users who prefer to practice typing on their mobile devices.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

TypingTest.com videos

No TypingTest.com videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Zendesk and TypingTest.com)

Zendesk

TypingTest.com

Customer Support
100 100%
Customer Support
0% 0
Tool
0 0%
Tool
100% 100
Help Desk
100 100%
Help Desk
0% 0
Personal Productivity
0 0%
Personal Productivity
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and TypingTest.com

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

TypingTest.com Reviews

We have no reviews of TypingTest.com yet.
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Social recommendations and mentions

Based on our record, TypingTest.com should be more popular than Zendesk. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

TypingTest.com mentions (21)

  • Help me find a switch
    But, I tried to do a typing test, on typingtest.com and write for 5 minutes on my MacBook Pro 14inch keyboard, and try it again on this Iris keyboard. Source: over 1 year ago
  • What yearly salary should I negotiate for a full time admin assistant?
    I scored 79WPM doing the 'benchmark test' on typingtest.com with 100% accuracy. Source: almost 2 years ago
  • It made me strangely happy to see this on the typing test website.
    I believe that was typingtest on technology tag. Source: about 2 years ago
  • Scribe America Online interview
    For me, I didn't have to during the meeting and they wanted a certificate of typingtest.com results for my application and after interviewing. Source: about 2 years ago
  • Working on my speed by just practicing consistently. Any tips to improve more?
    IMO, Monkeytype is the best website for practicing your typing speed unlike other websites such as typeracer.com, nitrotype.com, typingtest.com, etc.... Which are solely used for improving typing accuracy. Also, 10 words mode was born out of Monkeytype, and I guess what Mythical Rocket just did typing at around 400 wpm on 10 words is very satisfying and motivating. Don't get me wrong, kool-keys, but inspiration... Source: about 2 years ago
View more

What are some alternatives?

When comparing Zendesk and TypingTest.com, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

10FastFingers - 10FastFingers is one of the effective typing speed checking tools that offer you a chance to enhance your typing speed in just a couple of days.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SpeedTypingOnline - SpeedTypingOnline is one of the smart websites that allows you to check your typing speed in the form of WPM online.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveChat Typing Speed Test - A simple typing test to see how fast you can type

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