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Zendesk VS TinyTake

Compare Zendesk VS TinyTake and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

TinyTake logo TinyTake

Free 5 minutes recording and 2GB space and no youtube uploads, $29.95/year premium.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • TinyTake Landing page
    Landing page //
    2021-12-22

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

TinyTake features and specs

  • Ease of Use
    TinyTake features a very user-friendly interface, making it simple for users of all levels to navigate and utilize its functionalities.
  • Free Version Available
    There is a free version available that provides basic screen capture and recording functionalities, allowing users to try the software without any financial commitment.
  • Annotations and Markups
    Users can easily add annotations, comments, and markups to their captured images and videos, which is great for creating tutorials or providing feedback.
  • Cloud Storage
    TinyTake offers cloud storage for your captures and recordings, enabling users to easily share files and access them from different devices.
  • Integration with MangoApps
    TinyTake seamlessly integrates with MangoApps, allowing users who utilize both platforms to streamline their workflow.

Possible disadvantages of TinyTake

  • Limited Free Version
    The free version of TinyTake has limitations, including a 5-minute recording cap and restrictions on file size, which may not be sufficient for all users.
  • Watermark on Free Version
    Videos recorded using the free version are watermarked, which can be a significant downside if you are creating professional content.
  • Performance Issues
    Some users have reported performance issues such as lagging or crashing, especially when recording longer videos or using the software on older machines.
  • Limited Editing Features
    TinyTake provides basic editing features, but it lacks advanced editing functionalities that can be found in more robust software options.
  • Subscription Cost
    The cost of the subscription for the premium version can be a bit high, especially when compared to other similar tools in the market.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

TinyTake videos

+ Add

TinyTake VideoAnnotation Tour

Category Popularity

0-100% (relative to Zendesk and TinyTake)

Zendesk

TinyTake

Customer Support
100 100%
Customer Support
0% 0
Screen Recording
0 0%
Screen Recording
100% 100
Help Desk
100 100%
Help Desk
0% 0
Screenshot Annotation
0 0%
Screenshot Annotation
100% 100

User comments

Share your experience with using Zendesk and TinyTake. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and TinyTake

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

TinyTake Reviews

Top 8 Best Free Screen Recorders in 2024
Moreover, TinyTake has 2GB of free cloud storage for storing video recordings. It also has features for direct video exports to various sharing platforms and a web gallery for easy access and management of your captures. However, the accessible TinyTake version imposes a five-minute limit on your recordings.
Source: mixilab.com
11 Best Screen Recorders for Mac in 2023
Built by MangoApps, TinyTake is a simple screen capture and video recording software that enables you to capture images, record your screen, add comments, and share your generated content for free.
Source: mixilab.com
The Most Recommended 11 Screen Recorders for Windows 10/11 in 2023 [HOT]
For recorded screen video, you can mark, add text boxes, highlight or arrows, and blur out the screen part containing sensitive information. TinyTake supports recording videos up to 120 minutes in length. Tiny Take's built-in free online file viewer allows you to play videos, view images, read documents, and so on.
Source: www.geekersoft.com
10 Best free screen recorder for mac no watermark
TinyTake for Mac is another free watermark-free Mac screen recording tool that supports screen recording and video recording, as well as video recording from a webcam. In addition, it provides cloud access, where you can add comments and share video or audio after recording.
Source: www.geekersoft.com
Top 13 Free Snagit Alternatives For 2021
Sadly, it is only available for Windows. So, all you Mac and Linux users, we apologize on their behalf. Yet, we can’t be too hard on TinyTake. There aren’t too many free Snagit alternatives for windows that can record video along with images.
Source: screenrec.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

TinyTake mentions (0)

We have not tracked any mentions of TinyTake yet. Tracking of TinyTake recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and TinyTake, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Screencast-O-Matic - Free version Records up to 15 minutes, premium is $15/year.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Droplr - Droplr is a tiny application that aims at helping people share things easier.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ScreenConnect - ScreenConnect is a mobile app that allows you to instantly connect with another system from anywhere with a connection to the internet. The software not only comes in a mobile app, but it has a desktop version as well for complete coverage.

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