Software Alternatives, Accelerators & Startups

Zendesk VS Telnum.net

Compare Zendesk VS Telnum.net and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Telnum.net logo Telnum.net

Secure a Virtual Phone Number spanning over 90 global destinations for your business! ⭐ Seamlessly redirect to SIP or any phone ⭐ Effortlessly respond to calls from anywhere on the planet
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Telnum.net Landing page
    Landing page //
    2022-03-11

Introducing Telnum's advanced call center software, tailored to empower small and medium-sized businesses (SMEs). Our cloud-based virtual phone systems are designed to seamlessly integrate with small teams, offering a perfect match.

Telnum has made its mark as a top-tier provider of cloud telephony services, offering a unified collaboration experience via our cloud-based call management system. Discover the ultimate solution for all your virtual office phone requirements with Telnum. Our efficient VoIP system effortlessly integrates key features like IVR and PBX into your business communication.

Leave behind the burden of expenses related to physical office spaces and expensive hardware. Our virtual office phone service wipes out these costs, saving you precious resources. On top of that, there's no need to hire an extra receptionist—our virtual office assistant handles incoming calls, ensuring that you never miss crucial connections.

But there's more. Telnum goes the extra mile by offering you the option to acquire Mobile Proxies, adding another layer of versatility to your business toolkit. Amidst these advantages, Telnum's standout PBX feature is its seamless IVR integration. Customers can interact using voice response technology, significantly reducing the need for additional staff and simultaneously trimming operational expenses while boosting the efficiency of customer service.

Welcome a new level of control and efficiency in communication with Telnum.

Telnum.net

Website
telnum.net
$ Details
paid Free Trial $5.0 / Monthly
Platforms
Browser Web
Release Date
2011 May

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Telnum.net features and specs

  • Cost-Effective
    Telnum.net offers competitive pricing, making it an economical choice for businesses looking to manage their communications efficiently.
  • Global Coverage
    The service provides international virtual numbers, allowing businesses to establish a presence in multiple countries without the need for physical offices.
  • Scalability
    Telnum.net's services can easily scale with business growth, providing flexibility for startups and expanding enterprises alike.
  • Ease of Use
    The platform is user-friendly, enabling customers to manage their virtual numbers with minimal technical expertise.
  • Advanced Features
    Telnum.net includes advanced features such as call forwarding and cloud PBX, enhancing business telecommunications.

Possible disadvantages of Telnum.net

  • Limited Support
    Some users may find customer support lacking in responsiveness or expertise, which could lead to delays in resolving issues.
  • Setup Complexity
    While the platform is generally user-friendly, initial setup and configuration can be complex, particularly for those unfamiliar with virtual number systems.
  • Reliability Concerns
    There may be occasional service interruptions, which could impact business communications and require contingency planning.
  • Feature Limitations
    Some advanced features found on competitor platforms might be absent or limited, which could affect businesses needing specific functionalities.
  • Dependence on Internet Connectivity
    As a cloud-based service, Telnum.net's performance is highly dependent on a stable internet connection, which may not be ideal in regions with poor connectivity.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Telnum.net videos

No Telnum.net videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Zendesk and Telnum.net)
Customer Support
100 100%
0% 0
Communication
0 0%
100% 100
Help Desk
100 100%
0% 0
VoIP
0 0%
100% 100

Questions and Answers

As answered by people managing Zendesk and Telnum.net.

Why should a person choose your product over its competitors?

Telnum.net's answer:

  1. Wide Selection of Virtual Numbers: Telnum.net might offer an extensive range of virtual numbers from various countries, giving users the flexibility to establish a presence in multiple regions without the need for physical offices.

  2. User-Friendly Interface: Telnum.net could provide an intuitive and user-friendly interface that makes managing virtual numbers, call forwarding, and other features easy, even for users with limited technical expertise.

  3. Advanced Call Routing: The platform might offer advanced call routing options, allowing users to customize how incoming calls are redirected based on specific criteria, ensuring calls are directed to the right person or department efficiently.

  4. Integration Capabilities: Telnum.net might have integration options with popular business tools and applications, making it seamless for users to incorporate virtual numbers into their existing workflows.

  5. Cost-Effective Solutions: Telnum.net could stand out by offering competitive pricing plans that provide great value for the features and services offered, making it an attractive option for businesses of all sizes.

  6. Global Reach: If Telnum.net offers virtual numbers from a wide range of countries, it could be a preferred choice for businesses seeking to expand their international presence.

  7. Reliable Service: Telnum.net might prioritize service reliability, ensuring that virtual numbers are always accessible and call quality is consistent, enhancing the overall user experience.

  8. Customization Options: The platform could offer customization features, allowing users to personalize greetings, call routing, and other aspects to align with their brand and customer experience.

  9. Advanced Analytics: Telnum.net might provide robust analytics and reporting tools that offer insights into call volumes, durations, and other data, helping businesses make informed decisions based on call patterns.

  10. Customer Support: Exceptional customer support, including live chat, phone support, and a comprehensive knowledge base, could be a key reason why users choose Telnum.net over its competitors.

How would you describe your primary audience?

Telnum.net's answer:

Telnum.net is all about flexible phone solutions for everyone, from small startups and remote teams to big international companies. If you're tired of being tied down to a physical office, their virtual numbers are a game-changer, letting you look global without the baggage. Freelancers, online sellers, and customer service pros can get their own local touch, while the user-friendly setup suits both tech wizards and regular folks. With Telnum.net, communication becomes a breeze for anyone who wants smooth and flexible phone options.

What's the story behind your product?

Telnum.net's answer:

In the early days of 2011, a group of forward-thinking individuals, each with their own unique expertise in the world of telecommunications, converged to address a universal connectivity challenge faced by businesses and individuals alike. They recognized the growing demand for innovative solutions in a world where remote work and online trade were gaining traction.

With determination and finesse, a collective of skilled developers embarked on a journey to create an ingenious platform that would enable businesses and users to effortlessly secure virtual numbers from around the globe. Their aim was to simplify the process of obtaining and managing virtual numbers, making it as easy as a mere touch.

Over time, Telnum.net evolved beyond being a mere platform; it became a contagiously transformative force in how we communicate. Their mission transcended boundaries, aspiring to make communication instantaneous, accessible, and universal, regardless of location or business scale. Today, with Telnum.net's virtual numbers, people can engage in calls that unify, enrich, and streamline their connections with the world.

What makes your product unique?

Telnum.net's answer:

Telnum.net possesses a medley of features that make it truly one-of-a-kind:

  1. Global Reach, Local Flavor: Telnum.net sweeps you into a world of virtual numbers spanning continents. It's like having a local number wherever you need, no matter the distance.

  2. Integration with a Twist: If your digital toolkit is a puzzle, Telnum.net is that missing piece that clicks right in. It's the secret sauce that seamlessly fits with what you've got.

  3. Calls, Your Way: Imagine being the DJ of incoming calls, remixing routes as you please. Telnum.net hands you the controls, letting you dictate where each call takes center stage.

  4. Business Symphony: In this arena, Telnum.net plays the tune for startups and big players alike. It's the stage where entrepreneurs, wizards, and teams join forces for communication that resonates.

  5. User-Friendly Tempo: Telnum.net's interface is a melody that syncs with all kinds of ears. It's tech harmony for experts and novices, making everyone feel like a conductor.

  6. Data Serenade: Telnum.net doesn't just talk – it lets you listen to insights. It's like a communication crystal ball that reveals patterns, so you can play the right notes.

  7. Conductor's Support: Whenever you need a helping hand, Telnum.net's support steps up to the podium. They're your guides through the soundwaves, ensuring your experience is pitch-perfect.

  8. Telecom Innovation Overture: Born from a legacy, Telnum.net marries tradition and innovation. It's a blend of tech evolution and timeless reliability, like a symphony that never misses a beat.

In a sea of choices, Telnum.net shines like a melody, an orchestration of communication solutions for those who seek agility, efficiency, and a dash of innovation.

User comments

Share your experience with using Zendesk and Telnum.net. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Telnum.net

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Telnum.net Reviews

We have no reviews of Telnum.net yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Telnum.net mentions (0)

We have not tracked any mentions of Telnum.net yet. Tracking of Telnum.net recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and Telnum.net, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Textverified - Textverified is a website that is designed as a phone verification service, allowing the user to bypass the phone verifications and receive codes through social media websites and applications.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

PVADeals - Our SMS verification platform is highly optimized for mobile and desktop. If you need short-term or long-term numbers then our Non VoIP phone numbers are guaranteed to work on USA websites.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Freephonenum - Freephonenum is a website that receives online SMS, use temporary and disposable numbers from USA and Canada to get verifications code from all around the world for development.