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Zendesk VS SolarWinds Patch Manager

Compare Zendesk VS SolarWinds Patch Manager and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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SolarWinds Patch Manager logo SolarWinds Patch Manager

SolarWinds Patch Manager is an intuitive patch management software for quickly addressing software vulnerabilities.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • SolarWinds Patch Manager Landing page
    Landing page //
    2023-09-25

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

SolarWinds Patch Manager features and specs

  • Comprehensive Patch Management
    SolarWinds Patch Manager offers a wide range of patch management capabilities for both Microsoft and third-party applications, ensuring that systems stay updated and secure against vulnerabilities.
  • Automated Patching
    The automation features allow for streamlined scheduling and deployment of patches, reducing the manual workload and risk of human error in patch management processes.
  • Integration with WSUS and SCCM
    SolarWinds Patch Manager integrates seamlessly with Microsoft WSUS and SCCM, enabling enhanced control over patch management processes and leveraging existing infrastructure.
  • Detailed Reporting and Compliance
    The tool provides comprehensive reporting and compliance features, offering insights into the patch status and compliance levels across the organization.
  • User-Friendly Interface
    The interface is designed to be intuitive and easy to navigate, facilitating quick access to necessary tools and information for IT administrators.

Possible disadvantages of SolarWinds Patch Manager

  • Cost Considerations
    SolarWinds Patch Manager can be costly for small to medium-sized businesses, potentially limiting access for organizations with tighter IT budgets.
  • Complex Initial Setup
    The initial setup and configuration process can be complex and requires adequate expertise, which may be challenging for teams with limited experience.
  • Third-Party Vendor Support
    While it supports a wide range of third-party applications, there may still be some vendors whose patches are not supported, requiring manual handling.
  • Performance Overhead
    The software might introduce performance overhead on systems, particularly during scan and deployment phases, potentially impacting system responsiveness.
  • Limited Mobile Device Support
    SolarWinds Patch Manager is primarily designed for desktop and server environments, with limited capabilities for managing patches on mobile devices.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

SolarWinds Patch Manager videos

+ Add

Solarwinds Patch Manager Demo

More videos:

  • Review - Introduction to SolarWinds Patch Manager
  • Review - SolarWinds Lab Bits: A Brief SolarWinds Patch Manager Overview

Category Popularity

0-100% (relative to Zendesk and SolarWinds Patch Manager)

Zendesk

SolarWinds Patch Manager

Customer Support
100 100%
Customer Support
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Patch Management
0 0%
Patch Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and SolarWinds Patch Manager

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

SolarWinds Patch Manager Reviews

We have no reviews of SolarWinds Patch Manager yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
View more

SolarWinds Patch Manager mentions (0)

We have not tracked any mentions of SolarWinds Patch Manager yet. Tracking of SolarWinds Patch Manager recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and SolarWinds Patch Manager, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ManageEngine Patch Manager Plus - Patch Manager Plus, an all-round patching solution, offers automated patch deployment for Windows, macOS, and Linux endpoints, plus patching support for 350+ third-party applications You can use it to patch computers within LAN and WAN.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

WSUS Offline Update - Using "WSUS Offline Update" (formerly known as "ct offline update" or "DIY...

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ManageEngine Desktop Central - Desktop Central is a Desktop Management and Mobile Device Management Software for managing desktops in LAN and across WAN and mobile devices from a central location. It supports managing Windows, Mac and Mobile devices running iOS 4 and above

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