Software Alternatives, Accelerators & Startups
Register | Login

Zendesk VS SnaPatch

Compare Zendesk VS SnaPatch and see what are their differences

PlexTrac
PlexTrac is the #1 AI-powered platform for pentest reporting and threat exposure management, helping cybersecurity teams efficiently address the most critical threats and vulnerabilities. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

SnaPatch logo SnaPatch

Software to manage your Azure, SCCM and VMware or HyperV environments, designed with the Administrator in mind. Let's make Administration easy.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • SnaPatch Landing page
    Landing page //
    2019-11-10

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

SnaPatch features and specs

  • Streamlined Patch Management
    SnaPatch simplifies the patch management process by integrating with SCCM and VMware, allowing for automated deployment, scheduling, and reporting of software updates and patches.
  • Reduced Downtime
    By coordinating with VMware, SnaPatch can take snapshots before deploying patches, ensuring a quick rollback in the event of failure, thus minimizing downtime.
  • Enhanced Security
    Regular patch management helps in closing security vulnerabilities. SnaPatch automates this, ensuring that systems are consistently up-to-date with the latest security patches.
  • Comprehensive Reporting
    The platform offers detailed reports and dashboards, providing insights into patch compliance and the overall health of the IT environment.
  • User-Friendly Interface
    SnaPatch features a straightforward and user-friendly interface, making it easier for IT administrators to navigate and perform tasks without a steep learning curve.

Possible disadvantages of SnaPatch

  • Cost
    SnaPatch may represent a significant investment, especially for smaller organizations with limited budgets. Licensing and subscription fees can be relatively high.
  • Dependency on SCCM and VMware
    The tool is heavily reliant on SCCM and VMware infrastructure. Organizations not using these platforms may find it incompatible or less useful.
  • Complex Initial Setup
    The initial setup and configuration of SnaPatch can be complex, requiring significant time and expertise to get the system up and running smoothly.
  • Occasional Performance Issues
    Some users have reported performance issues, particularly during large-scale deployments, which can slow down the patching process.
  • Limited Support for Non-Windows Environments
    SnaPatch is primarily designed for Windows environments, and its support for patching non-Windows operating systems is limited, which may be a drawback for heterogeneous IT environments.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

SnaPatch videos

+ Add

SnaPatch Patch Management Add-On for SCCM

Category Popularity

0-100% (relative to Zendesk and SnaPatch)

Zendesk

SnaPatch

Customer Support
100 100%
Customer Support
0% 0
Security & Privacy
0 0%
Security & Privacy
100% 100
Help Desk
100 100%
Help Desk
0% 0
Enterprise Software
0 0%
Enterprise Software
100% 100

User comments

Share your experience with using Zendesk and SnaPatch. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and SnaPatch

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

SnaPatch Reviews

We have no reviews of SnaPatch yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

SnaPatch mentions (0)

We have not tracked any mentions of SnaPatch yet. Tracking of SnaPatch recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and SnaPatch, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ITarian - IT and remote access management solution

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Patch Manager - Patch Manager is a platform that allows users to manage all the patches present in the system and applications to reduce any kind of risks.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Kenna - Kenna is a risk intelligence & vulnerability platform that enables InfoSec teams to prioritize and remediate vulnerabilities faster.

Loading...