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Patch Manager VS Zendesk

Compare Patch Manager VS Zendesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Patch Manager logo Patch Manager

Patch Manager is a platform that allows users to manage all the patches present in the system and applications to reduce any kind of risks.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Patch Manager Landing page
    Landing page //
    2023-06-22
  • Zendesk Landing page
    Landing page //
    2024-05-06

Patch Manager features and specs

  • Comprehensive Patch Management
    Patch Manager provides a complete solution for managing patches across different systems and platforms, ensuring all software is up-to-date and secure.
  • Automation Capabilities
    It has strong automation features that streamline the patch deployment process, saving time and reducing the risk of human error.
  • Versatile Compatibility
    Patch Manager supports a wide range of applications and systems, making it adaptable to various IT environments.
  • Detailed Reporting
    The platform offers extensive reporting features, enabling users to gather insights into patch compliance and system vulnerabilities.
  • User-Friendly Interface
    Patch Manager boasts an intuitive interface that simplifies navigation and management for IT administrators.

Possible disadvantages of Patch Manager

  • Cost Considerations
    Licensing and implementation of Patch Manager can be costly, which might be prohibitive for small businesses or limited budgets.
  • Complex Setup
    Initial setup and configuration might be complex and time-consuming, requiring significant IT expertise.
  • Resource Intensive
    Running Patch Manager can be resource-intensive, potentially impacting system performance during patch deployment.
  • Steep Learning Curve
    New users might experience a steep learning curve due to the breadth of features and capabilities offered by Patch Manager.
  • Limited Support for Non-Standard Applications
    While it supports many applications, there could be limited integration options for non-standard or custom applications.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Patch Manager videos

+ Add

Automate the patch testing process with ManageEngine Patch Manager Plus

More videos:

  • Review - BEST Open Source 3rd Party Patch Management Alternative to Ivanti, PDQ, Patch Manager and SCCM - WPP
  • Review - Patch Manager in 1 Minute or Less

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Patch Manager and Zendesk)

Patch Manager

Zendesk

Security & Privacy
100 100%
Security & Privacy
0% 0
Customer Support
0 0%
Customer Support
100% 100
Development
100 100%
Development
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Patch Manager and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Patch Manager and Zendesk

Patch Manager Reviews

We have no reviews of Patch Manager yet.
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Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Patch Manager. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Patch Manager mentions (2)

  • Tracking Data Drops- software
    That said, Patch Manager has a module that does exactly what you need. If you can fix the process issue. Source: about 2 years ago
  • Simple tool for network documentation?
    Patch Manager will do everything you're looking for (floor plans, comm rooms, racks, equipment). It's easier than AutoCAD but there is a learning curve and configuration required. It is a very powerful visual documentation tool though, definitly worth a look. Source: almost 3 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing Patch Manager and Zendesk, you can also consider the following products

ITarian - IT and remote access management solution

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SnaPatch - Software to manage your Azure, SCCM and VMware or HyperV environments, designed with the Administrator in mind. Let's make Administration easy.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Kenna - Kenna is a risk intelligence & vulnerability platform that enables InfoSec teams to prioritize and remediate vulnerabilities faster.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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