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Zendesk VS PayPal Braintree

Compare Zendesk VS PayPal Braintree and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

PayPal Braintree logo PayPal Braintree

An all-in-one solution to accept, process, and split payments in your mobile app or online - from small business to large enterprise.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • PayPal Braintree Landing page
    Landing page //
    2018-10-10

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

PayPal Braintree features and specs

  • Comprehensive Payment Options
    Braintree supports a variety of payment methods, including credit/debit cards, PayPal, Apple Pay, Google Pay, and more, giving businesses the flexibility to offer multiple payment options to their customers.
  • Global Reach
    Braintree offers support for multiple currencies and countries, making it suitable for businesses that operate or plan to operate internationally.
  • Developer Friendly
    Braintree provides extensive documentation, SDKs, and APIs, making it an excellent choice for developers looking for easy integration and customization.
  • Advanced Security
    Braintree offers robust security features such as PCI compliance, data encryption, and fraud detection tools to ensure transactions are secure.
  • Transparent Pricing
    Braintree offers straightforward and transparent pricing without hidden fees, making it easier for businesses to understand their costs.
  • Recurring Billing
    Braintree supports subscription-based billing and recurring payments, making it ideal for businesses that offer subscription services.

Possible disadvantages of PayPal Braintree

  • Complex Onboarding
    Some users have reported that the onboarding process can be complicated and time-consuming, especially for smaller businesses or those with less technical expertise.
  • Fees for International Transactions
    While Braintree supports global transactions, there are additional fees for currency conversion and international payments, which can add up for businesses with a large international customer base.
  • Limited Customer Support
    Some users have experienced difficulties with the limited availability of customer support, especially when dealing with urgent issues.
  • Complex Fee Structure
    While Braintree's pricing is transparent, it can still be complex with various fees for different types of transactions, making it harder for businesses to estimate their exact costs.
  • Settlement Times
    The time it takes for funds to be settled into the business's bank account can be longer compared to some other payment processors, which might be a concern for businesses needing quicker access to their funds.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of PayPal Braintree

Overall verdict

  • Yes, Braintree Payments is generally considered to be a good option for businesses looking for a reliable, secure, and flexible payment processing solution. It benefits from PayPal’s infrastructure and reputation while providing a suite of advanced tools that are appreciated by both developers and end users.

Why this product is good

  • Braintree Payments, a division of PayPal, is highly regarded for its robust payment processing solutions that cater to both large enterprises and smaller businesses. It offers a wide range of features including support for multiple currencies, fraud protection, seamless integration options, and a flexible pricing model. Its developer-friendly platform includes comprehensive documentation and tools, making it easier to implement customized payment solutions.

Recommended for

  • E-commerce businesses seeking a robust payment gateway.
  • Merchants requiring multi-currency processing.
  • Startups and developers needing flexible integration options.
  • Companies looking for advanced fraud protection features.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

PayPal Braintree videos

+ Add

Collect payments with the Braintree payment processor

More videos:

  • Review - Kai's Paypal vs Braintree vs Stripe tour

Category Popularity

0-100% (relative to Zendesk and PayPal Braintree)

Zendesk

PayPal Braintree

Customer Support
100 100%
Customer Support
0% 0
Online Payments
0 0%
Online Payments
100% 100
Help Desk
100 100%
Help Desk
0% 0
Payment Platform
0 0%
Payment Platform
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and PayPal Braintree

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

PayPal Braintree Reviews

What to Use Instead of PayPal? 10 Best PayPal Alternatives
Braintree is a PayPal service, but it is still one of the PayPal alternative payment methods worth considering. There is no monthly fee for using this payment service. Accepting payments from credit or debit cards or digital wallets costs 2.59% + $0.49 per transaction. You can also use Braintree to accept Venmo payments in the United States, but this costs 3.49% + $0.49....
Source: www.podium.com.au
Best payment gateway: Top 7 best payment gateways
Braintree, which belongs to PayPal, offers both in-store and online payment processing. It’s a simple service that accepts all the most popular payment methods, with a sleek interface.
Source: wise.com
Would you use Paddle, Chargebee, Chargify, or just Stripe?
The value that those services provide is a single solution for both PayPal and Stripe. It's tempting, but paying someone forever like that isn't ideal. I would roll Stripe to start, then implement Braintree for PayPal at a later time.
Source: www.indiehackers.com
Australian Payment Gateways
Ideal for companies who want to want to expand globally (similar to Stripe mentioned above), Braintree (a subsidiary of PayPal) accepts payments in more than 130 currencies, with minimal fees. They also offer a premium mobile experience, accepting cards, PayPal and Apple Pay, and have flexible features including the ability to split payments between you and your...
Source: soulandwolf.com.au

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

PayPal Braintree mentions (0)

We have not tracked any mentions of PayPal Braintree yet. Tracking of PayPal Braintree recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and PayPal Braintree, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

PayPal - PayPal is the faster, safer way to pay online without sharing financial details, send and receive money or accept credit and debit cards as a seller

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Stripe - Online payment processing for internet businesses. Stripe is a suite of payment APIs that powers commerce for online businesses of all sizes. Use Stripe’s payment platform to accept and process payments online for easy-to-use commerce solutions.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Payoneer - Whether making international payments, receiving funds, managing your digital business, or accessing capital, Payoneer opens your business up to the world.

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