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Zendesk VS Motion Project

Compare Zendesk VS Motion Project and see what are their differences

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Industry's first context-aware Helpdesk Software featured
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Motion Project logo Motion Project

Motion is a highly configurable program that monitors video signals from many types of cameras.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Motion Project Landing page
    Landing page //
    2023-03-19

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Motion Project features and specs

  • Open Source
    Motion Project is free, open-source software, allowing users to modify, distribute, and use it without restriction. This provides transparency, community-driven support, and continuous updates.
  • Extensive Feature Set
    The software offers numerous features such as motion detection, video recording, and streaming capabilities. This makes it versatile for various surveillance and monitoring tasks.
  • Cross-Platform Compatibility
    Motion Project supports multiple platforms including Linux, BSD, and macOS. This flexibility allows users to deploy it on a variety of systems.
  • Customizable
    Users can fine-tune many aspects of the software through configuration files, enabling it to meet specific needs or requirements for different use cases.
  • Community Support
    There is a robust community of users and developers who contribute to forums, documentation, and code. This collective knowledge makes troubleshooting and learning easier for new users.

Possible disadvantages of Motion Project

  • Steep Learning Curve
    New users might find the extensive configuration options overwhelming. A solid understanding of the system and configurations is often required, leading to a potentially steep learning curve.
  • Limited GUI
    Motion Project primarily relies on configuration files and command-line operations. This can be a disadvantage for users who prefer graphical user interfaces (GUIs) for setup and management.
  • Resource Intensive
    Running extensive motion detection and video processing tasks can be resource-intensive, potentially requiring more powerful hardware depending on the scale of use.
  • Sparse Official Documentation
    While there is some official documentation, it may not be as comprehensive as commercial alternatives. Users might have to rely heavily on community contributions and forums for detailed guidance.
  • Variable Stability
    As with many open-source projects, stability and performance can vary between releases. Users may encounter bugs that can affect the reliability of the software, depending on the specific version being used.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of Motion Project

Overall verdict

  • Yes, Motion Project is generally considered a good tool for those in need of flexible and customizable motion detection software. Its open-source nature allows users to adapt it to their specific requirements effectively.

Why this product is good

  • Motion Project is a versatile software tool used for motion detection with video feed. It is an open-source solution and is highly configurable, making it suitable for various surveillance and monitoring applications. Users appreciate its flexibility, ease of integration with other systems, and the robust community support that contributes to continuous improvement and updates.

Recommended for

  • Individuals or organizations looking for open-source motion detection solutions.
  • Developers who need a customizable tool that can be integrated with other systems.
  • User communities interested in contributing to or benefiting from ongoing improvements and updates.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Motion Project videos

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Category Popularity

0-100% (relative to Zendesk and Motion Project)

Zendesk

Motion Project

Customer Support
100 100%
Customer Support
0% 0
Video Tools
0 0%
Video Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Productivity
0 0%
Productivity
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Motion Project

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Motion Project Reviews

The 8 Best DIY Security Camera Apps and Software for Linux
While it saves video when movement is detected, Motion also includes time-lapse settings for regular monitoring. You can also set Motion to save as either video or images. It runs headless and a GUI isn't needed, giving it a lightweight footprint compared to other Linux surveillance software competitors.
Source: www.makeuseof.com

Social recommendations and mentions

Based on our record, Motion Project should be more popular than Zendesk. It has been mentiond 44 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Motion Project mentions (44)

  • The Coffee-Cam: How Our Office Coffee Machine Learned to Talk
    We mounted the webcam on the coffee machine and installed Motion on the Raspberry Pi. It gave us a simple web interface that streamed frames from the camera — perfect for keeping an eye on the machine’s display. - Source: dev.to / about 1 month ago
  • Show HN: Open-source private home security camera system (end-to-end encryption)
    I appreciate this and will look into it eventually. Years ago, I used Motion[0] on a pi, laptop and desktop, configured to sftp the motion-activated images to a remote server. I could check the files upon alert and view them in rapid succession as 'video'. It was a clunky setup but worked, aside from the vulnerability of the computers being physically accessible to unwanted visitors - but for this I'd use nohup &... - Source: Hacker News / 6 months ago
  • Odroid C1 USB to IP for USB Camera
    I think the simplest way is to set up Motion in the Odroids, and set up a Zoneminder server to manage the streams, record to disk, provide a web interface, etc. Source: over 1 year ago
  • In search for a IP camera that works in LAN only and needs no access to the internet
    If you're comfortable fiddling with Linux on a Raspberry Pi, you can pretty easily set this up with a ribbon cam and software like Motion. Motion has a lot more options and features than you may need, but it's easy to set up as a barebones LAN-accessible IP camera. Source: about 2 years ago
  • I'm loving VLC as a simple IP camera viewer
    I use the motion server for Linux in order to stream the video over lan. Source: about 2 years ago
View more

What are some alternatives?

When comparing Zendesk and Motion Project, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Time Sink - Time Sink helps you track how you spend your time on your Mac.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Anti-Social - Anti-Social is a productivity application for Macs that turns off the social parts of the internet.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Strict Workflow - Enforces the Pomodoro time management technique by blocking distracting sites

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