Software Alternatives, Accelerators & Startups

Zendesk VS MongoDB

Compare Zendesk VS MongoDB and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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MongoDB logo MongoDB

MongoDB (from "humongous") is a scalable, high-performance NoSQL database.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • MongoDB Landing page
    Landing page //
    2023-10-21

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

MongoDB videos

MySQL vs MongoDB

More videos:

  • Review - The Good and Bad of MongoDB
  • Review - what is mongoDB

Category Popularity

0-100% (relative to Zendesk and MongoDB)
Customer Support
100 100%
0% 0
Databases
0 0%
100% 100
Help Desk
100 100%
0% 0
NoSQL Databases
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and MongoDB

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

MongoDB Reviews

Announcing FerretDB 1.0 GA - a truly Open Source MongoDB alternative
MongoDB is no longer open source. We want to bring MongoDB database workloads back to its open source roots. We are enabling PostgreSQL and other database backends to run MongoDB workloads, retaining the opportunities provided by the existing ecosystem around MongoDB.
16 Top Big Data Analytics Tools You Should Know About
The database added a new feature to its list of attributes called MongoDB Atlas. It is a global cloud database technology that allows to deploy a fully managed MongoDB across AWS, Google Cloud, and Azure with its built-in automation for resource, workload optimization and to reduce the time required to handle the database.
9 Best MongoDB alternatives in 2019
MongoDB is an open source NoSQL DBMS which uses a document-oriented database model. It supports various forms of data. However, in MongoDB data consumption is high due to de-normalization.
Source: www.guru99.com
20+ MongoDB Alternatives You Should Know About
If you’re not ready for a major migration effort, there is one more solution for you – Percona Server for MongoDB. Based on MongoDB Community, and enhanced by Percona with Enterprise Features, Percona Server for MongoDB offers 100% compatibility. As we wrote in a previous post, we commit to shipping a supported AGPL version until the situation around SSPL is clearly resolved.
Source: www.percona.com

Social recommendations and mentions

Based on our record, MongoDB should be more popular than Zendesk. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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MongoDB mentions (15)

  • DocumentDB Elastic Cluster Pricing
    Does anyone know if the most basic Elastic Cluster instance of DocumentDB carries any monthly fixed cost or is it just on-demand cost? Another words if I run like 10,000 queries against the DB per month, what kind of bill would I expect? This is for a super small app. I am currently using mongodb free tier , but want to migrate everything to AWS. Can't seem to find a straight answer to the pricing question. Source: over 1 year ago
  • I wrote some scripts for converting the UTZOO Usenet archive to a Mongo Database
    You can use either MongoDB.com's dashboard (if you host a remote database) or Mongo Compass to run queries on the data or you can modify the express middleware with your own queries. I'm still working on the API, so it's not very robust yet. I will update this when it is. Source: over 1 year ago
  • Is the internet off in Russia ?
    Mongodb.com and many other services that don't work with russians anymore. Source: over 1 year ago
  • Unable to POST, Strange HTTP Response
    If I go to mongodb.com, I can see that no data has been posted to the database. However, the logs DO show that my requests have been received. Source: over 1 year ago
  • MongoDB, Inc. gives your information to other companies
    I recently made an account on mongodb.com, and soon after, I saw checked my Facebook advertisement settings and saw that MongoDB was targeting me through "uploaded a list to target you". Very likely they sell or use your information on/to other platforms and companies too. Source: over 1 year ago
View more

What are some alternatives?

When comparing Zendesk and MongoDB, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Redis - Redis is an open source in-memory data structure project implementing a distributed, in-memory key-value database with optional durability.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

PostgreSQL - PostgreSQL is a powerful, open source object-relational database system.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

MySQL - The world's most popular open source database