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Zendesk VS Microsoft Azure Active Directory

Compare Zendesk VS Microsoft Azure Active Directory and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Microsoft Azure Active Directory logo Microsoft Azure Active Directory

Azure Active Directory is a comprehensive identity and access management cloud solution that provides a robust set of capabilities to manage users and groups and help secure access to applications including Microsoft online services like Office 365 …
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Microsoft Azure Active Directory Landing page
    Landing page //
    2023-02-06

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Microsoft Azure Active Directory features and specs

  • Scalability
    Azure Active Directory (Azure AD) can easily scale to accommodate both small businesses and large enterprises with millions of users, making it suitable for a range of organizational needs.
  • Integrations
    Azure AD integrates seamlessly with other Microsoft services such as Office 365, Dynamics 365, and Windows 10, as well as many third-party applications, simplifying user management across platforms.
  • Security Features
    Azure AD provides robust security features like Multi-Factor Authentication (MFA), Conditional Access, and Identity Protection, enhancing the security posture of an organization.
  • Single Sign-On (SSO)
    Azure AD offers Single Sign-On capabilities, allowing users to log in once and gain access to multiple applications without needing to authenticate again.
  • Self-Service Password Reset
    Users can reset their own passwords, reducing the helpdesk workload and improving productivity and user satisfaction.
  • Monitoring and Reporting
    Azure AD includes comprehensive monitoring and reporting tools that help administrators keep track of user activities and potential security threats.
  • Support for Open Standards
    Azure AD supports open standards such as OAuth2, SAML, and OpenID Connect, allowing for flexible integrations with a variety of applications and services.

Possible disadvantages of Microsoft Azure Active Directory

  • Complexity
    Implementing and managing Azure AD can be complex, particularly for organizations without dedicated IT staff or prior experience with Microsoft's cloud ecosystem.
  • Cost
    While it offers a range of features, the cost of Azure AD can add up, particularly for premium features and large-scale implementations, making it potentially expensive for some organizations.
  • Learning Curve
    Administrators new to Azure AD may face a steep learning curve and require training to effectively use and manage the service.
  • Dependency on Internet Connectivity
    As a cloud-based service, Azure AD depends on stable internet connectivity. Any internet outage can disrupt access to applications and services.
  • Limited On-premises Integration
    While hybrid models are supported, integrating Azure AD with on-premises Active Directory can present challenges and may require additional setup and maintenance.
  • Feature Overlap
    Organizations using multiple Microsoft services might find some overlap in features, which can complicate administration and lead to redundant functionalities.
  • Customization Constraints
    Though Azure AD offers many out-of-the-box features, customizing beyond the provided options can be difficult and sometimes limited.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Microsoft Azure Active Directory videos

+ Add

What is Azure Active Directory B2C? | Azure Active Directory

More videos:

  • Review - Advanced use cases with Azure Active Directory B2C | Azure Active Directory

Category Popularity

0-100% (relative to Zendesk and Microsoft Azure Active Directory)

Zendesk

Microsoft Azure Active Directory

Customer Support
100 100%
Customer Support
0% 0
Identity And Access Management
0 0%
Identity And Access Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Identity Provider
0 0%
Identity Provider
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Microsoft Azure Active Directory

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Microsoft Azure Active Directory Reviews

The Top 10 Single Sign-On Solutions For Business
Microsoft Azure Active Directory (Azure AD) is one of the most widely used Single Sign-On applications, enabling users to log into multiple accounts with their Office 365 user details. The platform is a cloud based identity and access management service, which allows employees to sign-in to Office 365, the Azure portal (Azure being Microsoft’s cloud application services) and...
Source: expertinsights.com
10 Best Auth0 Alternatives and Similar Platforms
Administrators may also deploy the tool to map the user experience and manage authentication. Through APIs, Azure Active Directory may connect to a variety of third-party services, including Microsoft Office 365, Salesforce, and more.
Source: www.regendus.com
Best Identity Management Software
Microsoft Azure Active Directory (Azure AD) is a cloud-based identity and IAM solution that can manage users, printers and GPOs. Azure AD is used for employees and Azure AD B2B for guest users and external partners. AD B2C controls how you sign up, sign in and manage your profile when you use your applications.
Source: www.benzinga.com
The 6 Best Identity Access Management Tools
Microsoft Azure Active Directory – From the makers of the most used operating system platform, which means it can easily be implemented on most networks and integrates well with existing access control systems.
Source: www.comparitech.com
20 Identity Management Solutions You Should Know
With a single sign on, Microsoft Azure’s Active Directory allows users to access more than 2,800 SaaS apps, from Salesforce to Canvas — provided they’re cleared to access them, of course. Azure AD also lets IT personnel customize access to sensitive materials and outline conditional access protocols. (For example: “This user should have access to this app only while...
Source: builtin.com

Social recommendations and mentions

Based on our record, Microsoft Azure Active Directory should be more popular than Zendesk. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Microsoft Azure Active Directory mentions (15)

  • AWS Users, Roles, and Identity Center Demystified
    Human users using Roles can leverage IAM Identity Center (formerly AWS SSO) which offers a pretty good experience, whether we're federating from Active Directory (a popular choice for enterprises) or managing users within Identity Center (fine for individuals or small team). We get an easy console sign-in experience and similarly frictionless command line access. - Source: dev.to / almost 2 years ago
  • Stack Exchange Moderators Are Going On Strike
    The question is tagged Azure-Active-Directory, which is an IAM/IDP product. That provides plenty of context. Source: almost 2 years ago
  • How to choose the right API Gateway
    Because the configuration is a highly critical feature, we need to authenticate via an API key or by means of other auth methods. For example, most API Gateway providers such as Apache APISIX enabled token-based access to Admin API and they highly advise generating your own token and regularly changing it. Or Azure API Management relies on Azure Active Directory (Azure AD), which includes optional features such as... - Source: dev.to / over 2 years ago
  • Case Study: Connecting Azure AD SSO with AWS
    I will not explain too much about Azure AD. I'll recommend reading the documentation and the home page of the Azure AD. In short, Azure AD (Azure Active Directory) is a cloud-based identity and access management service. You can use the identity provided by Azure AD for connecting various applications or services, including AWS. If you want to learn more about Azure AD, please visit the documentation. - Source: dev.to / over 2 years ago
  • Around 83.4% of Fortune 500 have Azure Active Directory
    It is a directory with a lot of functionality. There's actually a number of products under the Azure AD name, including: * Azure AD, their employee/workforce solution. It's a directory, authentication and authorization system. Think Okta or AWS SSO. I imagine this is mostly what the survey was tracking. * Azure AD B2C, their CIAM solution. Think Auth0, Cognito or FusionAuth (disclosure, I'm a FusionAuth employee).... - Source: Hacker News / over 2 years ago
View more

What are some alternatives?

When comparing Zendesk and Microsoft Azure Active Directory, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Okta - Enterprise-grade identity management for all your apps, users & devices

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Auth0 - Auth0 is a program for people to get authentication and authorization services for their own business use.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

OneLogin - On-demand SSO, directory integration, user provisioning and more

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