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Intercom VS Microsoft Azure Active Directory

Compare Intercom VS Microsoft Azure Active Directory and see what are their differences

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Remote support software that just works. Securely access attended or unattended computers from anywhere. featured
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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Microsoft Azure Active Directory logo Microsoft Azure Active Directory

Azure Active Directory is a comprehensive identity and access management cloud solution that provides a robust set of capabilities to manage users and groups and help secure access to applications including Microsoft online services like Office 365 …
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Microsoft Azure Active Directory Landing page
    Landing page //
    2023-02-06

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Microsoft Azure Active Directory features and specs

  • Scalability
    Azure Active Directory (Azure AD) can easily scale to accommodate both small businesses and large enterprises with millions of users, making it suitable for a range of organizational needs.
  • Integrations
    Azure AD integrates seamlessly with other Microsoft services such as Office 365, Dynamics 365, and Windows 10, as well as many third-party applications, simplifying user management across platforms.
  • Security Features
    Azure AD provides robust security features like Multi-Factor Authentication (MFA), Conditional Access, and Identity Protection, enhancing the security posture of an organization.
  • Single Sign-On (SSO)
    Azure AD offers Single Sign-On capabilities, allowing users to log in once and gain access to multiple applications without needing to authenticate again.
  • Self-Service Password Reset
    Users can reset their own passwords, reducing the helpdesk workload and improving productivity and user satisfaction.
  • Monitoring and Reporting
    Azure AD includes comprehensive monitoring and reporting tools that help administrators keep track of user activities and potential security threats.
  • Support for Open Standards
    Azure AD supports open standards such as OAuth2, SAML, and OpenID Connect, allowing for flexible integrations with a variety of applications and services.

Possible disadvantages of Microsoft Azure Active Directory

  • Complexity
    Implementing and managing Azure AD can be complex, particularly for organizations without dedicated IT staff or prior experience with Microsoft's cloud ecosystem.
  • Cost
    While it offers a range of features, the cost of Azure AD can add up, particularly for premium features and large-scale implementations, making it potentially expensive for some organizations.
  • Learning Curve
    Administrators new to Azure AD may face a steep learning curve and require training to effectively use and manage the service.
  • Dependency on Internet Connectivity
    As a cloud-based service, Azure AD depends on stable internet connectivity. Any internet outage can disrupt access to applications and services.
  • Limited On-premises Integration
    While hybrid models are supported, integrating Azure AD with on-premises Active Directory can present challenges and may require additional setup and maintenance.
  • Feature Overlap
    Organizations using multiple Microsoft services might find some overlap in features, which can complicate administration and lead to redundant functionalities.
  • Customization Constraints
    Though Azure AD offers many out-of-the-box features, customizing beyond the provided options can be difficult and sometimes limited.

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Microsoft Azure Active Directory videos

+ Add

What is Azure Active Directory B2C? | Azure Active Directory

More videos:

  • Review - Advanced use cases with Azure Active Directory B2C | Azure Active Directory

Category Popularity

0-100% (relative to Intercom and Microsoft Azure Active Directory)

Intercom

Microsoft Azure Active Directory

Customer Support
100 100%
Customer Support
0% 0
Identity And Access Management
0 0%
Identity And Access Management
100% 100
CRM
100 100%
CRM
0% 0
Identity Provider
0 0%
Identity Provider
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Microsoft Azure Active Directory

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Microsoft Azure Active Directory Reviews

The Top 10 Single Sign-On Solutions For Business
Microsoft Azure Active Directory (Azure AD) is one of the most widely used Single Sign-On applications, enabling users to log into multiple accounts with their Office 365 user details. The platform is a cloud based identity and access management service, which allows employees to sign-in to Office 365, the Azure portal (Azure being Microsoft’s cloud application services) and...
Source: expertinsights.com
10 Best Auth0 Alternatives and Similar Platforms
Administrators may also deploy the tool to map the user experience and manage authentication. Through APIs, Azure Active Directory may connect to a variety of third-party services, including Microsoft Office 365, Salesforce, and more.
Source: www.regendus.com
Best Identity Management Software
Microsoft Azure Active Directory (Azure AD) is a cloud-based identity and IAM solution that can manage users, printers and GPOs. Azure AD is used for employees and Azure AD B2B for guest users and external partners. AD B2C controls how you sign up, sign in and manage your profile when you use your applications.
Source: www.benzinga.com
The 6 Best Identity Access Management Tools
Microsoft Azure Active Directory – From the makers of the most used operating system platform, which means it can easily be implemented on most networks and integrates well with existing access control systems.
Source: www.comparitech.com
20 Identity Management Solutions You Should Know
With a single sign on, Microsoft Azure’s Active Directory allows users to access more than 2,800 SaaS apps, from Salesforce to Canvas — provided they’re cleared to access them, of course. Azure AD also lets IT personnel customize access to sensitive materials and outline conditional access protocols. (For example: “This user should have access to this app only while...
Source: builtin.com

Social recommendations and mentions

Based on our record, Microsoft Azure Active Directory should be more popular than Intercom. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Microsoft Azure Active Directory mentions (15)

  • AWS Users, Roles, and Identity Center Demystified
    Human users using Roles can leverage IAM Identity Center (formerly AWS SSO) which offers a pretty good experience, whether we're federating from Active Directory (a popular choice for enterprises) or managing users within Identity Center (fine for individuals or small team). We get an easy console sign-in experience and similarly frictionless command line access. - Source: dev.to / almost 2 years ago
  • Stack Exchange Moderators Are Going On Strike
    The question is tagged Azure-Active-Directory, which is an IAM/IDP product. That provides plenty of context. Source: almost 2 years ago
  • How to choose the right API Gateway
    Because the configuration is a highly critical feature, we need to authenticate via an API key or by means of other auth methods. For example, most API Gateway providers such as Apache APISIX enabled token-based access to Admin API and they highly advise generating your own token and regularly changing it. Or Azure API Management relies on Azure Active Directory (Azure AD), which includes optional features such as... - Source: dev.to / over 2 years ago
  • Case Study: Connecting Azure AD SSO with AWS
    I will not explain too much about Azure AD. I'll recommend reading the documentation and the home page of the Azure AD. In short, Azure AD (Azure Active Directory) is a cloud-based identity and access management service. You can use the identity provided by Azure AD for connecting various applications or services, including AWS. If you want to learn more about Azure AD, please visit the documentation. - Source: dev.to / over 2 years ago
  • Around 83.4% of Fortune 500 have Azure Active Directory
    It is a directory with a lot of functionality. There's actually a number of products under the Azure AD name, including: * Azure AD, their employee/workforce solution. It's a directory, authentication and authorization system. Think Okta or AWS SSO. I imagine this is mostly what the survey was tracking. * Azure AD B2C, their CIAM solution. Think Auth0, Cognito or FusionAuth (disclosure, I'm a FusionAuth employee).... - Source: Hacker News / over 2 years ago
View more

What are some alternatives?

When comparing Intercom and Microsoft Azure Active Directory, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Okta - Enterprise-grade identity management for all your apps, users & devices

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Auth0 - Auth0 is a program for people to get authentication and authorization services for their own business use.

Drift - A messaging app that helps you grow your business.

OneLogin - On-demand SSO, directory integration, user provisioning and more

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