Software Alternatives, Accelerators & Startups
Register | Login

Zendesk VS Makeswift

Compare Zendesk VS Makeswift and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Makeswift logo Makeswift

🎨 No-code website builder with the power & detail of a design tool⠀✌️ Say goodbye to rigid templates to let your creativity come to life⠀👯‍♀️ Collaborate in real time with your team⠀⚡️ Visually build high-performing websites powered by Next.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Makeswift Landing page
    Landing page //
    2023-09-14

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Makeswift features and specs

  • Easy to Use
    Makeswift is designed with a user-friendly interface, making website building intuitive and accessible even for those with little to no technical experience.
  • Drag-and-Drop Functionality
    The platform offers drag-and-drop functionality, allowing users to customize their websites easily without needing to write any code.
  • Customization Options
    Users have access to a wide variety of design elements and templates, enabling them to create personalized websites that meet their specific needs.
  • Responsive Design
    Websites built with Makeswift are responsive, ensuring they look and function well on a variety of devices, including mobile phones and tablets.
  • Integration Capabilities
    Makeswift supports integrations with various third-party tools and services, allowing users to extend the functionality of their websites.

Possible disadvantages of Makeswift

  • Limited Advanced Features
    While Makeswift is great for basic website building, it may lack some advanced features required by professional developers or for complex projects.
  • Pricing
    Depending on the plan chosen, the pricing might be a barrier for individuals or small businesses with limited budgets.
  • Dependency on Platform
    Users are reliant on Makeswift's platform, meaning any downtime or service issues could affect website availability and performance.
  • SEO Optimization Limitations
    Some users might find the SEO features to be less comprehensive compared to those offered by dedicated SEO tools.
  • Learning Curve for Complex Customizations
    While basic customization is straightforward, users attempting complex customizations may face a steeper learning curve.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of Makeswift

Overall verdict

  • Makeswift is a good option for individuals and businesses seeking a straightforward, no-code solution to create professional-looking websites with ease. However, it may not be suitable for those who require highly advanced customization options or are comfortable with coding.

Why this product is good

  • Makeswift is a visual website builder designed for those who want to create and manage beautiful, responsive websites without needing to write code. Its user-friendly interface allows for drag-and-drop functionality, making it accessible to designers and marketers alike. Additionally, Makeswift offers integrations with various tools and services, which can enhance the functionality and scalability of the websites built on the platform.

Recommended for

  • Small to medium-sized businesses wanting a professional online presence.
  • Designers who prefer visual editing tools over coding.
  • Marketers who need to quickly adapt and deploy landing pages.
  • Entrepreneurs looking for an easy-to-use website builder.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Makeswift videos

No Makeswift videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Zendesk and Makeswift)

Zendesk

Makeswift

Customer Support
100 100%
Customer Support
0% 0
Website Builder
0 0%
Website Builder
100% 100
Help Desk
100 100%
Help Desk
0% 0
Design Tools
0 0%
Design Tools
100% 100

User comments

Share your experience with using Zendesk and Makeswift. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Makeswift

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Makeswift Reviews

We have no reviews of Makeswift yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Makeswift mentions (0)

We have not tracked any mentions of Makeswift yet. Tracking of Makeswift recommendations started around Sep 2021.

What are some alternatives?

When comparing Zendesk and Makeswift, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Unstack - Build high performance websites, blogs, and landing pages that integrate with your existing marketing stack to drive traffic, leads, and sales for your business.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Dorik - Dorik AI Website Builder | Create Beautiful and Custom Websites in Minutes with AI– No Coding Needed

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

mmm.page - Dead simple, drag & drop personal websites

Loading...