Software Alternatives, Accelerators & Startups

Intercom VS Makeswift

Compare Intercom VS Makeswift and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Makeswift logo Makeswift

🎨 No-code website builder with the power & detail of a design tool⠀✌️ Say goodbye to rigid templates to let your creativity come to life⠀👯‍♀️ Collaborate in real time with your team⠀⚡️ Visually build high-performing websites powered by Next.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Makeswift Landing page
    Landing page //
    2023-09-14

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Makeswift features and specs

  • Easy to Use
    Makeswift is designed with a user-friendly interface, making website building intuitive and accessible even for those with little to no technical experience.
  • Drag-and-Drop Functionality
    The platform offers drag-and-drop functionality, allowing users to customize their websites easily without needing to write any code.
  • Customization Options
    Users have access to a wide variety of design elements and templates, enabling them to create personalized websites that meet their specific needs.
  • Responsive Design
    Websites built with Makeswift are responsive, ensuring they look and function well on a variety of devices, including mobile phones and tablets.
  • Integration Capabilities
    Makeswift supports integrations with various third-party tools and services, allowing users to extend the functionality of their websites.

Possible disadvantages of Makeswift

  • Limited Advanced Features
    While Makeswift is great for basic website building, it may lack some advanced features required by professional developers or for complex projects.
  • Pricing
    Depending on the plan chosen, the pricing might be a barrier for individuals or small businesses with limited budgets.
  • Dependency on Platform
    Users are reliant on Makeswift's platform, meaning any downtime or service issues could affect website availability and performance.
  • SEO Optimization Limitations
    Some users might find the SEO features to be less comprehensive compared to those offered by dedicated SEO tools.
  • Learning Curve for Complex Customizations
    While basic customization is straightforward, users attempting complex customizations may face a steeper learning curve.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Analysis of Makeswift

Overall verdict

  • Makeswift is a good option for individuals and businesses seeking a straightforward, no-code solution to create professional-looking websites with ease. However, it may not be suitable for those who require highly advanced customization options or are comfortable with coding.

Why this product is good

  • Makeswift is a visual website builder designed for those who want to create and manage beautiful, responsive websites without needing to write code. Its user-friendly interface allows for drag-and-drop functionality, making it accessible to designers and marketers alike. Additionally, Makeswift offers integrations with various tools and services, which can enhance the functionality and scalability of the websites built on the platform.

Recommended for

  • Small to medium-sized businesses wanting a professional online presence.
  • Designers who prefer visual editing tools over coding.
  • Marketers who need to quickly adapt and deploy landing pages.
  • Entrepreneurs looking for an easy-to-use website builder.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Makeswift videos

No Makeswift videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Intercom and Makeswift)
Customer Support
100 100%
0% 0
Website Builder
0 0%
100% 100
CRM
100 100%
0% 0
Design Tools
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Makeswift

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Makeswift Reviews

We have no reviews of Makeswift yet.
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Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Makeswift mentions (0)

We have not tracked any mentions of Makeswift yet. Tracking of Makeswift recommendations started around Sep 2021.

What are some alternatives?

When comparing Intercom and Makeswift, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Unstack - Build high performance websites, blogs, and landing pages that integrate with your existing marketing stack to drive traffic, leads, and sales for your business.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Dorik - Dorik AI Website Builder | Create Beautiful and Custom Websites in Minutes with AI– No Coding Needed

Drift - A messaging app that helps you grow your business.

mmm.page - Dead simple, drag & drop personal websites