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Zendesk VS Iridium by ParticleCore

Compare Zendesk VS Iridium by ParticleCore and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Iridium by ParticleCore logo Iridium by ParticleCore

Iridium is an extension built to improve the user experience on the new YouTube Material layout.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Iridium by ParticleCore Landing page
    Landing page //
    2023-09-29

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Iridium by ParticleCore features and specs

  • Enhanced YouTube Experience
    Iridium by ParticleCore offers advanced features to enhance user experience on YouTube, including playback control and UI customization.
  • Open Source
    Being open-source, Iridium allows users to inspect, modify, and contribute to the code, ensuring transparency and community-driven development.
  • Privacy Features
    Iridium includes features to enhance user privacy and control over data, such as disabling tracking functions and restricting data sharing.
  • Highly Customizable
    The extension provides a wide range of customization options, enabling users to tailor their YouTube experience to their preferences.

Possible disadvantages of Iridium by ParticleCore

  • Potential Compatibility Issues
    As an unofficial extension, Iridium might encounter compatibility problems with certain browser updates or YouTube site changes.
  • Limited Support
    Being maintained by a small group of developers, support may be limited compared to official YouTube features or larger projects.
  • Risk of Discontinuation
    As with many open-source projects, there's a risk that development could halt, resulting in outdated functionality and security concerns.
  • Requires Manual Updates
    Users need to keep track of updates manually if they install the extension using non-standard methods outside of official browser stores.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Iridium by ParticleCore videos

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Category Popularity

0-100% (relative to Zendesk and Iridium by ParticleCore)

Zendesk

Iridium by ParticleCore

Customer Support
100 100%
Customer Support
0% 0
API Tools
0 0%
API Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Video Downloader
0 0%
Video Downloader
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Iridium by ParticleCore

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Iridium by ParticleCore Reviews

We have no reviews of Iridium by ParticleCore yet.
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Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Iridium by ParticleCore mentions (0)

We have not tracked any mentions of Iridium by ParticleCore yet. Tracking of Iridium by ParticleCore recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and Iridium by ParticleCore, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ImprovedTube - Allows you to improve and enhance Youtube visually or enable dozens of new features permanently or...

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Turn Off the Lights - With a single click on the lamp button, the page will fade to dark.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Enhancer for YouTube - Tons of features to improve your user experience on YouTube™!

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