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Zendesk VS Guideflow

Compare Zendesk VS Guideflow and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Guideflow logo Guideflow

Guideflow: Empowering Sales, Support, Onboarding, and Marketing Teams to Boost Productivity and Conversion Rates with Interactive Product Demos and Guides, Created in Seconds!
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Guideflow Landing page
    Landing page //
    2023-05-28

Guideflow is the easiest and most advanced platform for creating interactive product demos and guides in seconds.

Capture your flow with our Chrome extension (screenshot- or HTML-based), customize your interactive demo to your brand, and personalize it for each user or lead. Share your demo with everyone, anywhere through public links, embed widgets, and more. Analyze your audience’s behavior with advanced insights.

Interactive demos can be used by various teams:

  • Sales: Don't keep your leads waiting. Speed up your sales cycle by sharing personalized interactive demos in outreach campaigns, follow-up emails, or use for live demos.
  • Marketing: Show, don't tell, and generate the 'aha' moment. Boost conversions and stimulate customer interest by embedding product demos into your website, social media, and email campaigns.
  • Customer Support: Go beyond ticket queues. Improve your customer support efficiency with interactive guides reducing friction and enhancing satisfaction by embedding product demos into your support email, live chat, help center, or knowledge base.
  • Training & onboarding: Ditch your manual. Leverage our interactive tutorials for seamless onboarding and training. Transform the learning experience into an engaging journey, allowing you to train and onboard anyone from your team on any process or flow.
  • Product: Let your product speak for itself. Showcase new features, updates, or changelogs in your product and emails.
  • Partnership: Enable your partners to seal the deal. Help your partners understand your product comprehensively through interactive demos. Share customized guides for their specific needs and make them your best sales representative.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Guideflow features and specs

  • HTML-based captures
  • Screenshot-based captures

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Guideflow videos

No Guideflow videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Zendesk and Guideflow)

Zendesk

Guideflow

Customer Support
100 100%
Customer Support
0% 0
Sales And Marketing
0 0%
Sales And Marketing
100% 100
Help Desk
100 100%
Help Desk
0% 0
Demo Videos
0 0%
Demo Videos
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Guideflow

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Guideflow Reviews

We have no reviews of Guideflow yet.
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Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Guideflow mentions (0)

We have not tracked any mentions of Guideflow yet. Tracking of Guideflow recommendations started around Jan 2023.

What are some alternatives?

When comparing Zendesk and Guideflow, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Supademo - Create beautifully interactive product demos and guides with AI.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Navattic - Create shareable product demos

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Storylane.io - Storylane helps companies build and share interactive product demos with their prospects in 10 mins. Guided experiences can be built code-less and helps convert customers faster.

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