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Zendesk VS Google Assistant

Compare Zendesk VS Google Assistant and see what are their differences

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Contents:
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  3. » Reviews
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Google Assistant logo Google Assistant

Get things done with Google Assistant
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Google Assistant Landing page
    Landing page //
    2023-04-26

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Google Assistant features and specs

  • Natural Language Processing
    Google Assistant leverages advanced Natural Language Processing (NLP) to understand and respond to user queries in a conversational manner, making interactions more intuitive.
  • Integration with Google Services
    Google Assistant seamlessly integrates with other Google services, such as Gmail, Calendar, and Maps, providing a cohesive ecosystem for users.
  • Smart Home Compatibility
    The assistant supports a wide range of smart home devices, enabling users to control lighting, thermostats, security systems, and more through voice commands.
  • Cross-Platform Availability
    Google Assistant is available on various platforms and devices, including smartphones, smart speakers, smart displays, and even some third-party gadgets.
  • Contextual Awareness
    The assistant can understand the context of previous interactions, allowing for more meaningful and accurate responses.
  • Third-Party Integrations
    Through its Actions on Google platform, Google Assistant allows third-party developers to create custom voice actions, thereby expanding its capabilities.

Possible disadvantages of Google Assistant

  • Privacy Concerns
    As with many digital assistants, there are ongoing concerns about how data is collected, stored, and used, raising issues related to user privacy.
  • Limited Language Support
    While Google Assistant supports multiple languages, its proficiency and features can vary significantly across different languages, limiting accessibility for some users.
  • Dependence on Internet Connectivity
    Google Assistant heavily relies on internet connectivity to function, which can be problematic in areas with poor or no internet access.
  • Inconsistent Performance
    The accuracy and responsiveness of Google Assistant can sometimes be inconsistent, particularly with complex queries or in noisy environments.
  • Over-Reliance on Voice Input
    While voice commands are convenient, there are scenarios where users may prefer or require a non-voice interface, which Google Assistant does not always accommodate well.
  • Learning Curve for New Users
    For individuals unfamiliar with digital assistants, there can be a learning curve to understanding the range of commands and features available.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Google Assistant videos

+ Add

Google Assistant - What can it do in 2020?

More videos:

  • Review - Google Assistant review: Is it actually useful?

Category Popularity

0-100% (relative to Zendesk and Google Assistant)

Zendesk

Google Assistant

Customer Support
100 100%
Customer Support
0% 0
Chatbots
0 0%
Chatbots
100% 100
Help Desk
100 100%
Help Desk
0% 0
AI Assistant
0 0%
AI Assistant
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Google Assistant

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Google Assistant Reviews

13 Best Apps Like Replika & Similar AI Chatbot Apps
You might have been familiar with Google Assistant for sure. This app will recognize your command and respond to what you say through voice commands. Thus, Google Assistant is one of AI apps like Replika that deserves a spot on this list.
Source: www.regendus.com

Social recommendations and mentions

Based on our record, Google Assistant should be more popular than Zendesk. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
View more

Google Assistant mentions (21)

  • Using a Speech Language Model That Can Listen While Speaking
    SLMs are generally voice-based conversational AI models trained for speech-to-speech interactions. Think of turn-based major conversational models and voice assistants like Siri, Amazon Alexa, Google Assistant, etc. Although these voice assistants can have turn-by-turn conversations, they cannot handle real-time interruptions when users are not okay with the answers they provide. Additionally, SLMs find it... - Source: dev.to / 7 months ago
  • How to Develop a Voice Chatbot
    Google Assistant provides Actions on Google, enabling developers to integrate conversational experiences with Google services. - Source: dev.to / 8 months ago
  • How Does Search Box Optimization (SBO) Works?
    Voice Search: With the rise of voice-activated assistants like Google Assistant and Cortana, it’s essential to optimize for voice search. This usually means focusing on more natural language queries or long-tail keywords that users might speak rather than type. Source: over 1 year ago
  • Google Assistant issues
    How come whenever I launch Google Assistant for the first time in the Samsung dex it launches website - http://assistant.google.com. Source: over 1 year ago
  • Luxury Living with Enhanced Wi-Fi and Smart Home Audio
    One of the most significant advancements in smart home technology is the integration of voice control systems. Leading voice assistants like Amazon Alexa, Google Assistant, and Apple Siri allow you to control various aspects of your home with simple voice commands. From adjusting the lighting and temperature to playing your favorite songs and even ordering groceries, voice control technology enables you to... Source: almost 2 years ago
View more

What are some alternatives?

When comparing Zendesk and Google Assistant, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Mycroft.AI - Mycroft is the world’s first open source assistant.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Siri Shortcuts - Siri is an intelligent assistant that offers a faster, easier way to get things done on your Apple devices. Even before you ask.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Bixby - Advanced AI voice assistance for Samsung devices

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