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Intercom VS Google Assistant

Compare Intercom VS Google Assistant and see what are their differences

UserGuiding
Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement. featured
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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Google Assistant logo Google Assistant

Get things done with Google Assistant
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Google Assistant Landing page
    Landing page //
    2023-04-26

Intercom

Website
intercom.com
Pricing URL
Official Intercom Pricing
Release Date
2011 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Ciaran Lee
Employees
500 - 999
Edit details

Google Assistant

Website
assistant.google.com
Pricing URL
-
Release Date
-
Edit details

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Google Assistant features and specs

  • Natural Language Processing
    Google Assistant leverages advanced Natural Language Processing (NLP) to understand and respond to user queries in a conversational manner, making interactions more intuitive.
  • Integration with Google Services
    Google Assistant seamlessly integrates with other Google services, such as Gmail, Calendar, and Maps, providing a cohesive ecosystem for users.
  • Smart Home Compatibility
    The assistant supports a wide range of smart home devices, enabling users to control lighting, thermostats, security systems, and more through voice commands.
  • Cross-Platform Availability
    Google Assistant is available on various platforms and devices, including smartphones, smart speakers, smart displays, and even some third-party gadgets.
  • Contextual Awareness
    The assistant can understand the context of previous interactions, allowing for more meaningful and accurate responses.
  • Third-Party Integrations
    Through its Actions on Google platform, Google Assistant allows third-party developers to create custom voice actions, thereby expanding its capabilities.

Possible disadvantages of Google Assistant

  • Privacy Concerns
    As with many digital assistants, there are ongoing concerns about how data is collected, stored, and used, raising issues related to user privacy.
  • Limited Language Support
    While Google Assistant supports multiple languages, its proficiency and features can vary significantly across different languages, limiting accessibility for some users.
  • Dependence on Internet Connectivity
    Google Assistant heavily relies on internet connectivity to function, which can be problematic in areas with poor or no internet access.
  • Inconsistent Performance
    The accuracy and responsiveness of Google Assistant can sometimes be inconsistent, particularly with complex queries or in noisy environments.
  • Over-Reliance on Voice Input
    While voice commands are convenient, there are scenarios where users may prefer or require a non-voice interface, which Google Assistant does not always accommodate well.
  • Learning Curve for New Users
    For individuals unfamiliar with digital assistants, there can be a learning curve to understanding the range of commands and features available.

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Google Assistant videos

+ Add

Google Assistant - What can it do in 2020?

More videos:

  • Review - Google Assistant review: Is it actually useful?

Category Popularity

0-100% (relative to Intercom and Google Assistant)

Intercom

Google Assistant

Customer Support
100 100%
Customer Support
0% 0
Chatbots
0 0%
Chatbots
100% 100
CRM
100 100%
CRM
0% 0
AI Assistant
0 0%
AI Assistant
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Google Assistant

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Google Assistant Reviews

13 Best Apps Like Replika & Similar AI Chatbot Apps
You might have been familiar with Google Assistant for sure. This app will recognize your command and respond to what you say through voice commands. Thus, Google Assistant is one of AI apps like Replika that deserves a spot on this list.
Source: www.regendus.com

Social recommendations and mentions

Based on our record, Google Assistant should be more popular than Intercom. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
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Google Assistant mentions (21)

  • Using a Speech Language Model That Can Listen While Speaking
    SLMs are generally voice-based conversational AI models trained for speech-to-speech interactions. Think of turn-based major conversational models and voice assistants like Siri, Amazon Alexa, Google Assistant, etc. Although these voice assistants can have turn-by-turn conversations, they cannot handle real-time interruptions when users are not okay with the answers they provide. Additionally, SLMs find it... - Source: dev.to / 7 months ago
  • How to Develop a Voice Chatbot
    Google Assistant provides Actions on Google, enabling developers to integrate conversational experiences with Google services. - Source: dev.to / 8 months ago
  • How Does Search Box Optimization (SBO) Works?
    Voice Search: With the rise of voice-activated assistants like Google Assistant and Cortana, it’s essential to optimize for voice search. This usually means focusing on more natural language queries or long-tail keywords that users might speak rather than type. Source: over 1 year ago
  • Google Assistant issues
    How come whenever I launch Google Assistant for the first time in the Samsung dex it launches website - http://assistant.google.com. Source: over 1 year ago
  • Luxury Living with Enhanced Wi-Fi and Smart Home Audio
    One of the most significant advancements in smart home technology is the integration of voice control systems. Leading voice assistants like Amazon Alexa, Google Assistant, and Apple Siri allow you to control various aspects of your home with simple voice commands. From adjusting the lighting and temperature to playing your favorite songs and even ordering groceries, voice control technology enables you to... Source: almost 2 years ago
View more

What are some alternatives?

When comparing Intercom and Google Assistant, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Mycroft.AI - Mycroft is the world’s first open source assistant.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Siri Shortcuts - Siri is an intelligent assistant that offers a faster, easier way to get things done on your Apple devices. Even before you ask.

Drift - A messaging app that helps you grow your business.

Bixby - Advanced AI voice assistance for Samsung devices

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