Software Alternatives, Accelerators & Startups
Register | Login

Zendesk VS Fileport

Compare Zendesk VS Fileport and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Fileport logo Fileport

The fastest way to send files over the internet
Visit Website
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Fileport Landing page
    Landing page //
    2023-08-06

Fileport is an online service that provides the fastest way to send files over the internet.

Typically, email providers have file size restrictions and online cloud storage can be cumbersome to use. Fileport is the simplest way of transferring large files from point A to B. Intended for creative individuals like artists, video/audio editors, photographers showcasing their work or anyone whose work depends on exchanging large files.

Fileport is capable of “streaming” files to the recipient (or multiple recipients) as you upload them. You can upload multiple files or folders which can be downloaded in a compressed format, even while uploading. Files are automatically checksummed for integrity during the upload process.

There is a subscription available for users that require more features, like Photobooks. Photobooks are online photo & video albums that provide an ultra fast and clean web interface with all original files available for download. Files up to 5 GB can be uploaded by anyone without the need of an account.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Fileport features and specs

  • User-Friendly Interface
    Fileport offers an intuitive and easy-to-use interface that allows users to quickly upload and share files without any complex setup.
  • Multi-Device Access
    Files can be accessed from various devices, including mobile phones, tablets, and desktop computers, providing flexibility and convenience.
  • Secure File Transfers
    The platform utilizes encryption to ensure that files are securely transferred and stored, protecting user data from unauthorized access.
  • Fast Upload and Download Speeds
    Fileport offers high-speed file transfers, allowing users to upload and download large files quickly and efficiently.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of Fileport

Overall verdict

  • Fileport is considered a good option for individuals and businesses seeking a reliable file sharing and management solution. Its robust security features and intuitive interface make it a popular choice among users.

Why this product is good

  • Fileport.io offers a secure and user-friendly platform for file sharing and management. It is known for its strong encryption, ease of use, and ability to handle large files efficiently. Users appreciate its seamless integration with various third-party applications and cloud services, which enhances productivity and collaboration.

Recommended for

    Fileport is recommended for businesses, teams, and individuals who require secure and efficient file sharing, especially those handling sensitive or large files. It is ideal for environments where collaboration and integration with other tools are important.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Fileport videos

No Fileport videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Zendesk and Fileport)

Zendesk

Fileport

Customer Support
100 100%
Customer Support
0% 0
Productivity
0 0%
Productivity
100% 100
Help Desk
100 100%
Help Desk
0% 0
Cloud Storage
0 0%
Cloud Storage
100% 100

User comments

Share your experience with using Zendesk and Fileport. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Fileport

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Fileport Reviews

  1. Vasileios
    · CTO at Pipeleaf ·
    Great file sharing service

    Fileport is a very good file sharing service. It's very easy and fast to use. Moreover there are no ads.

    🏁 Competitors: WeTransfer
    👍 Pros:    Fast and easy to use

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Fileport mentions (0)

We have not tracked any mentions of Fileport yet. Tracking of Fileport recommendations started around Feb 2023.

What are some alternatives?

When comparing Zendesk and Fileport, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WeTransfer - WeTransfer is a free service to send big or small files from A to B.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Wormhole.app - Wormhole lets you share files with end-to-end encryption and a link that automatically expires.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Dropbox - Online Sync and File Sharing

Loading...