Software Alternatives, Accelerators & Startups

Zendesk VS ERPNext

Compare Zendesk VS ERPNext and see what are their differences

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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

ERPNext logo ERPNext

The ERP Software that helps you take full control of your business. ERPNext is both powerful and easy to use.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • ERPNext Landing page
    Landing page //
    2023-01-10

ERPNext

$ Details
Release Date
2008 January
Startup details
Country
India
State
Maharashtra
City
Mumbai
Founder(s)
Rushabh Mehta
Employees
10 - 19

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

ERPNext features and specs

  • Open Source
    ERPNext is an open-source software, which means it is freely available for use and modification. This provides businesses with greater flexibility and control over their ERP system.
  • Cost-Effective
    Being open source, ERPNext can significantly reduce software licensing costs, making it an affordable option for small and medium-sized businesses.
  • Extensive Feature Set
    ERPNext offers a comprehensive range of features including accounting, project management, HR, manufacturing, and CRM, all within one integrated system.
  • Customization
    ERPNext is highly customizable to fit the specific needs of your business, allowing for modifications without hampering future upgrades.
  • Community Support
    ERPNext has a strong community of users and developers who contribute to the software, providing support, updates, and new features.
  • User-Friendly Interface
    The system has a clean and intuitive user interface, making it easier for staff to be trained and to adapt to the new system.
  • Cloud and On-Premise Options
    ERPNext can be deployed both in the cloud and on-premises, depending on your specific business requirements.

Possible disadvantages of ERPNext

  • Implementation Complexity
    Despite its flexibility, implementing and customizing ERPNext can be complex and may require dedicated resources and expertise.
  • Limited Third-Party Integrations
    ERPNext has fewer third-party integrations compared to other popular ERP solutions, which could limit its extensibility.
  • Learning Curve
    The breadth of features and the customization capabilities can result in a steep learning curve for new users and administrators.
  • Potential for Hidden Costs
    While the software itself is cost-effective, additional costs may arise from implementation, customization, and ongoing maintenance and support.
  • Scalability Concerns
    ERPNext might not be as scalable for very large enterprises with complex, multi-national requirements as some of the more established ERP solutions.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of ERPNext

Overall verdict

  • Yes, ERPNext is generally considered to be a good ERP solution for many businesses.

Why this product is good

  • ERPNext is praised for its open-source nature, flexibility, and comprehensive set of features that cover various business functions including accounting, inventory management, HR, sales, purchasing, and more. It is cost-effective, offers customization opportunities, and its user-friendly interface allows businesses of varying sizes to adapt it for their specific needs. The supportive community and continuous updates contribute to its reliability and improvement.

Recommended for

    ERPNext is well-suited for small to medium-sized businesses, startups, and organizations looking for a cost-effective and customizable ERP system. It's also ideal for companies that have specific needs in manufacturing, retail, distribution, and service sectors, due to its adaptable modules and extensive feature set.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

ERPNext videos

ERPNext - Sk8fact

More videos:

  • Review - ERPnext Quarterly Review Process
  • Review - What is ERPNEXT?

Category Popularity

0-100% (relative to Zendesk and ERPNext)
Customer Support
100 100%
0% 0
ERP
0 0%
100% 100
Help Desk
100 100%
0% 0
CRM
73 73%
27% 27

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and ERPNext

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

ERPNext Reviews

17 Best ERP Software To Monitor Business Vitals In 2024
Features include its open-source nature, offering businesses the freedom to modify the software according to their specific needs. ERPNext provides businesses with an affordable option to get started with ERP software without incurring any licensing costs. It offers accounting and finance management, inventory management, project management, and customer relationship...
Source: thecfoclub.com
Top 9 NetSuite Alternative Software for Professional Services
ERPNext is a similar solution to Odoo, but it offers a more affordable pricing model with unlimited users. It can be a good option for smaller and mid-sized businesses with unusual workflows. As with Odoo, implementation of ERPNext may require expertise and effort, so make sure you’re ready for it before choosing it as your solution.
Source: productive.io
Top 9 Odoo Alternatives
Suitable for individuals, startups, and small businesses, ERPNext provides a cost-effective alternative to Odoo with premium packages available should your business needs evolve and you wish to expand your business processes. It caters to various industries, such as education and healthcare, making it a versatile choice for businesses searching for an affordable ERP solution.
Best ERP Software 2022: Top Rated ERP Systems Comparison
ERPNext is an open-source cloud ERP software. It is for manufacturing, distribution, retail, trading, services, education, nonprofits, and healthcare. It offers a free trial of 14 days. Its cloud plan is $50 per user per month. You can get a quote for a self-hosted edition. More than 5000 companies use ERPNext.
11 Best Open Source ERP Solution for Small & Medium Enterprises
ERPNext powered by Frappe Technologies is a is free, and open-source integrated ERP software. This system is based on the MariaDB database system. It uses JavaScript and Python-based server-side framework for its development.
Source: wperp.com

Social recommendations and mentions

Based on our record, ERPNext should be more popular than Zendesk. It has been mentiond 37 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

ERPNext mentions (37)

View more

What are some alternatives?

When comparing Zendesk and ERPNext, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Odoo - An all-integrated business app suite to unleash your growth potential.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SAP ERP - SAP ERP is enterprise resource planning software developed by the German company SAP SE.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Dolibarr - Dolibarr ERP CRM is an Open Source software package for small, medium or large companies, freelancers or foundations to manage business. It's a PHP project built by modules addition (invoice, proposal, contact, stock, order, hr, agenda. .