Software Alternatives, Accelerators & Startups

Zendesk VS Developer Diary

Compare Zendesk VS Developer Diary and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Developer Diary logo Developer Diary

Become the best dev you can be with deep work
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Developer Diary Landing page
    Landing page //
    2023-08-05

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Developer Diary features and specs

No features have been listed yet.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Developer Diary videos

Spirit of the North 2 | Developer Diary 1 - The Open World

Category Popularity

0-100% (relative to Zendesk and Developer Diary)
Customer Support
100 100%
0% 0
Knowledge Base
0 0%
100% 100
Help Desk
100 100%
0% 0
Personal Notes
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Developer Diary

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    ๐Ÿ Competitors: HubSpot, Freshdesk
    ๐Ÿ‘Ž Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Developer Diary Reviews

  1. Gave me more clarity in my thoughts

    As an experienced developer, I already use too many productivity/development tools and I was reluctant to try another tool. I was happy with taking notes in my good old paper diary. But the simplicity of Developer Diary attracted me.

    Feature-wise, it did what it promised without any distraction or clutter. I could take notes, reflect back and make better decisions with insights such as maker vs manager mode, deep work intervals, etc. The quick global shortcut (Cmd+Shift+I) to bring the focus on diary is so underrated, it wouldn't have used it so consistently without it. It solved the common problem I had with other productivity tools - I start to use them with great motivation but leave them in between because they feel like a chore after a while. But the shortcut and autostart feature made sure that not only I dump my thoughts in the diary but also reflect back on them regularly without any annoying notifications. That's what made me stick around for the first two week and then it became an effortless habit.

    The overall impact of using the Developer Diary is enlightening. I am less anxiety now, I have more clarity in my thoughts, and I get more time for deep work. Being able to follow my coding plans more consistently with less distractions helped me solve hard coding problems.

    ๐Ÿ‘ Pros:    Works offline|Simple and clear interface|Shortcuts|Markdown support|Privacy concisous|No learning curve
    ๐Ÿ‘Ž Cons:    No mobile app atm|Getting in the habit of using the app for the first two week is hard

Social recommendations and mentions

Zendesk might be a bit more popular than Developer Diary. We know about 7 links to it since March 2021 and only 6 links to Developer Diary. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโ€™d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Developer Diary mentions (6)

  • Self hosted journal app (like Sol Journal)?
    Developer Diary has all these features - markdown support, offline, minimalist. Desktop apps available for Linux, macOS, Windows. Source: almost 3 years ago
  • Looking for a simple wiki (web, not desktop) that stores backend as markdown files?
    You can use Developer Diary to stores markdown text in flat text files. Can you share more about your use case? Source: almost 3 years ago
  • What should you do if you're extremely bad at time management?
    - Plan your day ahead of time, use productivity apps like Developer Diary to analyze how you spend your time on laptop, use apps like Forest App to block other apps when you are working on phone. Source: about 3 years ago
  • Are there any innovative productivity apps that try a unique approach (beyond a basic checklist) or use psychology to your advantage?
    You should try Developer Diary . It is a journaling app with mark-down support that gives you productivity analysis after your Deep Work session ends. I love it ! Source: about 3 years ago
  • "Ooo I want to do this right now, but first let me just do this"
    Use [Developer Diary](https://flow.invidelabs.com/) to stay productive, it is a mark-down supporting journaling app that also gives you productivity analysis after using **Deep Work Mode**. Source: about 3 years ago
View more

What are some alternatives?

When comparing Zendesk and Developer Diary, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Obsidian.md - A second brain, for you, forever. Obsidian is a powerful knowledge base that works on top of a local folder of plain text Markdown files.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Raneto - Open source, flat-file Knowledgebase platform that uses static Markdown files

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Gollum - Gollum is a simple wiki system built on top of Git