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Zendesk VS Cycle

Compare Zendesk VS Cycle and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Cycle logo Cycle

(taken from the man pages) DESCRIPTION
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Cycle Landing page
    Landing page //
    2023-10-21

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Cycle features and specs

  • Open Source
    Cycle is an open-source project, allowing developers to freely use, modify, and distribute the software, which contributes to collaborative improvements and transparency.
  • Cost-effective
    Being open source, Cycle can be used without any licensing fees, making it a cost-effective option for businesses and individual developers alike.
  • Community Support
    An open-source project like Cycle often has a community of users and developers who can offer support, share knowledge, and contribute to the project’s development.
  • Customizability
    Users can modify the source code to fit specific needs, which makes Cycle highly customizable compared to closed-source applications.
  • Transparency
    With the source code available, users can understand exactly how the software works, which enhances security and trust.

Possible disadvantages of Cycle

  • Lack of Professional Support
    Being a community-driven open-source project, Cycle may lack the professional support that commercial software offers, including dedicated customer service.
  • Potential for Inconsistency
    Open-source projects can sometimes have inconsistent documentation, updates, and development pace, which might affect reliability.
  • Learning Curve
    Users, especially those without much open-source software experience, may find there's a learning curve to effectively utilize and modify Cycle.
  • Rely on Community Contributions
    The development and maintenance of Cycle depend heavily on community contributions, which might result in slower updates and fewer new features.
  • Security Vulnerabilities
    While transparency is a pro, it also means that potential security vulnerabilities are accessible to everyone, including malicious actors, until they are patched by the community.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Cycle videos

+ Add

The Cycle Early Access 2020 | is it worth playing?

More videos:

  • Review - Decathlon Cycle | BEST Cycle Under ₹5000 | BTWIN MY BIKE Review
  • Review - FAT BIKE UNBOXING AND REVIEW | WALTX DUNE 1 | FAT TYRE CYCLE | MTB RIDER AKSHAT | ONLINE FAT BIKE

Category Popularity

0-100% (relative to Zendesk and Cycle)

Zendesk

Cycle

Customer Support
100 100%
Customer Support
0% 0
Customer Feedback
0 0%
Customer Feedback
100% 100
Help Desk
100 100%
Help Desk
0% 0
Cryptocurrencies
0 0%
Cryptocurrencies
100% 100

User comments

Share your experience with using Zendesk and Cycle. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Cycle

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Cycle Reviews

We have no reviews of Cycle yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Cycle mentions (0)

We have not tracked any mentions of Cycle yet. Tracking of Cycle recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and Cycle, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

hummingbot - Automate crypto trading with your own market making bot

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

productboard - Beautiful and powerful product management.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Coinrule - Coinrule empowers traders to compete with professional algorithmic traders and hedge funds.

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