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Zendesk VS Collect.chat

Compare Zendesk VS Collect.chat and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Collect.chat logo Collect.chat

Interactive chatbot for collecting data & feedback
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Collect.chat Landing page
    Landing page //
    2023-07-03

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Collect.chat features and specs

  • Ease of Use
    Collect.chat is designed to be user-friendly, allowing non-technical users to build and deploy chatbots without any coding knowledge.
  • Customization
    The platform offers a wide range of customization options such as themes, fonts, and colors to match the chatbot with your brand.
  • Multi-Platform Support
    Collect.chat bots can be integrated seamlessly into various platforms, including websites, WordPress, and social media channels.
  • Data Collection
    The tool excels in collecting and organizing customer data, making it easier to analyze and act upon the gathered information.
  • Template Gallery
    Collect.chat offers pre-built templates for various use cases, allowing users to quickly set up a chatbot for specific needs.

Possible disadvantages of Collect.chat

  • Pricing
    The advanced features and higher-tier plans of Collect.chat can be costly for small businesses or individual users with limited budgets.
  • Limited AI Capabilities
    Collect.chat lacks advanced AI and natural language processing features, which can limit its ability to handle complex queries and conversations.
  • Customer Support
    Some users have reported slow or unresponsive customer support, which can be a significant drawback when troubleshooting issues.
  • No A/B Testing
    The platform does not offer native support for A/B testing, making it harder to compare different chatbot configurations and improve performance.
  • Dependency on Internet
    Since Collect.chat is a cloud-based service, it is dependent on a stable internet connection for optimal performance and reliability.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of Collect.chat

Overall verdict

  • Collect.chat is a solid choice for businesses looking to implement easy-to-use chatbot solutions. Its key strengths include simplicity, ease of integration, and effectiveness in improving customer interaction experiences. However, like any tool, it may have limitations in customization and complexity compared to more advanced solutions.

Why this product is good

  • Collect.chat is often regarded as a good tool because it offers an intuitive and user-friendly platform for creating chatbots without needing to write code. This makes it accessible to users who want to create automated chat interactions quickly. It can enhance customer engagement and streamline communication on websites by providing 24/7 support and assisting in lead generation.

Recommended for

    Collect.chat is particularly recommended for small to medium-sized businesses that need a straightforward and quick chatbot deployment. It is ideal for businesses that prioritize ease of use and require basic automation solutions for customer interaction, such as appointment scheduling, FAQs, and initial customer queries.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Collect.chat videos

+ Add

Collect.chat Review & Guide | Best Chatbot | Collect.chat Tutorial on WordPress Installation

More videos:

  • Review - Collect.Chat Review 2020 - Plus Get 4 FREE Bonuses
  • Tutorial - How To Build A Chatbot For A Website Using Collect.Chat

Category Popularity

0-100% (relative to Zendesk and Collect.chat)

Zendesk

Collect.chat

Customer Support
100 100%
Customer Support
0% 0
Chatbots
0 0%
Chatbots
100% 100
Help Desk
100 100%
Help Desk
0% 0
CRM
89 89%
CRM
11% 11

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Collect.chat

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Collect.chat Reviews

We have no reviews of Collect.chat yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Collect.chat. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Collect.chat mentions (1)

  • $$$ TOP AFFILIATE PROGRAMS 2022 $$$
    Collect.chat New -- 30% Recurring Commission -- https://collect.chat -- Sales. Source: almost 3 years ago

What are some alternatives?

When comparing Zendesk and Collect.chat, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Landbot - An intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Chatfuel - Chatfuel is the best bot platform for creating an AI chatbot on Facebook.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Tars - TARS enables users to create chatbots that replaces regular old webforms.

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