Software Alternatives, Accelerators & Startups

Intercom VS Collect.chat

Compare Intercom VS Collect.chat and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Collect.chat logo Collect.chat

Interactive chatbot for collecting data & feedback
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Collect.chat Landing page
    Landing page //
    2023-07-03

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Collect.chat features and specs

  • Ease of Use
    Collect.chat is designed to be user-friendly, allowing non-technical users to build and deploy chatbots without any coding knowledge.
  • Customization
    The platform offers a wide range of customization options such as themes, fonts, and colors to match the chatbot with your brand.
  • Multi-Platform Support
    Collect.chat bots can be integrated seamlessly into various platforms, including websites, WordPress, and social media channels.
  • Data Collection
    The tool excels in collecting and organizing customer data, making it easier to analyze and act upon the gathered information.
  • Template Gallery
    Collect.chat offers pre-built templates for various use cases, allowing users to quickly set up a chatbot for specific needs.

Possible disadvantages of Collect.chat

  • Pricing
    The advanced features and higher-tier plans of Collect.chat can be costly for small businesses or individual users with limited budgets.
  • Limited AI Capabilities
    Collect.chat lacks advanced AI and natural language processing features, which can limit its ability to handle complex queries and conversations.
  • Customer Support
    Some users have reported slow or unresponsive customer support, which can be a significant drawback when troubleshooting issues.
  • No A/B Testing
    The platform does not offer native support for A/B testing, making it harder to compare different chatbot configurations and improve performance.
  • Dependency on Internet
    Since Collect.chat is a cloud-based service, it is dependent on a stable internet connection for optimal performance and reliability.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Collect.chat videos

Collect.chat Review & Guide | Best Chatbot | Collect.chat Tutorial on WordPress Installation

More videos:

  • Review - Collect.Chat Review 2020 - Plus Get 4 FREE Bonuses
  • Tutorial - How To Build A Chatbot For A Website Using Collect.Chat

Category Popularity

0-100% (relative to Intercom and Collect.chat)
Customer Support
100 100%
0% 0
Chatbots
0 0%
100% 100
CRM
94 94%
6% 6
Help Desk
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Collect.chat

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Collect.chat Reviews

We have no reviews of Collect.chat yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Intercom should be more popular than Collect.chat. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Collect.chat mentions (1)

  • $$$ TOP AFFILIATE PROGRAMS 2022 $$$
    Collect.chat New -- 30% Recurring Commission -- https://collect.chat -- Sales. Source: almost 3 years ago

What are some alternatives?

When comparing Intercom and Collect.chat, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Landbot - An intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Chatfuel - Chatfuel is the best bot platform for creating an AI chatbot on Facebook.

Drift - A messaging app that helps you grow your business.

Tars - TARS enables users to create chatbots that replaces regular old webforms.