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Zendesk VS Bright Data

Compare Zendesk VS Bright Data and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Bright Data logo Bright Data

World's largest proxy service with a residential proxy network of 72M IPs worldwide and proxy management interface for zero coding.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Bright Data Landing page
    Landing page //
    2021-05-12

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Bright Data features and specs

  • Extensive Proxy Network
    Bright Data offers a vast and diverse network of over 72 million IPs, ensuring high availability and reliability for users.
  • Wide Range of Services
    Provides various proxy solutions including data center, residential, mobile, and ISP proxies, catering to different user needs.
  • Geographical Targeting
    Allows users to target proxies based on specific countries, cities, and even ASN, which is beneficial for localized data scraping.
  • Advanced Tools and APIs
    Offers sophisticated tools and APIs for automation, data extraction, and optimized proxy management.
  • Customer Support
    Provides round-the-clock customer support and numerous resources such as detailed documentation and integration guides.

Possible disadvantages of Bright Data

  • Cost
    Bright Data's services are priced at a premium, which might be expensive for small businesses or individual users.
  • Complexity
    The extensive range of options and settings can be overwhelming and may require a steep learning curve for new users.
  • Ethical Concerns
    The use of residential and mobile proxies can raise ethical questions regarding user consent and data privacy.
  • Account Approval
    New accounts are subject to approval which can delay immediate access to the service.
  • Occasional IP Blocks
    Despite the large IP pool, users may still experience occasional blocks and captchas when accessing certain websites.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of Bright Data

Overall verdict

  • Bright Data is generally considered a good choice for businesses and professionals who require reliable and scalable proxy services. It excels in offering a comprehensive set of features and a vast IP pool, although it might be considered expensive for individual or small-scale users.

Why this product is good

  • Bright Data, formerly known as Luminati Networks, is a well-regarded proxy service provider known for its vast network of IP addresses and wide range of proxy types. It offers residential, data center, and mobile proxies with a focus on reliability and scalability. The service is often praised for its high uptime, excellent customer support, and robust infrastructure, making it a popular choice for businesses needing large-scale data collection and web scraping solutions.

Recommended for

  • Large enterprises needing mass data collection
  • Businesses engaged in web scraping and analysis
  • Companies requiring high uptime and reliability
  • Professionals interested in diverse proxy options, including residential and mobile

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Bright Data videos

+ Add

Rotating Residential Network | Proxy Network Types | Bright Data (Formerly Luminati Networks)

Category Popularity

0-100% (relative to Zendesk and Bright Data)

Zendesk

Bright Data

Customer Support
100 100%
Customer Support
0% 0
Proxy
0 0%
Proxy
100% 100
Help Desk
100 100%
Help Desk
0% 0
Residential Proxies
0 0%
Residential Proxies
100% 100

User comments

Share your experience with using Zendesk and Bright Data. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Bright Data

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Bright Data Reviews

  1. Sam Mitchell
    · Owner at KittenProperties ·
    Mixed feelings

    We used their DC proxies and Residential proxies. Resi proxies were having quite low success rate. We had to use resi solution from other proxy providers. Unblocker didn't work well either also it was way too expensive.

    🏁 Competitors: Smartproxy, NetNut.io
    👍 Pros:    Cheap dc proxies
    👎 Cons:    Quite expensive|Residential proxies are worse than competitiors
Top 10 Alternatives to Bright Data (formerly Luminati Proxy Networks)
Oxylabs remains the number aggressive competitor of Bright Data – they have even had a case to settle in the court in the past. If you wouldn’t want to use Bright Data proxies, then you might as well avoid Oxylabsas it is everything you hate in Bright Data and even worse. Aside from the pricing aspect, Oxylabs have been found to engage in some unethical practices and scam...
Source: www.bestproxyreviews.com
911.re Alternatives: 10 Best Proxies Smilar to 911 Proxy in 2023
The most exciting thing about Bright Data is that it comes with new daily feature releases so that you always have access to the latest features as soon as they are released. You also have access to 24/7 global support and dedicated account managers who will help you get started with Bright Data immediately!
Source: www.techuseful.com
17 BEST Residential Proxies to Buy in 2022 (Cheap & Premium)
Formerly known as Luminati Networks, Bright Data is the most popular premium residential proxy provider in the industry.
Source: earthweb.com
10 Best Free Online Proxy Server List of 2022 [VERIFIED]
Verdict: Bright Data Proxy Manager will help you with various use cases such as web data extraction, e-commerce, collecting stock market data, brand protection, etc. Bright Data has capabilities of data collection from eCommerce, Social Media, etc. It provides 24×7 global support and dedicated account managers.
Source: www.softwaretestinghelp.com
How to choose the right proxy service for your bots and scraping (Residential vs. Backconnect vs. Datacenter, and Exclusive vs. Shared proxies)
To be specific, Luminati is literally an order of magnitude ahead of it’s next largest competitor and the pricing of all legally-compliant residential proxy networks (of which there are between 1 and 4, depending on your definition) is, unfortunately, nearly identical. If $500 per month seems like a lot to you, feel free to shop around. Nothing compares and nothing in the...
Source: bulletproofdev.github.io

Social recommendations and mentions

Based on our record, Bright Data should be more popular than Zendesk. It has been mentiond 35 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Bright Data mentions (35)

  • Updated rate limits for unauthenticated requests
    Exactly that. It's an arms race between companies that offer a large number of residential IPs as proxies and companies that run unauthenticated web services trying not to die from denial of service. https://brightdata.com/. - Source: Hacker News / 21 days ago
  • Reddit Recap: Audio summaries of subreddits powered by BrightData
    Reddit Recap is an application that scrapes subreddits using BrightData and generates concise summaries every two hours. These summaries are then converted into audio briefings, all accessible through a beautiful web app, allowing users to effortlessly stay informed about their favorite communities. - Source: dev.to / 5 months ago
  • State of the Art Automated Web Scraper using Bright Data
    Make sure to sign up on BrightData. Also complete the steps for the initial setup for Proxies & Scraping Infrastructure and Web Scraping API. Please make a note on the WSS Browser Credential, Webscraper Api Token. - Source: dev.to / 5 months ago
  • Make Cursor Composer Smarter with Bright Web Scraping Capabilities
    So my goal here is creating a web scraper and web searcher using bright and gemini openai compatible model to make cursor composer more smarter with functionality like web search and web scrape. - Source: dev.to / 5 months ago
  • How to Use Proxies in Python
    Paid proxies: services like Bright Data or ScraperAPI provide reliable proxies with better performance and support, but you have to pay. - Source: dev.to / 7 months ago
View more

What are some alternatives?

When comparing Zendesk and Bright Data, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Oxylabs - A web intelligence collection platform and premium proxy provider, enabling companies of all sizes to utilize the power of big data.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Smartproxy - Smartproxy is perhaps the most user-friendly way to access local data anywhere. It has global coverage with 195 locations, offers more than 55M residential proxies worldwide and a great deal of scraping solutions.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

NetNut.io - Residential proxy network with 52M+ IPs worldwide. SERP API, Website Unblocker, Professional Datasets.

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