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Zendesk VS Batchpatch

Compare Zendesk VS Batchpatch and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Batchpatch logo Batchpatch

Stop dreading Microsoft’s Patch Tuesday every month and finally take control of your patching...
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Batchpatch Landing page
    Landing page //
    2022-01-09

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Batchpatch features and specs

  • Centralized Management
    BatchPatch provides a centralized interface to manage and deploy updates across multiple systems, which saves time and reduces the complexity involved in patch management.
  • Ease of Use
    The tool is designed with a user-friendly interface, making it accessible for IT administrators to quickly learn and use without extensive training.
  • Scheduling Flexibility
    BatchPatch allows users to schedule patches, updates, and deployments at convenient times, minimizing disruptions to business operations.
  • Cost-Effective
    As a one-time purchase software, BatchPatch can be more cost-effective compared to other subscription-based patch management tools.
  • Offline Update Support
    The tool supports deploying updates in offline environments, which is beneficial for networks with limited or no internet access.

Possible disadvantages of Batchpatch

  • Limited Platform Support
    BatchPatch is primarily focused on Windows systems, which may not be suitable for environments with diverse operating systems.
  • No Native Cloud Integration
    The software lacks native cloud integration, which might limit its utility for organizations moving towards cloud-based infrastructures.
  • Scalability Challenges
    While effective for small to medium-sized networks, BatchPatch may encounter performance issues in larger, enterprise-level environments.
  • Lack of Advanced Reporting
    The tool does not provide as comprehensive reporting features as some competitors, possibly limiting insights into patch compliance and system status.
  • Manual Setup Required
    Initial configuration can be time-consuming as BatchPatch requires manual setup and configuration on each target machine.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Batchpatch videos

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Category Popularity

0-100% (relative to Zendesk and Batchpatch)

Zendesk

Batchpatch

Customer Support
100 100%
Customer Support
0% 0
Patch Management
0 0%
Patch Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Batchpatch

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Batchpatch Reviews

We have no reviews of Batchpatch yet.
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Social recommendations and mentions

Based on our record, Batchpatch should be more popular than Zendesk. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Batchpatch mentions (12)

  • Looking for a patch management solution
    I hear good things about Batch Patch. Seems simple and more importantly, cost effective. Source: about 2 years ago
  • What software/tools should every sysadmin have on their desktop?
    If your a smaller it department, batchpatch is also pretty handy: https://batchpatch.com/. Source: over 2 years ago
  • What software/tools should every sysadmin have on their desktop?
    Batchpatch (https://batchpatch.com/ Does patching but also bulk execute scripts on multple computers in the Windows enviroment). Source: over 2 years ago
  • How to send a command to install windows patches on windows servers remotely?
    Https://batchpatch.com It’s cheap and pretty useful, sure you can script everything it does if you want, but for the price, why bother. Source: over 2 years ago
  • What would you recommend for Windows Servers update automation ?
    Linux sysadmin here, I'm happy with batchpatch for the Windows hosts that are in my fleet. Source: almost 3 years ago
View more

What are some alternatives?

When comparing Zendesk and Batchpatch, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WSUS Offline Update - Using "WSUS Offline Update" (formerly known as "ct offline update" or "DIY...

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

WHDownloader - A lightweight and easy to use Downloader which allows you to find and apply the latest Microsoft Windows updates....

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

SolarWinds Patch Manager - SolarWinds Patch Manager is an intuitive patch management software for quickly addressing software vulnerabilities.

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