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Zendesk VS Apache Kafka

Compare Zendesk VS Apache Kafka and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Apache Kafka logo Apache Kafka

Apache Kafka is an open-source message broker project developed by the Apache Software Foundation written in Scala.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Apache Kafka Landing page
    Landing page //
    2022-10-01

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Apache Kafka features and specs

  • High Throughput
    Kafka is capable of handling thousands of messages per second due to its distributed architecture, making it suitable for applications that require high throughput.
  • Scalability
    Kafka can easily scale horizontally by adding more brokers to a cluster, making it highly scalable to serve increased loads.
  • Fault Tolerance
    Kafka has built-in replication, ensuring that data is replicated across multiple brokers, providing fault tolerance and high availability.
  • Durability
    Kafka ensures data durability by writing data to disk, which can be replicated to other nodes, ensuring data is not lost even if a broker fails.
  • Real-time Processing
    Kafka supports real-time data streaming, enabling applications to process and react to data as it arrives.
  • Decoupling of Systems
    Kafka acts as a buffer and decouples the production and consumption of messages, allowing independent scaling and management of producers and consumers.
  • Wide Ecosystem
    The Kafka ecosystem includes various tools and connectors such as Kafka Streams, Kafka Connect, and KSQL, which enrich the functionality of Kafka.
  • Strong Community Support
    Kafka has strong community support and extensive documentation, making it easier for developers to find help and resources.

Possible disadvantages of Apache Kafka

  • Complex Setup and Management
    Kafka's distributed nature can make initial setup and ongoing management complex, requiring expert knowledge and significant administrative effort.
  • Operational Overhead
    Running Kafka clusters involves additional operational overhead, including hardware provisioning, monitoring, tuning, and scaling.
  • Latency Sensitivity
    Despite its high throughput, Kafka may experience increased latency in certain scenarios, especially when configured for high durability and consistency.
  • Learning Curve
    The concepts and architecture of Kafka can be difficult for new users to grasp, leading to a steep learning curve.
  • Hardware Intensive
    Kafka's performance characteristics often require dedicated and powerful hardware, which can be costly to procure and maintain.
  • Dependency Management
    Managing Kafka's dependencies and ensuring compatibility between versions of Kafka, Zookeeper, and other ecosystem tools can be challenging.
  • Limited Support for Small Messages
    Kafka is optimized for large throughput and can be inefficient for applications that require handling a lot of small messages, where overhead can become significant.
  • Operational Complexity for Small Teams
    Smaller teams might find the operational complexity and maintenance burden of Kafka difficult to manage without a dedicated operations or DevOps team.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Apache Kafka videos

+ Add

Apache Kafka Tutorial | What is Apache Kafka? | Kafka Tutorial for Beginners | Edureka

More videos:

  • Review - Apache Kafka - Getting Started - Kafka Multi-node Cluster - Review Properties
  • Review - 4. Apache Kafka Fundamentals | Confluent Fundamentals for Apache Kafka®
  • Review - Apache Kafka in 6 minutes
  • Review - Apache Kafka Explained (Comprehensive Overview)
  • Review - 2. Motivations and Customer Use Cases | Apache Kafka Fundamentals

Category Popularity

0-100% (relative to Zendesk and Apache Kafka)

Zendesk

Apache Kafka

Customer Support
100 100%
Customer Support
0% 0
Stream Processing
0 0%
Stream Processing
100% 100
Help Desk
100 100%
Help Desk
0% 0
Data Integration
0 0%
Data Integration
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Apache Kafka

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Apache Kafka Reviews

Best ETL Tools: A Curated List
Debezium is an open-source Change Data Capture (CDC) tool that originated from RedHat. It leverages Apache Kafka and Kafka Connect to enable real-time data replication from databases. Debezium was partly inspired by Martin Kleppmann’s "Turning the Database Inside Out" concept, which emphasized the power of the CDC for modern data pipelines.
Source: estuary.dev
Best message queue for cloud-native apps
If you take the time to sort out the history of message queues, you will find a very interesting phenomenon. Most of the currently popular message queues were born around 2010. For example, Apache Kafka was born at LinkedIn in 2010, Derek Collison developed Nats in 2010, and Apache Pulsar was born at Yahoo in 2012. What is the reason for this?
Source: docs.vanus.ai
Are Free, Open-Source Message Queues Right For You?
Apache Kafka is a highly scalable and robust messaging queue system designed by LinkedIn and donated to the Apache Software Foundation. It's ideal for real-time data streaming and processing, providing high throughput for publishing and subscribing to records or messages. Kafka is typically used in scenarios that require real-time analytics and monitoring, IoT applications,...
Source: blog.iron.io
10 Best Open Source ETL Tools for Data Integration
It is difficult to anticipate the exact demand for open-source tools in 2023 because it depends on various factors and emerging trends. However, open-source solutions such as Kubernetes for container orchestration, TensorFlow for machine learning, Apache Kafka for real-time data streaming, and Prometheus for monitoring and observability are expected to grow in prominence in...
Source: testsigma.com
11 Best FREE Open-Source ETL Tools in 2024
Apache Kafka is an Open-Source Data Streaming Tool written in Scala and Java. It publishes and subscribes to a stream of records in a fault-tolerant manner and provides a unified, high-throughput, and low-latency platform to manage data.
Source: hevodata.com

Social recommendations and mentions

Based on our record, Apache Kafka seems to be a lot more popular than Zendesk. While we know about 144 links to Apache Kafka, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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Apache Kafka mentions (144)

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What are some alternatives?

When comparing Zendesk and Apache Kafka, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

RabbitMQ - RabbitMQ is an open source message broker software.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

StatCounter - StatCounter is a simple but powerful real-time web analytics service that helps you track, analyse and understand your visitors so you can make good decisions to become more successful online.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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