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LiveAgent VS Apache Kafka

Compare LiveAgent VS Apache Kafka and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Apache Kafka logo Apache Kafka

Apache Kafka is an open-source message broker project developed by the Apache Software Foundation written in Scala.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Apache Kafka Landing page
    Landing page //
    2022-10-01

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Apache Kafka features and specs

  • High Throughput
    Kafka is capable of handling thousands of messages per second due to its distributed architecture, making it suitable for applications that require high throughput.
  • Scalability
    Kafka can easily scale horizontally by adding more brokers to a cluster, making it highly scalable to serve increased loads.
  • Fault Tolerance
    Kafka has built-in replication, ensuring that data is replicated across multiple brokers, providing fault tolerance and high availability.
  • Durability
    Kafka ensures data durability by writing data to disk, which can be replicated to other nodes, ensuring data is not lost even if a broker fails.
  • Real-time Processing
    Kafka supports real-time data streaming, enabling applications to process and react to data as it arrives.
  • Decoupling of Systems
    Kafka acts as a buffer and decouples the production and consumption of messages, allowing independent scaling and management of producers and consumers.
  • Wide Ecosystem
    The Kafka ecosystem includes various tools and connectors such as Kafka Streams, Kafka Connect, and KSQL, which enrich the functionality of Kafka.
  • Strong Community Support
    Kafka has strong community support and extensive documentation, making it easier for developers to find help and resources.

Possible disadvantages of Apache Kafka

  • Complex Setup and Management
    Kafka's distributed nature can make initial setup and ongoing management complex, requiring expert knowledge and significant administrative effort.
  • Operational Overhead
    Running Kafka clusters involves additional operational overhead, including hardware provisioning, monitoring, tuning, and scaling.
  • Latency Sensitivity
    Despite its high throughput, Kafka may experience increased latency in certain scenarios, especially when configured for high durability and consistency.
  • Learning Curve
    The concepts and architecture of Kafka can be difficult for new users to grasp, leading to a steep learning curve.
  • Hardware Intensive
    Kafka's performance characteristics often require dedicated and powerful hardware, which can be costly to procure and maintain.
  • Dependency Management
    Managing Kafka's dependencies and ensuring compatibility between versions of Kafka, Zookeeper, and other ecosystem tools can be challenging.
  • Limited Support for Small Messages
    Kafka is optimized for large throughput and can be inefficient for applications that require handling a lot of small messages, where overhead can become significant.
  • Operational Complexity for Small Teams
    Smaller teams might find the operational complexity and maintenance burden of Kafka difficult to manage without a dedicated operations or DevOps team.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Apache Kafka videos

+ Add

Apache Kafka Tutorial | What is Apache Kafka? | Kafka Tutorial for Beginners | Edureka

More videos:

  • Review - Apache Kafka - Getting Started - Kafka Multi-node Cluster - Review Properties
  • Review - 4. Apache Kafka Fundamentals | Confluent Fundamentals for Apache Kafka®
  • Review - Apache Kafka in 6 minutes
  • Review - Apache Kafka Explained (Comprehensive Overview)
  • Review - 2. Motivations and Customer Use Cases | Apache Kafka Fundamentals

Category Popularity

0-100% (relative to LiveAgent and Apache Kafka)

LiveAgent

Apache Kafka

Customer Support
100 100%
Customer Support
0% 0
Stream Processing
0 0%
Stream Processing
100% 100
Help Desk
100 100%
Help Desk
0% 0
Data Integration
0 0%
Data Integration
100% 100

Questions and Answers

As answered by people managing LiveAgent and Apache Kafka.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Apache Kafka. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Apache Kafka

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Apache Kafka Reviews

Best ETL Tools: A Curated List
Debezium is an open-source Change Data Capture (CDC) tool that originated from RedHat. It leverages Apache Kafka and Kafka Connect to enable real-time data replication from databases. Debezium was partly inspired by Martin Kleppmann’s "Turning the Database Inside Out" concept, which emphasized the power of the CDC for modern data pipelines.
Source: estuary.dev
Best message queue for cloud-native apps
If you take the time to sort out the history of message queues, you will find a very interesting phenomenon. Most of the currently popular message queues were born around 2010. For example, Apache Kafka was born at LinkedIn in 2010, Derek Collison developed Nats in 2010, and Apache Pulsar was born at Yahoo in 2012. What is the reason for this?
Source: docs.vanus.ai
Are Free, Open-Source Message Queues Right For You?
Apache Kafka is a highly scalable and robust messaging queue system designed by LinkedIn and donated to the Apache Software Foundation. It's ideal for real-time data streaming and processing, providing high throughput for publishing and subscribing to records or messages. Kafka is typically used in scenarios that require real-time analytics and monitoring, IoT applications,...
Source: blog.iron.io
10 Best Open Source ETL Tools for Data Integration
It is difficult to anticipate the exact demand for open-source tools in 2023 because it depends on various factors and emerging trends. However, open-source solutions such as Kubernetes for container orchestration, TensorFlow for machine learning, Apache Kafka for real-time data streaming, and Prometheus for monitoring and observability are expected to grow in prominence in...
Source: testsigma.com
11 Best FREE Open-Source ETL Tools in 2024
Apache Kafka is an Open-Source Data Streaming Tool written in Scala and Java. It publishes and subscribes to a stream of records in a fault-tolerant manner and provides a unified, high-throughput, and low-latency platform to manage data.
Source: hevodata.com

Social recommendations and mentions

Based on our record, Apache Kafka seems to be more popular. It has been mentiond 143 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Apache Kafka mentions (143)

View more

What are some alternatives?

When comparing LiveAgent and Apache Kafka, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

RabbitMQ - RabbitMQ is an open source message broker software.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

StatCounter - StatCounter is a simple but powerful real-time web analytics service that helps you track, analyse and understand your visitors so you can make good decisions to become more successful online.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Apache ActiveMQ - Apache ActiveMQ is an open source messaging and integration patterns server.

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