Software Alternatives, Accelerators & Startups

Zendesk VS Apache Cassandra

Compare Zendesk VS Apache Cassandra and see what are their differences

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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Apache Cassandra logo Apache Cassandra

The Apache Cassandra database is the right choice when you need scalability and high availability without compromising performance.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Apache Cassandra Landing page
    Landing page //
    2022-04-17

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Apache Cassandra features and specs

  • Scalability
    Apache Cassandra is designed for linear scalability and can handle large volumes of data across many commodity servers without a single point of failure.
  • High Availability
    Cassandra ensures high availability by replicating data across multiple nodes. Even if some nodes fail, the system remains operational.
  • Performance
    It provides fast writes and reads by using a peer-to-peer architecture, making it highly suitable for applications requiring quick data access.
  • Flexible Data Model
    Cassandra supports a flexible schema, allowing users to add new columns to a table at any time, making it adaptable for various use cases.
  • Geographical Distribution
    Data can be distributed across multiple data centers, ensuring low-latency access for geographically distributed users.
  • No Single Point of Failure
    Its decentralized nature ensures there is no single point of failure, which enhances resilience and fault-tolerance.

Possible disadvantages of Apache Cassandra

  • Complexity
    Managing and configuring Cassandra can be complex, requiring specialized knowledge and skills for optimal performance.
  • Eventual Consistency
    Cassandra follows an eventual consistency model, meaning that there might be a delay before all nodes have the latest data, which may not be suitable for all use cases.
  • Write-heavy Operations
    Although Cassandra handles writes efficiently, write-heavy workloads can lead to compaction issues and increased read latency.
  • Limited Query Capabilities
    Cassandra's query capabilities are relatively limited compared to traditional RDBMS, lacking support for complex joins and aggregations.
  • Maintenance Overhead
    Regular maintenance tasks such as node repair and compaction are necessary to ensure optimal performance, adding to the administrative overhead.
  • Tooling and Ecosystem
    While the ecosystem for Cassandra is growing, it is still not as extensive or mature as those for some other database technologies.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of Apache Cassandra

Overall verdict

  • Apache Cassandra is an excellent choice if you require a database system that can efficiently manage large-scale data while ensuring high availability and reliability. It is particularly well-suited for use cases that demand a robust, distributed, and scalable database solution.

Why this product is good

  • Apache Cassandra is a highly scalable and distributed NoSQL database management system designed to handle large amounts of data across multiple commodity servers without a single point of failure. It offers robust support for replicating data across multiple data centers, thereby enhancing fault tolerance and availability. Its masterless architecture and linear scalability make it suitable for high throughput online transactional applications.

Recommended for

  • Applications that require high availability and fault tolerance
  • Systems with large volumes of write-heavy workloads
  • Organizations that need multi-data center replication
  • Businesses seeking a scalable solution for distributed databases
  • Use cases needing real-time data processing with low latency

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Apache Cassandra videos

Course Intro | DS101: Introduction to Apache Cassandra™

More videos:

  • Review - Introduction to Apache Cassandra™

Category Popularity

0-100% (relative to Zendesk and Apache Cassandra)
Customer Support
100 100%
0% 0
Databases
0 0%
100% 100
Help Desk
100 100%
0% 0
NoSQL Databases
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Apache Cassandra

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Apache Cassandra Reviews

16 Top Big Data Analytics Tools You Should Know About
Application Areas: If you want to work with SQL-like data types on a No-SQL database, Cassandra is a good choice. It is a popular pick in the IoT, fraud detection applications, recommendation engines, product catalogs and playlists, and messaging applications, providing fast real-time insights.
9 Best MongoDB alternatives in 2019
The Apache Cassandra is an ideal choice for you if you want scalability and high availability without affecting its performance. This MongoDB alternative tool offers support for replicating across multiple datacenters.
Source: www.guru99.com

Social recommendations and mentions

Based on our record, Apache Cassandra should be more popular than Zendesk. It has been mentiond 44 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Apache Cassandra mentions (44)

  • Why You Shouldn’t Invest In Vector Databases?
    In fact, even in the absence of these commercial databases, users can effortlessly install PostgreSQL and leverage its built-in pgvector functionality for vector search. PostgreSQL stands as the benchmark in the realm of open-source databases, offering comprehensive support across various domains of database management. It excels in transaction processing (e.g., CockroachDB), online analytics (e.g., DuckDB),... - Source: dev.to / about 2 months ago
  • Data integrity in Ably Pub/Sub
    All messages are persisted durably for two minutes, but Pub/Sub channels can be configured to persist messages for longer periods of time using the persisted messages feature. Persisted messages are additionally written to Cassandra. Multiple copies of the message are stored in a quorum of globally-distributed Cassandra nodes. - Source: dev.to / 7 months ago
  • Which Database is Perfect for You? A Comprehensive Guide to MySQL, PostgreSQL, NoSQL, and More
    Cassandra is a highly scalable, distributed NoSQL database designed to handle large amounts of data across many commodity servers without a single point of failure. - Source: dev.to / 12 months ago
  • Consistent Hashing: An Overview and Implementation in Golang
    Distributed storage Distributed storage systems like Cassandra, DynamoDB, and Voldemort also use consistent hashing. In these systems, data is partitioned across many servers. Consistent hashing is used to map data to the servers that store the data. When new servers are added or removed, consistent hashing minimizes the amount of data that needs to be remapped to different servers. - Source: dev.to / about 1 year ago
  • Understanding SQL vs. NoSQL Databases: A Beginner's Guide
    On the other hand, NoSQL databases are non-relational databases. They store data in flexible, JSON-like documents, key-value pairs, or wide-column stores. Examples include MongoDB, Couchbase, and Cassandra. - Source: dev.to / about 1 year ago
View more

What are some alternatives?

When comparing Zendesk and Apache Cassandra, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Redis - Redis is an open source in-memory data structure project implementing a distributed, in-memory key-value database with optional durability.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

MongoDB - MongoDB (from "humongous") is a scalable, high-performance NoSQL database.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ArangoDB - A distributed open-source database with a flexible data model for documents, graphs, and key-values.