Software Alternatives, Accelerators & Startups

Zendesk VS ActiveBatch

Compare Zendesk VS ActiveBatch and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

ActiveBatch logo ActiveBatch

Orchestrate the entire tech stack with ActiveBatch Workload Automation & Job Scheduling. Build and manage workflows from one place.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • ActiveBatch Landing page
    Landing page //
    2020-12-04

Orchestrate your entire tech stack with ActiveBatch Workload Automation and Enterprise Job Scheduling. Build and centralize end-to-end workflows under a single pane of glass. Seamlessly manage systems, applications, and services across your organization. Eliminate manual workflows with ActiveBatch so you can focus on higher value activities that drive your company forward.

Limitless Endpoints: Use native integrations and our low-code REST API adapter to connect to any server, any application, any service.

Proactive Support Model: 24/7- US-based support and predictive diagnostics.

Low Code Drag-and-Drop GUI: Easily build reliable, customizable, end-to-end processes.

ActiveBatch

$ Details
paid Free Trial
Platforms
Cross Platform
Release Date
2000 January

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

ActiveBatch features and specs

  • Comprehensive Automation Capabilities
    ActiveBatch offers a wide range of automation capabilities, allowing users to manage complex workflows across various systems and applications effectively.
  • Integration with Multiple Platforms
    ActiveBatch supports integration with numerous third-party applications, cloud services, and databases, facilitating seamless workflow automation across diverse environments.
  • User-Friendly Interface
    The platform provides an intuitive drag-and-drop interface that simplifies the creation and management of workflows, making it accessible for users without extensive technical knowledge.
  • Scalability
    ActiveBatch is designed to scale and accommodate growing business needs, providing robust performance for both small and large operations.
  • Extensive Library of Pre-Built Templates
    The solution comes with a wide range of pre-built job steps and templates, helping users accelerate deployment and reduce the complexity of workflow automation setup.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

ActiveBatch videos

Redefine Your IT Automation Strategy with ActiveBatch

More videos:

  • Review - Demand More From Your IT Automation
  • Demo - ActiveBatch Self-Service Portal for Business Users

Category Popularity

0-100% (relative to Zendesk and ActiveBatch)
Customer Support
100 100%
0% 0
Workflow Automation
0 0%
100% 100
Help Desk
100 100%
0% 0
IT Automation
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and ActiveBatch

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

ActiveBatch Reviews

6 Best Power Automate Alternatives & Competitors in 2024
ActiveBatch is an all-in-one solution that gives organizations the power to centrally manage workload automation and job scheduling. By seamlessly bringing together different tools and applications, ActiveBatch offers a unified platform that gets rid of bottlenecks and failures while improving IT service levels.
Top 10 Control-M Alternatives in ’23
ActiveBatch is a versatile workload automation tool that can optimize and simplify manual and redundant tasks, enabling business process automation. ActiveBatch offers an intuitive drag-and-drop interface and a wide range of functionalities on a single platform for a centralized workload automation.
9 Control-M Alternatives & Competitors In 2023
ActiveBatch offers a feature-rich workload automation tool. It’s a robust platform that provides security, auditing, and compliance as well as high availability of non-cluster failover. ActiveBatch’s Mobile Ops app makes it easy for field agents to stay connected with their workflows and processes while on the go.
The Top 5 BMC Control-M API Alternatives
ActiveBatch offers many features, including job scheduling, event-based triggers, file transfers, workload balancing, dependency tracking, notification and reporting capabilities, and support for various technologies and platforms. The software also includes a drag-and-drop visual interface and a pre-built library of job steps and templates, making it easier for users to...
Source: www.redwood.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

ActiveBatch mentions (0)

We have not tracked any mentions of ActiveBatch yet. Tracking of ActiveBatch recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and ActiveBatch, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Stonebranch - Stonebranch builds IT orchestration and automation solutions that transform business IT environments from simple IT task automation into sophisticated, real-time business service automation.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Control-M - Control‑M simplifies and automates diverse batch application workloads while reducing failure rates, improving SLAs, and accelerating application deployment.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

JAMS Scheduler - Enterprise workload automation software supporting processes on Windows, Linux, UNIX, iSeries, SAP, Oracle, SQL, ERPs and more.