Software Alternatives, Accelerators & Startups

WPMU DEV VS Zendesk

Compare WPMU DEV VS Zendesk and see what are their differences

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WPMU DEV logo WPMU DEV

WPMU offers WordPress Plugins, WordPress Themes, WordPress Multisite and BuddyPress Plugins and Themes.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • WPMU DEV Landing page
    Landing page //
    2023-09-29
  • Zendesk Landing page
    Landing page //
    2024-05-06

WPMU DEV features and specs

  • Comprehensive Plugin Suite
    WPMU DEV provides a wide range of premium plugins that cover various aspects of website management, including SEO, security, performance optimization, and more. This can save users from having to purchase multiple separate plugins.
  • 24/7 Support
    Users have access to around-the-clock support from WordPress experts, which is extremely helpful for resolving issues quickly and effectively.
  • Managed Hosting
    WPMU DEV offers high-quality managed WordPress hosting that includes features like automated backups, security, and performance enhancements.
  • Ease of Use
    The platform is designed to be user-friendly, making it accessible to both beginners and experienced users. The dashboard is intuitive, and it simplifies the process of managing multiple WordPress sites.
  • Automatic Updates
    Plugins provided by WPMU DEV are regularly updated automatically, ensuring that users always have the latest features and security patches.

Possible disadvantages of WPMU DEV

  • Cost
    The subscription fee can be relatively high compared to purchasing individual plugins elsewhere, which might be a concern for smaller businesses or individual site owners.
  • Overwhelming for Beginners
    The comprehensive nature of the platform can be overwhelming for beginners who may not need all the features provided. This could make the onboarding process longer and more complicated.
  • Limited Customization
    While the plugins and hosting solutions are robust, they may not be as customizable as some developers might like. Advanced users who require specific custom features might find the options limiting.
  • Dependency on Service
    Relying heavily on WPMU DEV means that if the service encounters issues or you decide to switch, migrating all your sites and dependencies can be challenging.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of WPMU DEV

Overall verdict

  • WPMU DEV is a good choice for WordPress users who require a powerful all-in-one solution for their website management needs. Whether you are a developer, freelancer, or agency managing multiple sites, WPMU DEV provides robust functionality and excellent customer support.

Why this product is good

  • WPMU DEV is highly regarded for its comprehensive suite of WordPress tools, offering everything from hosting and site management to a variety of plugins. Users appreciate the reliable support, ease of use, and performance-enhancing features that help improve site speed and security. The platform is especially suited to those managing multiple WordPress sites, thanks to its streamlined dashboard and automated updates.

Recommended for

  • Web developers looking for a comprehensive suite of WordPress tools.
  • Agencies or freelancers managing multiple WordPress sites.
  • WordPress users seeking enhanced site performance and security features.
  • Individuals who value professional and responsive customer support.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

WPMU DEV videos

WPMU Dev, Reviews and Having your Views Challenged

More videos:

  • Review - SmartCrawl SEO Tool 2019 Review - Wordpress Plugin Walkthrough and Review WPMU Dev
  • Review - WPMU DEV Is Your All-In-One WordPress Platform

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to WPMU DEV and Zendesk)
Ad Servers
100 100%
0% 0
Customer Support
0 0%
100% 100
Ad Serving
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare WPMU DEV and Zendesk

WPMU DEV Reviews

We have no reviews of WPMU DEV yet.
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Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Zendesk might be a bit more popular than WPMU DEV. We know about 7 links to it since March 2021 and only 7 links to WPMU DEV. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

WPMU DEV mentions (7)

  • Cost effective SSO options for central management of users and 70+ sites
    Highly recommend https://wpmudev.com/. Source: almost 2 years ago
  • New multilanguage web
    WPMUDEV is a plugin developer and hosting provider, you're probably thinking of WPML. Source: over 2 years ago
  • [Hiring Latin America] Support Superhero - PHP | CSS | MySQL | HTML | WordPress
    Stop dreaming about tomorrow; start making a difference today. Join our team at WPMU DEV and be the hero you’ve always known yourself to be! Source: almost 3 years ago
  • How Do Guys show Your work to potential clients?
    A great resource for hosting multisites is WPMUDev since they support it on all their hosting tiers and comes with a wildcard SSL cert for HTTPS on all your sites. If you haven't set up a multisite before, I highly recommend going with WPMUDev since their support team will literally just do all the work of setting it up for you if needed. Source: over 3 years ago
  • User uploaded content
    I use Forminator by WPMU DEV. Its free plan allows us to add "upload file" block. But, yeah, it's still vulnerable in case someone upload malicious file via it. Forminator can be combined with Akismet & Captcha (to block spam bot), and WPMU DEV also has security plugin named Defender. And lots of good hosting includes ImunivyAV/360 into FTP. Source: over 3 years ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing WPMU DEV and Zendesk, you can also consider the following products

MAMP - MAMP is the abbreviation for Macintosh, Apache, MySQL, and PHP. It is a reliable application with its four components that allows you to access the local PHP server as well as the database server (SQL).

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

.NET - .NET is a free, cross-platform, open source developer platform for building many different types of applications.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Firefox Developer Edition - Built for those who build the Web. The only browser made for developers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!