Web.com Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Web.com mentions (46)

• New site redirect

  Hi all, I'm building a new site via Google Sites to replace my pre-existing web.com site. I would like the URL to remain the same. What do I need to do to redirect to the new Google Site once finished? Thanks in advance! Source: 7 months ago

• Just bought a domain name, how do I connect it to my html code?

  I'm not sure how to connect the html code to the domain name? I don't see an interface from web.com (purchasing site) other than their expensive website building packages. I don't want to pay that amount for developing the website as the point is to code the entire thing by hand. Source: 9 months ago

• Worst revival to make with?

  Web (yes I'm not kidding its web.com). Source: 11 months ago

• Google Domains is going away, now owned by SquareSpace. Well that sucks.

  A good analogy is to look at Network Solutions. It's a horrible company that is owned by web.com. Web.com only cares about sales and marketing. The registrar aspects just a path to cross-sell you on bullshit services. Source: 12 months ago

• Google domains closing, selling all assets and domains to Squarespace!

  This sucks. What I liked about Google Domains is that price remained the same year after year. Most registers are owned by a couple companies (web.com or something?) and every renewal it is some jacked up artificial price. $12 for the first year and somehow it is $36+ for the next? All the registers should be price regulated. Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago