Wayfair Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Wayfair mentions (20)

• Could Wayfair, IEP, and RCV be Engaged in a Corporate Takeover War for BBBY and/or Baby Behind the Scenes?

  Earlier this year, WarrensReport released an artile regarding Wayfair as a potential buyer of BBBY in its entirety as a solution to Wayfair lacking a physical store network. As I mentioned before, I didn't know that Wayfair existed beyond its main website but, in addition to wayfair.com, it also encompasses:. Source: 11 months ago

• Misko Hevery (Qwik & Angular creator) talks about speeding up React apps with Qwik React

  Most large websites are in the red zone of core web vitals (gap.com, wayfair.com, target.com, nike.com). Source: 12 months ago

• What are possible next steps with an order fiasco at Wayfair?

  My family saw a big sale on wayfair.com on Memorial Day and ordered 6 dining room chairs at what looked to be a very good price. The estimated delivery date was for that week, so we were excited to finally outfit our dining room with nice chairs. However, the order showed as being "On Hold". Source: 12 months ago

• Rug suggestions?

  You can get a 9x12 are rug for around $250 on rugs.com, wayfair.com, and overstock.com. I don't think I've ever found a rug that size for less than $200 that wasn't just a piece of paper. Try filtering by your budget/size to see what you can find. Source: about 1 year ago

• How long to refinish a basement?

  Hey there! What will the ceiling be finished with? I had mine done with the Embassy Ceilings here in Canada. It looks great. I believe their product is available on wayfair.com in the US and pretty much everywhere in Canada. Source: over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago