Software Alternatives, Accelerators & Startups

Wayfair VS LiveAgent

Compare Wayfair VS LiveAgent and see what are their differences

Wayfair logo Wayfair

Wayfair offers a zillion things home – the largest selection of home furnishings and décor...

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Wayfair Landing page
    Landing page //
    2023-10-18
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Wayfair

Pricing URL
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$ Details
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Platforms
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Release Date
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Wayfair features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Wayfair videos

Wayfair Review | SHIPPING ...What they don't tell you !!!

More videos:

  • Review - VERIFY: Is Wayfair involved in human trafficking?
  • Review - Thinking about shopping from WAYFAIR???

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Wayfair and LiveAgent)
Online Marketplace
100 100%
0% 0
Customer Support
0 0%
100% 100
Shopping
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Wayfair and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Wayfair and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Wayfair and LiveAgent

Wayfair Reviews

The 5 Best Online Interior Design Services of 2020
Wayfair offers three different packages that support projects from quick, room refreshes to total redesigns. The Consultation package (about $29) includes assistance for choosing up to two items from the site alongside other interiors recommendations. The Lite package (around $79) is ideal for those looking for a room refresh and comes with a dedicated interior designer, a...

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Social recommendations and mentions

Based on our record, Wayfair seems to be more popular. It has been mentiond 20 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Wayfair mentions (20)

  • Could Wayfair, IEP, and RCV be Engaged in a Corporate Takeover War for BBBY and/or Baby Behind the Scenes?
    Earlier this year, WarrensReport released an artile regarding Wayfair as a potential buyer of BBBY in its entirety as a solution to Wayfair lacking a physical store network. As I mentioned before, I didn't know that Wayfair existed beyond its main website but, in addition to wayfair.com, it also encompasses:. Source: 11 months ago
  • Misko Hevery (Qwik & Angular creator) talks about speeding up React apps with Qwik React
    Most large websites are in the red zone of core web vitals (gap.com, wayfair.com, target.com, nike.com). Source: 11 months ago
  • What are possible next steps with an order fiasco at Wayfair?
    My family saw a big sale on wayfair.com on Memorial Day and ordered 6 dining room chairs at what looked to be a very good price. The estimated delivery date was for that week, so we were excited to finally outfit our dining room with nice chairs. However, the order showed as being "On Hold". Source: 11 months ago
  • Rug suggestions?
    You can get a 9x12 are rug for around $250 on rugs.com, wayfair.com, and overstock.com. I don't think I've ever found a rug that size for less than $200 that wasn't just a piece of paper. Try filtering by your budget/size to see what you can find. Source: 12 months ago
  • How long to refinish a basement?
    Hey there! What will the ceiling be finished with? I had mine done with the Embassy Ceilings here in Canada. It looks great. I believe their product is available on wayfair.com in the US and pretty much everywhere in Canada. Source: over 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Wayfair and LiveAgent, you can also consider the following products

1stdibs - Antique and Modern Furniture, Jewelry, Fashion & Art

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Chairish - Shop Chairish, the design insider's source for the very best in vintage and contemporary furniture, decor and art.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Poshmark - Poshmark is the #1 place to buy and sell fashion. Shop millions of closets–and sell yours too!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.