Software Alternatives, Accelerators & Startups

Verloop VS DoubleTick.io

Compare Verloop VS DoubleTick.io and see what are their differences

Verloop logo Verloop

Verloop is a multi-channel customer support and engagement automation chat system.

DoubleTick.io logo DoubleTick.io

DoubleTick is a phone-based WhatsApp API for B2C & B2B sales. Do unlimited Bulk Whatsapp messaging, chatbots, end-to-end order booking, and more.
  • Verloop Landing page
    Landing page //
    2023-09-27
Not present

Verloop

Website
verloop.io
Pricing URL
-
Platforms
-
Release Date
2016 January
Startup details
Country
India
State
Karnataka
City
Bengaluru
Founder(s)
Gaurav Singh
Employees
50 - 99

Verloop features and specs

  • AI-Powered Automation
    Verloop uses advanced AI to automate customer support, reducing human effort and accelerating response times.
  • Multi-Channel Support
    The platform supports various communication channels such as website chat, email, and social media, ensuring comprehensive coverage and customer reach.
  • Customizability
    It offers extensive customization options for chatbots, allowing businesses to tailor the experience to their specific needs and brand identity.
  • Analytics and Reporting
    Verloop provides in-depth analytics and reporting features that help businesses understand customer interactions and optimize performance.
  • Seamless Integrations
    The platform integrates easily with other essential tools and systems like CRM and e-commerce platforms, ensuring a streamlined workflow.

Possible disadvantages of Verloop

  • Pricing
    Verloop can be relatively expensive compared to other customer support automation solutions, potentially making it less accessible for small businesses.
  • Learning Curve
    The platform may have a steep learning curve for new users, requiring time and training to leverage its full capabilities.
  • Limited Offline Support
    While Verloop excels in online interactions, its support options for offline engagements are limited, which could be a drawback for some businesses.
  • Dependency on Internet
    Since it is a cloud-based solution, Verloop requires a stable internet connection to function effectively, which could be a limitation in areas with poor connectivity.
  • Occasional Bot Misunderstandings
    Despite its advanced AI, there can be instances where the chatbot might misinterpret user queries, leading to potential customer frustration.

DoubleTick.io features and specs

  • Team Inbox
    Define roles and permission, automatically assign chats, and track your agentโ€™s response time and quality for better communications.
  • WhatsApp Chatbot
    customer service a boost with our no-code AI-powered advanced WhatsApp chatbot that can manage 1000s of customer queries at once. Automatically Trigger order and booking confirmations, delivery updates, back-in-stock alerts, manage returns, send cart abandonment notifications, subscription reminders, and more on WhatsApp.
  • Smart Automation
    Schedule broadcasts, automate customersโ€™ queries via AI-powered chatbot, and send timely notifications such as anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers- all via WhatsApp. Automate your business operation and customer communication journey by seamlessly integrating DoubleTick with your favourite business tools such as Shopify, Zoho, Zapier, Tally, Pabbly and much more.
  • Verified Green Tick Badge
    Secure a virtual stamp of authenticity, by getting a Verified Green Tick badge on your WhatsApp account and leave a lasting impression on your audience. A โ€˜Verified Businessโ€™ would show your customers that they can trust your business on WhatsApp, giving them peace of mind and a sense of security while interacting with you.
  • WhatsApp Chat Flows
    WhatsApp Flows enables businesses to create personalized customer journeys on WhatsApp, facilitating tasks like appointment scheduling or lead capture directly within the app. This streamlines operations, enhances user experience, and offers quick customization flexibility, all on the familiar WhatsApp platform.

Analysis of Verloop

Overall verdict

  • Overall, Verloop.io is considered a strong solution for companies looking to automate and improve their customer service operations. Its combination of AI technology and user-friendly interface makes it a popular choice among businesses seeking to streamline customer interactions.

Why this product is good

  • Verloop.io is an AI-powered customer support automation platform that helps businesses manage customer interactions efficiently. The platform offers features like live chat, intelligent chatbots, and a comprehensive analytics dashboard, which can enhance customer service operations. Its ability to support multiple languages and integration capabilities with various CRM systems make it a versatile choice for organizations aiming to improve their customer support processes.

Recommended for

    Verloop.io is recommended for small to large businesses across various industries that experience high volumes of customer inquiries and are looking to automate their support processes. It's especially beneficial for ecommerce platforms, telecommunications companies, and any organization needing 24/7 customer support capabilities.

Verloop videos

Getting started with Verloop in 2 minutes

DoubleTick.io videos

DoubleTick Overview | Unlock the Full Potential of WhatsApp for Your Business with DoubleTick

Category Popularity

0-100% (relative to Verloop and DoubleTick.io)
Customer Support
79 79%
21% 21
WhatsApp Marketing
0 0%
100% 100
CRM
100 100%
0% 0
Live Chat
100 100%
0% 0

Questions and Answers

As answered by people managing Verloop and DoubleTick.io.

What makes your product unique?

DoubleTick.io's answer:

DoubleTick.io is a conversational CRM enabling use cases like conversational commerce, conversational sales, conversational automation, and conversational marketing specifically on WhatsApp. Some features that set us apart are - Native iOS and Android mobile app that looks and feels like WhatsApp, Multi-number inbox (Multi WABA), Complex Chatbots, Team Hierarchy, CRM Lead Stages for chats, a Simple Broadcasting Interface, and easy retargeting.

Why should a person choose your product over its competitors?

DoubleTick.io's answer:

Apart from DoubleTick's unique features, our user experience and our superior customer service stand out as reasons why our customers should choose us over the competition. Our high customer satisfaction is reflected in our 4.6 Play Store rating, the highest among WhatsApp Business API companies.

How would you describe your primary audience?

DoubleTick.io's answer:

Our primary audience includes businessess in Jewellery, Real Estate, E-commerce, Automobile Showrooms, Educational Institutations, Coaches, Consultants, Travel Agencies, Financial Managers, Salons and Spas, and any other service or product businesss categories who are looking to leverage WhatsApp for business growth.

What's the story behind your product?

DoubleTick.io's answer:

DoubleTick.io was founded by Deepak Bhagchandani in 2021, born from a recognition of the growing use of WhatsApp by businesses for customer communication and commerce. He noticed that while many businesses relied heavily on WhatsApp, they lacked tailored solutions that fully utilized its potential. Thus, QuickSell, and later DoubleTick, were developed to provide robust mobile technology solutions that transform how businesses engage, retain, and monetize their customer base using WhatsApp.

Which are the primary technologies used for building your product?

DoubleTick.io's answer:

Node, Postgres, React, Mongo, Kotlin, Swift

Who are some of the biggest customers of your product?

DoubleTick.io's answer:

Malabar Jewellers, Ferns and Petals, Raheja Developers, RS Brothers, Hamleys, and many more

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Verloop and DoubleTick.io

Verloop Reviews

10 Best Interakt Alternatives & Competitors in 2024 (Affordable & Best)
Navigating the vibrant world of conversational AI, Verloop unveils a potent platform, fine-tuned for businesses seeking to harness the power of the WhatsApp Business API. Through its suite, Verloop is primed to bridge the chasm between enterprises and their consumers. From mass automated messaging and eagle-eyed real-time tracking to seamlessly blending with major CRM and...
Source: doubletick.io
10 Best WATI Alternatives & Competitors in 2024 (Affordable & Best)
Verloop is a conversational AI platform that empowers businesses to connect and engage with their customers using WhatsApp Business API. It offers automated bulk messaging, real-time monitoring, and seamless integration with popular CRM and e-commerce platforms. With a focus on improving customer engagement and support, Verloop enables businesses to leverage the power of...
Source: doubletick.io
10 Best AiSensy Alternatives & Competitors in 2024 (Affordable & Best)
Stepping into the arena of conversational AI, Verloop presents a robust platform tailored to offer businesses the leverage of WhatsApp Business API, enabling them to forge closer ties with their clientele. Verloop's suite of offerings encompasses automated mass messaging, vigilant real-time tracking, and frictionless amalgamation with leading CRM and e-commerce...
Source: doubletick.io

DoubleTick.io Reviews

10 Best Twilio Alternatives & Competitors in 2024 (Affordable & Best)
DoubleTick is a mobile-first WhatsApp marketing and CRM solution designed to empower your sales team to sell more in less time. The tool comes with premium WhatsApp API features such as cloud-based shared team inbox, unlimited broadcast and AI-powered no-code WhatsApp chatbot, commerce Bot and much more. An all-in-one solution, DoubleTick has everything that you've been...
Source: doubletick.io
10 Best Interakt Alternatives & Competitors in 2024 (Affordable & Best)
DoubleTick is a mobile-friendly WhatsApp Business API on mobile designed to empower your business team to sell more in less time. The tool comes with premium WhatsApp API features such as cloud-based shared team inbox, unlimited broadcast and bulk WhatsApp messaging, dynamic catalogues sharing, chatbot, commerce Bot and much more. An all-in-one solution, DoubleTick has...
Source: doubletick.io
10 Best WATI Alternatives & Competitors in 2024 (Affordable & Best)
DoubleTick is a mobile-friendly WhatsApp Business API on mobile designed to empower your business team to sell more in less time. The tool comes with premium WhatsApp API features such as cloud-based shared team inbox, unlimited broadcast and bulk WhatsApp messaging, dynamic catalogues sharing, chatbot, commerce Bot and much more. An all-in-one solution, DoubleTick has...
Source: doubletick.io

What are some alternatives?

When comparing Verloop and DoubleTick.io, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ChatMitra - ChatMitra is the affordable WhatsApp Marketing Platform based on official WhatsApp Business APIs. Broadcast whatsApp Templates,solve for support.

Drift - A messaging app that helps you grow your business.

Twilio - Brings voice and messaging to your web and mobile applications.

Tars - TARS enables users to create chatbots that replaces regular old webforms.

AiSensy - Whatsapp Chatbot, CRM & Marketing