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UserTesting.com VS SessionStack

Compare UserTesting.com VS SessionStack and see what are their differences

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UserTesting.com logo UserTesting.com

Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

SessionStack logo SessionStack

Record and replay web app issues. See them the way they happened to end users.
  • UserTesting.com Landing page
    Landing page //
    2023-09-27

UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands.

  • SessionStack Landing page
    Landing page //
    2022-01-20

UserTesting.com

Website
usertesting.com
Pricing URL
Official UserTesting.com Pricing
$ Details
Free Trial
Release Date
2007 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Darrell Benatar
Employees
500 - 999
Edit details

SessionStack

Website
sessionstack.com
Pricing URL
Official SessionStack Pricing
$ Details
-
Release Date
-
Startup details
Country
Bulgaria
City
Sofia
Employees
1 - 9
Edit details

UserTesting.com features and specs

  • Ease of Use
    The platform is user-friendly and easy to navigate, making it simple for users to set up tests and analyze results.
  • Quality of Feedback
    Provides high-quality, detailed feedback from real users, which can be instrumental in improving user experience.
  • Quick Turnaround Time
    Enables rapid collection of feedback, often providing results within hours, which is ideal for iterative testing and fast-paced development cycles.
  • Diverse Participant Pool
    Offers access to a broad and diverse range of participants, ensuring that feedback is representative of different demographics and user types.
  • Comprehensive Analytics
    Includes robust analytics tools that help users make sense of the data collected and draw actionable insights.
  • Customizable Tests
    Allows for the creation of highly customizable tests to fit specific research needs and objectives.
  • Video Feedback
    Participants provide video recordings of their sessions, offering visual and contextual insights into user interactions.

Possible disadvantages of UserTesting.com

  • Cost
    The platform can be expensive, making it less accessible for smaller businesses or startups with limited budgets.
  • Participant Dropout
    There can be instances of participants dropping out of tests, which may require rescheduling and cause delays.
  • Limited Session Duration
    Testing sessions are often limited in duration, which might not be sufficient for more comprehensive or complex tests.
  • Dependency on External Participants
    The quality and reliability of the feedback are dependent on the external participant pool, which can sometimes be inconsistent.
  • Learning Curve
    While the platform is generally user-friendly, there can still be a learning curve for users unfamiliar with UX research methodologies.

SessionStack features and specs

  • User Behavior Insights
    SessionStack provides detailed session replays that help understand user behavior and identify issues faced by users in real-time.
  • Error Diagnostics
    The tool captures technical details such as JavaScript errors, failed network requests, and performance metrics, aiding in quick diagnostics and issue resolution.
  • Easy Integration
    SessionStack integrates seamlessly with various frameworks and platforms, making it easy to embed and start capturing sessions without extensive setup.
  • Improved Customer Support
    By enabling support teams to view exact user sessions, it helps in providing accurate and efficient solutions to customer issues.
  • Collaborative Features
    The platform allows team collaboration by sharing session links, adding annotations, and commenting directly on replays, enhancing communication between team members.

Possible disadvantages of SessionStack

  • Privacy Concerns
    Capturing user sessions can raise privacy issues, particularly regarding the handling of sensitive user data, which requires stringent compliance with data protection regulations.
  • Performance Overhead
    Integrating SessionStack may introduce some performance overhead, potentially affecting page load times or the responsiveness of the application.
  • Pricing
    For smaller businesses or startups, the cost of SessionStack can be a significant investment, and the pricing might be on the higher side compared to alternative solutions.
  • Complexity in Setup
    Although SessionStack aims for easy integration, some users may find initial setup and configuration complex, particularly when dealing with advanced features.
  • Data Storage and Security
    Storing user session data securely requires robust security measures, and any breaches could have serious implications, making data storage and security a critical consideration.

Analysis of UserTesting.com

Overall verdict

  • UserTesting.com is generally considered a good tool for businesses looking to conduct user research and usability testing. Its platform is user-friendly and it provides high-quality, actionable insights. However, its suitability may vary depending on the specific requirements of a project, such as budget constraints and target audience.

Why this product is good

  • UserTesting.com is a popular platform for gaining insights into user experience by allowing businesses to watch real users interact with their products or websites. It offers valuable video-based feedback from a diverse group of testers, which can help identify pain points, improve usability, and enhance customer satisfaction.

Recommended for

  • Product managers seeking to understand user interactions
  • UI/UX designers needing feedback on design elements
  • Marketing teams aiming to improve customer engagement
  • Businesses of various sizes looking to enhance their digital platforms

Analysis of SessionStack

Overall verdict

  • Overall, SessionStack is a reliable tool for developers and product teams who are looking to improve the usability and performance of their web applications. Its comprehensive set of features and ease of use make it a strong contender in the session replay and monitoring space.

Why this product is good

  • SessionStack is considered good because it offers a robust set of features for monitoring web application performance and user interactions. It provides real-time and historical insights into user sessions, which can help developers identify, reproduce, and fix issues efficiently. The tool seamlessly integrates with various frameworks and supports multiple platforms, making it versatile. Additionally, it offers features like session replay, error tracking, and performance monitoring, which are valuable for enhancing user experience and debugging applications.

Recommended for

    SessionStack is recommended for web developers, product managers, UX designers, and support teams who need detailed insights into user behavior and application performance. It is particularly useful for teams that prioritize user experience and need to quickly diagnose and resolve frontend issues.

UserTesting.com videos

+ Add

Testing out UserTesting.com (LEGIT SIDE HUSTLE?!?)

SessionStack videos

+ Add

Get notified about critical errors, review and replay them with SessionStack

More videos:

  • Review - Replaying an application crash with SessionStack

Category Popularity

0-100% (relative to UserTesting.com and SessionStack)

UserTesting.com

SessionStack

User Experience
82 82%
User Experience
18% 18
Usability
100 100%
Usability
0% 0
Web Analytics
0 0%
Web Analytics
100% 100
Usability Testing
100 100%
Usability Testing
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare UserTesting.com and SessionStack

UserTesting.com Reviews

10 Best Canny Alternatives and Competitors in 2025
The best way to understand your users is to put yourself in their shoes. With UserTesting, see what your customers see when they use your products and dive into user feedback to build products they’ll use daily. 🎯
Source: clickup.com
11 Hotjar alternatives and competitors in 2024
UserTesting is a UX research tool that allows users to gain user insights via video feedback. UX teams can use the UserTesting panel to hire testers and delegate tasks to uncover how users interact with their product.
Source: maze.co
10 Best Hotjar Alternatives & Competitors in 2023
Plus, users can not reach any visualized data on the UserTesting dashboard and this makes it rather difficult to understand what exactly is going on on a website.
Source: www.socialpros.co
Best 8 Affordable UserZoom Alternatives in 2023
A vast quantity of worthless responses is the platform’s biggest and most noticeable downside. While UserTesting has a large volunteer pool, it appears that a considerable number of them are not qualified to participate in meaningful research. Some respondents are impatient, cheat, or appear to be uninterested in the procedure, all of which detracts from the overall...
Source: blog.uxtweak.com
UserTesting vs UserZoom: Pick the right user research software in 2022
Both Usertesting and UserZoom do not have a public pricing page. Their price is available upon request and you need to register for a demo. Then a sales representative will reach out to schedule an introductory demo call with you. After the call, you are usually given an estimate and a second sales call follows. The process of acquiring and registering for a subscription...
Source: blog.uxtweak.com

SessionStack Reviews

We have no reviews of SessionStack yet.
Be the first one to post

Social recommendations and mentions

Based on our record, UserTesting.com seems to be more popular. It has been mentiond 101 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserTesting.com mentions (101)

  • Low-cost, one-off unmoderated usability testing platforms
    Lookback, Usability Hub (now called Lyssna) and Validately but have been spoiled by former employers who had the budget for usertesting.com so I'm pretty out of the loop on low-budget options. TIA! Source: almost 2 years ago
  • Interview recruiting?
    I need to recruit 5-6 parents/grandparents for a study and I'm having trouble finding a company I can use (aside from usertesting.com since they tailor to large companies and I'm doing freelance work). Every company I've come across offers recruitment for surveys, but not interviews. Source: almost 2 years ago
  • iOS User Testing App Won't Open
    Anyone else having problems with the iOS UserTesting App? Mine just opens and shows the logo, and stays there. I can see multiple tests available on usertesting.com, but can't open the app. I have a iPhone 13, updated to 17.1. Source: almost 2 years ago
  • 🚀 Improve Your Site; Get Expert Reviews On Your Creation!
    User Testing Services: Platforms like UserTesting Human Insight Platform | Improve Customer Experience (CX) allow you to get feedback from real users who provide insights on usability, design, and user experience. Source: about 2 years ago
  • Is MTurk worth it for new users? (ZERO rejections, either...)
    Try usertesting.com, it fits into your schedule better. Source: about 2 years ago
View more

SessionStack mentions (0)

We have not tracked any mentions of SessionStack yet. Tracking of SessionStack recommendations started around Mar 2021.

What are some alternatives?

When comparing UserTesting.com and SessionStack, you can also consider the following products

TestRail - TestRail provides comprehensive test case management for software testing. Organize your testing, boost productivity, get real-time insights, and track progress toward milestones. Integrates with leading issue tracking and test automation tools.

LiveSession - LiveSession helps you analyze users’ behavior, improve UX, find JS bugs, and increase conversion rates using session replays, and event-based product analytics.

User Interviews - User Interviews is a tool to recruit participants for product tests and market research.

UserTest.io - User testing made simple. High-quality, affordable user testing solutions from real users, here in the UK. Improve your usability!

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Sentry.io - From error tracking to performance monitoring, developers can see what actually matters, solve quicker, and learn continuously about their applications - from the frontend to the backend.

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