Software Alternatives, Accelerators & Startups

Maze VS UserTesting.com

Compare Maze VS UserTesting.com and see what are their differences

Maze logo Maze

Beautiful & actionable analytics for InVision prototypes

UserTesting.com logo UserTesting.com

Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!
  • Maze Landing page
    Landing page //
    2023-10-10
  • UserTesting.com Landing page
    Landing page //
    2023-09-27

UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands.

Maze

Pricing URL
-
$ Details
-
Release Date
-

UserTesting.com

$ Details
Free Trial
Release Date
2007 January
Startup details
Country
United States
State
California
Founder(s)
Darrell Benatar
Employees
500 - 999

Maze features and specs

  • Ease of Use
    Maze provides an intuitive and user-friendly interface, making it accessible to designers and researchers with varying levels of expertise.
  • Comprehensive Analytics
    The platform offers detailed analytics and actionable insights, helping users make data-driven decisions for improving their designs.
  • Fast Feedback
    Users can quickly obtain feedback from testers thanks to Maze's rapid testing capabilities, which helps accelerate the design iteration process.
  • Integration Capabilities
    Maze seamlessly integrates with tools like Figma, Sketch, and Adobe XD, allowing users to directly import their prototypes for testing.
  • Remote Usability Testing
    The platform supports remote usability testing, enabling teams to gather insights from a wider audience without geographic constraints.
  • Collaborative Features
    Maze includes collaborative features that allow team members to work together, share feedback, and streamline the design process.

Possible disadvantages of Maze

  • Pricing
    Some users may find the pricing model expensive, especially for smaller teams or individual designers.
  • Learning Curve for Advanced Features
    While the basic functions are easy to use, there may be a learning curve associated with mastering the more advanced features and analytics.
  • Limited Free Plan
    The free plan comes with limitations in terms of the number of responses and available features, which may not meet the needs of all users.
  • Internet Dependency
    Since Maze is a cloud-based tool, an uninterrupted internet connection is required, which could be a drawback in areas with unstable connectivity.
  • Customization Limitations
    Some users may find the level of customization for test questions and workflows to be limited compared to other, more advanced UX research tools.

UserTesting.com features and specs

  • Ease of Use
    The platform is user-friendly and easy to navigate, making it simple for users to set up tests and analyze results.
  • Quality of Feedback
    Provides high-quality, detailed feedback from real users, which can be instrumental in improving user experience.
  • Quick Turnaround Time
    Enables rapid collection of feedback, often providing results within hours, which is ideal for iterative testing and fast-paced development cycles.
  • Diverse Participant Pool
    Offers access to a broad and diverse range of participants, ensuring that feedback is representative of different demographics and user types.
  • Comprehensive Analytics
    Includes robust analytics tools that help users make sense of the data collected and draw actionable insights.
  • Customizable Tests
    Allows for the creation of highly customizable tests to fit specific research needs and objectives.
  • Video Feedback
    Participants provide video recordings of their sessions, offering visual and contextual insights into user interactions.

Possible disadvantages of UserTesting.com

  • Cost
    The platform can be expensive, making it less accessible for smaller businesses or startups with limited budgets.
  • Participant Dropout
    There can be instances of participants dropping out of tests, which may require rescheduling and cause delays.
  • Limited Session Duration
    Testing sessions are often limited in duration, which might not be sufficient for more comprehensive or complex tests.
  • Dependency on External Participants
    The quality and reliability of the feedback are dependent on the external participant pool, which can sometimes be inconsistent.
  • Learning Curve
    While the platform is generally user-friendly, there can still be a learning curve for users unfamiliar with UX research methodologies.

Analysis of UserTesting.com

Overall verdict

  • UserTesting.com is generally considered a good tool for businesses looking to conduct user research and usability testing. Its platform is user-friendly and it provides high-quality, actionable insights. However, its suitability may vary depending on the specific requirements of a project, such as budget constraints and target audience.

Why this product is good

  • UserTesting.com is a popular platform for gaining insights into user experience by allowing businesses to watch real users interact with their products or websites. It offers valuable video-based feedback from a diverse group of testers, which can help identify pain points, improve usability, and enhance customer satisfaction.

Recommended for

  • Product managers seeking to understand user interactions
  • UI/UX designers needing feedback on design elements
  • Marketing teams aiming to improve customer engagement
  • Businesses of various sizes looking to enhance their digital platforms

Maze videos

The Maze Runner - Movie Review

More videos:

  • Review - Circuit Maze Review - with Tom Vasel
  • Review - Magic Maze Review - with Tom Vasel

UserTesting.com videos

Testing out UserTesting.com (LEGIT SIDE HUSTLE?!?)

Category Popularity

0-100% (relative to Maze and UserTesting.com)
User Experience
26 26%
74% 74
Design Tools
100 100%
0% 0
Usability
15 15%
85% 85
Usability Testing
23 23%
77% 77

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Maze and UserTesting.com

Maze Reviews

Crowd vs Maze: A Comprehensive Comparison of User Research Platforms
Thinking of hopping on Maze and a secondary user feedback that might cost you over $150 monthly? Well, think again. With Crowd, you get all of this without breaking the bank. Merge quantitative data (like CSAT and NPS scores) with qualitative insights (user testing feedback) for a comprehensive understanding of user experience and customer sentiment.
11 Hotjar alternatives and competitors in 2024
Maze doesn’t yet offer the ability to host fully-integrated moderated tests. The current moderated research solutions include Interview Studies to help you gain insight from users faster. Maze also offers Clips, enabling you to get deeper insights into your tester’s pain points, feelings, and processes without the need for additional resources for a facilitator to be present.
Source: maze.co
Maze vs UXtweak: Which is the better tool?
👀 Looking to Switch to UXtweak but Locked into Maze subscription? If you’re currently subscribed to Maze but want to explore what UXtweak has to offer, we have a special deal for you! We will provide free access to UXtweak for the remaining duration of your Maze subscription. No need to worry about extra costs or initiating a new procurement process. Simply reach out to us...
5 Best UXtweak Alternatives
Maze is also a cloud-based software and is designed to help businesses test prototypes, marketing campaigns, user feedback, and design ideas.

UserTesting.com Reviews

10 Best Canny Alternatives and Competitors in 2025
The best way to understand your users is to put yourself in their shoes. With UserTesting, see what your customers see when they use your products and dive into user feedback to build products they’ll use daily. 🎯
Source: clickup.com
11 Hotjar alternatives and competitors in 2024
UserTesting is a UX research tool that allows users to gain user insights via video feedback. UX teams can use the UserTesting panel to hire testers and delegate tasks to uncover how users interact with their product.
Source: maze.co
10 Best Hotjar Alternatives & Competitors in 2023
Plus, users can not reach any visualized data on the UserTesting dashboard and this makes it rather difficult to understand what exactly is going on on a website.
Best 8 Affordable UserZoom Alternatives in 2023
A vast quantity of worthless responses is the platform’s biggest and most noticeable downside. While UserTesting has a large volunteer pool, it appears that a considerable number of them are not qualified to participate in meaningful research. Some respondents are impatient, cheat, or appear to be uninterested in the procedure, all of which detracts from the overall...
UserTesting vs UserZoom: Pick the right user research software in 2022
Both Usertesting and UserZoom do not have a public pricing page. Their price is available upon request and you need to register for a demo. Then a sales representative will reach out to schedule an introductory demo call with you. After the call, you are usually given an estimate and a second sales call follows. The process of acquiring and registering for a subscription...

Social recommendations and mentions

Based on our record, UserTesting.com seems to be a lot more popular than Maze. While we know about 101 links to UserTesting.com, we've tracked only 1 mention of Maze. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Maze mentions (1)

UserTesting.com mentions (101)

  • Low-cost, one-off unmoderated usability testing platforms
    Lookback, Usability Hub (now called Lyssna) and Validately but have been spoiled by former employers who had the budget for usertesting.com so I'm pretty out of the loop on low-budget options. TIA! Source: over 1 year ago
  • Interview recruiting?
    I need to recruit 5-6 parents/grandparents for a study and I'm having trouble finding a company I can use (aside from usertesting.com since they tailor to large companies and I'm doing freelance work). Every company I've come across offers recruitment for surveys, but not interviews. Source: over 1 year ago
  • iOS User Testing App Won't Open
    Anyone else having problems with the iOS UserTesting App? Mine just opens and shows the logo, and stays there. I can see multiple tests available on usertesting.com, but can't open the app. I have a iPhone 13, updated to 17.1. Source: over 1 year ago
  • 🚀 Improve Your Site; Get Expert Reviews On Your Creation!
    User Testing Services: Platforms like UserTesting Human Insight Platform | Improve Customer Experience (CX) allow you to get feedback from real users who provide insights on usability, design, and user experience. Source: over 1 year ago
  • Is MTurk worth it for new users? (ZERO rejections, either...)
    Try usertesting.com, it fits into your schedule better. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Maze and UserTesting.com, you can also consider the following products

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Adobe XD - Adobe XD is an all-in-one UX/UI solution for designing websites, mobile apps and more. 

TestRail - TestRail provides comprehensive test case management for software testing. Organize your testing, boost productivity, get real-time insights, and track progress toward milestones. Integrates with leading issue tracking and test automation tools.

Lookback - See how people really use your app

User Interviews - User Interviews is a tool to recruit participants for product tests and market research.

Useberry - User testing feedback and rich analytics in minutes