Software Alternatives, Accelerators & Startups

Usersnap VS CloudSponge

Compare Usersnap VS CloudSponge and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Usersnap logo Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

CloudSponge logo CloudSponge

Companies from every industry use CloudSpongeโ€™s Contact Picker to get access to their usersโ€™ address books.
  • Usersnap Landing page
    Landing page //
    2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

  • Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
  • Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
  • Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
  • Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

  • CloudSponge Landing page
    Landing page //
    2023-09-14

CloudSponge is a Contact Picker for all major address books. It allows your users to share their address books without ever needing to remember, type, or upload emails manually.

CloudSponge has been around since 2009 perfecting a product that will help companies get the most out of their existing word-of-mouth sharing feature.

Weโ€™ve come a long way from the copy and paste game. We know that once a customer has to leave a site to gather that information, they could leave forever. With the Contact Picker, users have straight access to their entire address books. Sharing contacts becomes a simple click. With straight access to their address books, users are going to share more. That means more site visitors, more referrals, more sales, better open rates, and lower customer acquisition costs.

Usersnap

$ Details
paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms
Google Chrome Firefox Browser
Release Date
2020 January

CloudSponge

$ Details
paid Free Trial $50.0 / Monthly (Basic unlimited plan starts at $50 with a 14-day trial.)
Platforms
Browser Mac OSX Linux REST API JavaScript Wordpress Java Magento Shopify Python .Net Ruby Gather Conjured Referrals We Love Customers
Release Date
2010 January

Usersnap features and specs

  • Screen recording
  • Voice recording
  • Feedback widget
  • Feedback boards
  • Feedback & Commenting
  • Bug Tracking
  • Integrations
  • Feedback Collector
  • Flexible Pricing
  • NPS Widget
  • Customer Support
  • Customer Feedback Widget
  • Customer portal
  • Surveys

CloudSponge features and specs

  • Unlimited address books
  • Universal Contact Picker
  • Custom Stylesheet and Fonts
  • Custom Languages and Labels
  • Your Brand White-Labeled
  • RESTful Contacts API

Analysis of Usersnap

Overall verdict

  • Usersnap is considered a good tool for teams looking to improve their feedback loops and bug-tracking efficiency. Its user-friendly interface and rich integration options make it a valuable asset for many organizations.

Why this product is good

  • Usersnap is a popular feedback and bug-tracking tool designed to streamline the communication process between developers, designers, and stakeholders. It offers visual feedback, allows users to annotate screenshots directly, and integrates with various project management tools. This makes it easy to report issues and track progress, enhancing collaboration and improving the product development lifecycle.

Recommended for

    Usersnap is highly recommended for development and design teams, project managers, and customer support teams who need a reliable tool to gather feedback, track bugs, and ensure higher quality in their software development process.

Usersnap videos

Usersnap - Grow your product with the clarity of customer feedback

More videos:

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

CloudSponge videos

What is CloudSponge?

More videos:

  • Demo - CloudSponge Explainer

Category Popularity

0-100% (relative to Usersnap and CloudSponge)
Customer Feedback
100 100%
0% 0
Sales
0 0%
100% 100
Visual Bug Reports
100 100%
0% 0
Sales Automation
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Usersnap and CloudSponge

Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...

CloudSponge Reviews

We have no reviews of CloudSponge yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Usersnap seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Usersnap mentions (4)

CloudSponge mentions (0)

We have not tracked any mentions of CloudSponge yet. Tracking of CloudSponge recommendations started around Mar 2021.

What are some alternatives?

When comparing Usersnap and CloudSponge, you can also consider the following products

BugHerd - BugHerd: The Website Feedback Tool for Agencies

ReachEdge - ReachLocal offers comprehensive digital marketing services to help businesses reach their customers. Start enhancing your local online marketing today.

Marker.io - Visual feedback and bug reporting tool for websites

PersistIQ - It takes multiple touch points before a lead engages. PersistIQ automates the tedious parts while preserving the key human elements of sales

Userback - Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.

Dux Soup - Dux-Soup is a lead generation tool for LinkedIn.