Software Alternatives, Accelerators & Startups

UserMotion VS Zendesk

Compare UserMotion VS Zendesk and see what are their differences

UserMotion logo UserMotion

Identify Revenue Opportunities Before They Slip Away

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • UserMotion Landing page
    Landing page //
    2023-11-16

UserMotion is a predictive lead scoring software for helping B2B SaaS companies to identify accounts most likely to buy, expand, or churn.

  • Zendesk Landing page
    Landing page //
    2024-05-06

UserMotion features and specs

  • Predictive Lead Scoring: Identify high-potential leads
  • Product-Qualified Leads: Qualify your leads based on their product activity and behaviours
  • Ideal Customer Profile Fit: Give ICP scores to your new leads
  • Customer 360: See customer health scores
  • Sales Playbooks: Best-practices to drive revenue growth
  • Integrations: Connect your customer data

Zendesk features and specs

No features have been listed yet.

UserMotion videos

No UserMotion videos yet. You could help us improve this page by suggesting one.

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Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to UserMotion and Zendesk)
Customer Success
100 100%
0% 0
Customer Support
0 0%
100% 100
Sales
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing UserMotion and Zendesk.

What makes your product unique?

UserMotion's answer

UserMotion is created specifically for B2B SaaS businesses aiming to identify high-potential accounts. It combines product activity and ideal customer profile criteria to identify leads most likely to become paying customers. Using a machine learning system, UserMotion analyzes historical customer data to highlight the most valuable customers, enabling businesses to focus their efforts more effectively.

How would you describe your primary audience?

UserMotion's answer

UserMotion works best for B2B SaaS companies that are invested in or planning to invest in a Product-led Growth (PLG) and Product-led Sales (PLS) strategy or offer a self-service product experience. These businesses usually have well-planned go-to-market (GTM) strategies and value sales, marketing, and customer success activities for revenue growth.

What's the story behind your product?

UserMotion's answer

When we were working at our previous startup, a major part of our daily routine involved identifying users who were interested in our product and their progress in setting it up. Essentially, we were trying to figure out who was ready to make a purchase, who needed some extra help, and who just required a little reminder to proceed.

Handling this for a few accounts was manageable and somewhat enjoyable. However, as the number of accounts increased to 10 or more each day, it quickly became a tedious and time-consuming task. It was no longer engaging and started to feel repetitive and dull.

That's the reason we created UserMotion. We saw a need for a tool that could consolidate all account data in one place and provide clear, actionable insights.

UserMotion helps in efficiently identifying which customers are most likely to purchase, which are at risk of churning, and which have the potential for an upgrade.

Which are the primary technologies used for building your product?

UserMotion's answer

For the backend, we have NET, Postgresql, Auth0, and Kubernetes, and run on Azure. On the frontend, we used Next.js and Tailwind. For our CMS, we chose WordPress.

Why should a person choose your product over its competitors?

UserMotion's answer

UserMotion's custom design makes it suited for B2B SaaS businesses. Combining product activity with desired customer profile criteria helps it find high-potential accounts that will become paying customers. UserMotion's machine learning algorithm analyzes past customer data to better target important customers. It also benefits companies adopting a Product-led Growth (PLG) and Product-led Sales (PLS) strategy or self-service products. UserMotion solves real-world customer engagement and account management difficulties because it was formed from startup challenges. This framework creates a platform that combines account data for meaningful insights and identifies customers likely to buy, churn, or upgrade. UserMotion stands out with its user-centric approach, practical experience, and specialized design.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare UserMotion and Zendesk

UserMotion Reviews

We have no reviews of UserMotion yet.
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Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

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Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
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Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
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Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
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Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserMotion mentions (0)

We have not tracked any mentions of UserMotion yet. Tracking of UserMotion recommendations started around Nov 2023.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing UserMotion and Zendesk, you can also consider the following products

Churn360 - Churn360 customer success software helps to monitor your customer account health and data to lower your churn rate and increase revenue.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SmartKarrot - Comprehensive customer success platform designed for ease of use. Software has been specifically architected to address account churn, client retention, and expansion goals whilst providing your customers with the best experience.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Gainsight - Customer Success for the New Enterprise

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!