Software Alternatives & Reviews
Register | Login

Unit.chat VS Desk365

Compare Unit.chat VS Desk365 and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Unit.chat logo Unit.chat

Unit.Chat

Desk365 logo Desk365

Conversational ticketing for the Microsoft 365 workplace, with Microsoft Teams, Email and more. Get started today with the free plan.
  • Unit.chat Landing page
    Landing page //
    2019-09-23

Unit.chat collects messages and reviews from your customers at various sites or social media (f.e. Instagram, Youtube, Facebook, etc) and sends all the information into one Slack interface, from which you can quickly and easily respond to any request. Unit.chat is useful in many cases, such as:

Sales Quickly respond to incoming requests from potential customers and do not miss leads.

Manage Reputation Rapid response to complaints in social networks increases customer loyalty by 25%.

Track customer reviews 58% of customers read reviews before buying. Do not leave them unanswered.

Customer support 86% of buyers are willing to pay more, if they provided with quick support.

Unit.chat is used by agencies who need to track and respond to reviews and questions from customers in many different social networks (Facebook, Instagram, Youtube, etc).

  • Desk365 Landing page
    Landing page //
    2023-10-31

Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that lets you support customers through channels like Microsoft Teams, Email, Web Forms/Widgets, Web Portal and more. Desk365 can easily be configured to work as your internal IT support desk as well.

Desk365 is free for up to 3 active agents.

Unit.chat

Website
unit.chat
Pricing URL
Official Unit.chat Pricing
$ Details
freemium $5.0 / Monthly
Platforms
-
Release Date
2018 February
Edit details

Desk365

Website
desk365.io
Pricing URL
Official Desk365 Pricing
$ Details
freemium $10.0 / Monthly (All Inclusive Plan)
Platforms
Web Microsoft Teams Android iOS Cloud
Release Date
-
Edit details

Unit.chat features and specs

No features have been listed yet.

Desk365 features and specs

  • Create tickets from MS Teams: Yes
  • Send surveys from Teams: Yes
  • Get SLA notification in Teams: Yes

Unit.chat videos

No Unit.chat videos yet. You could help us improve this page by suggesting one.

+ Add video

Desk365 videos

+ Add

How To: Create tickets from Microsoft Teams messages

More videos:

  • Tutorial - How To: Configure SLAs and apply them to tickets

Category Popularity

0-100% (relative to Unit.chat and Desk365)

Unit.chat

Desk365

Customer Support
34 34%
Customer Support
66% 66
Communication
100 100%
Communication
0% 0
Help Desk And Ticketing
0 0%
Help Desk And Ticketing
100% 100
Online Review Management
100 100%
Online Review Management
0% 0

User comments

Share your experience with using Unit.chat and Desk365. For example, how are they different and which one is better?
Log in or Post with

What are some alternatives?

When comparing Unit.chat and Desk365, you can also consider the following products

Slaask for Social Networks - Chat with your customers on Facebook and Twitter via Slack!

Halp for Microsoft Teams - An internal help desk built into Teams

HelpDesk+ - Jira service desk for Slack

Roby - Refreshingly simple helpdesk for Slack & Teams users

Halp - Slack-first ticketing for internal helpdesk

Sidequest for Slack - Create and track personal or support team tasks, 100% inside Slack.

Loading...