Travcrm VS Freshdesk
Compare Travcrm VS Freshdesk and see what are their differences
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management
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DeBox Global's TRAVCRM is a comprehensive travel CRM software designed specifically for travel agencies and businesses. It offers a wide range of features to help travel companies manage customer relationships, streamline operations, and boost sales.
TRAVCRM helps travel companies to manage all of their customer interactions in one place. This includes tracking customer contact information, booking history, preferences, and feedback. TRAVCRM automates and simplifies the booking process. Travel agents can use TRAVCRM to check availability, make reservations, and create invoices in real time.TRAVCRM provides detailed reports and analytics to help travel companies track their performance and identify areas for improvement. Travel agents can use TRAVCRM to track sales, bookings, customer satisfaction, and other key metrics.
TRAVCRM helps travel agents to build stronger relationships with their customers by providing personalized service and support. With TRAVCRM, travel agents can easily identify and target high-value customers, and provide them with the products and services they are most interested in.RAVCRM helps travel agents to streamline their operations and save time. By automating tasks and providing a central hub for managing customer interactions and bookings, TRAVCRM helps travel agents to work more efficiently and effectively.
Overall, TRAVCRM is a powerful and comprehensive travel CRM software that can help travel companies to improve customer relationships, increase sales and bookings, and streamline operations.
Travcrm FreshdeskNo features have been listed yet.
Travcrm's answer
TRAVCRM by DeBox global is Best Travel CRM Software for Travel Agents, Tour operators & DMCs.
This travel CRM for travel agencies is a specialized software solution designed to manage all aspects of client interactions and operations efficiently. It centralizes customer information, bookings, itineraries, and communication history, allowing agencies to provide personalized travel experiences.
This travel CRM analytics monitor key performance indicators (KPIs) such as conversion rates, booking trends, customer satisfaction scores, and agent productivity.
VERY NICE SOFTWARE AND EASY TO USE
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
CRMtravel - CRMtravel™ is the best travel CRM software for travel agencies and tour operators that will help you increase your customer experience and provide a better way to manage leads and inquiries. Contact us to know more...
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Tutterfly CRM - TutterflyCRM is what every travel agency owner dreams of.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
helloGTX - This software offers an easy to use CRM, itinerary management system with inventory or custom made along with fixed departure packages, marketing module with in built email marketing tools like e-mailer, auto follow up etc.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.