Software Alternatives, Accelerators & Startups

Freshdesk VS CRMtravel

Compare Freshdesk VS CRMtravel and see what are their differences

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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CRMtravel logo CRMtravel

CRMtravel™ is the Best Travel CRM Software for travel agencies and tour operators that will help you increase your customer experience and provide a better way to manage leads and inquiries. Contact us to know more...
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • CRMtravel Landing page
    Landing page //
    2023-08-23

CRMtravel™ is a CRM system specifically designed to meet the needs of the tourism industry. We provide a comprehensive travel CRM system for each Travel and Destination Management Companies. We created an affordable solution while considering all types of travel companions. The secret to helping you forge those solid connections with your clientele and guarantee that your tour operator business keeps expanding is our travel CRM software.

We created this brief, easily understandable guide to CRM software as a starting point for your research. It can understand client service, assessment, and reporting technologies. Our CRM, explicitly created for the travel sector, is a great way to attract new clients and manage business operations while increasing productivity. Our CRM solution for travel agencies and businesses support tourism activities that bring people from their homes to different locations for work or leisure.

Our travel agent CRM system will help you better manage your interactions with customers so that they regard you as capable and deserving of their business.

To survive in this cut-throat market, operations must be automated, and your technology partner is crucial to its implementation. So please don’t hesitate to contact us. To survive in this cut-throat market, operations must be automated, and your technology partner is crucial to its implementation. So please don’t hesitate to contact us.

Freshdesk features and specs

No features have been listed yet.

CRMtravel features and specs

  • Unlimited Users: Yes
  • Fully Customizable : Yes
  • Specially designed for tour and travel agencies : Yes
  • Email to Query : Yes
  • Mail Communications: Yes
  • Multiple Currency Quotations : Yes
  • Service wise voucher: Yes
  • Lead Management : Yes
  • Follow up: Yes
  • Quotations Builder: Yes
  • Masters : Yes
  • Supplier communication: Yes
  • User Management: Yes
  • Invoice & Voucher: Yes
  • Reporting Features: Yes
  • Itinerary builder: Yes
  • Operations: Yes
  • Sales and source : Yes
  • currency management: Yes
  • Documents management: Yes
  • Employees management: Yes

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

CRMtravel videos

B2B Travel CRM Software for Travel Agencies.

More videos:

  • Review - Key Features of CRMtravel Software.
  • Demo - Best Travel CRM Software for tours and travel operators

Category Popularity

0-100% (relative to Freshdesk and CRMtravel)
Customer Support
100 100%
0% 0
CRM
0 0%
100% 100
Help Desk
100 100%
0% 0
Travel & Tourism
0 0%
100% 100

Questions and Answers

As answered by people managing Freshdesk and CRMtravel.

What makes your product unique?

CRMtravel's answer:

Specially designed for the tour and travel industry. It is easy to use and affordable. The most interesting thing is that it is fully customizable. Our customer support is excellent. That makes CRM Travel unique.

Why should a person choose your product over its competitors?

CRMtravel's answer:

Because CRM Travel provides more features than its competitors. It is fully customizable and specially designed for tour and travel agencies. Our customer support is excellent. Features of CRM Travel make it different from its competitors.

How would you describe your primary audience?

CRMtravel's answer:

CRM Travel is specially designed for the tour and travel industry.

User comments

Share your experience with using Freshdesk and CRMtravel. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and CRMtravel

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

CRMtravel Reviews

  1. Efficient Lead Management

    CRMtravel™ has made our sales team's workday so much more efficient. The permission module and dashboard have eliminated distractions and allowed them to focus on completing their tasks in a structured manner.

    🏁 Competitors: Technoheaven TMS
    👍 Pros:    The best user interface
  2. CRMtravel.in has the best customer support.

    Our travel agency has been using the CRM software for the past year and it has been a game changer for our business. The streamlined sales process and targeted marketing campaigns have led to a significant increase in bookings and revenue.

    🏁 Competitors: Travefy, Tutterfly CRM
    👍 Pros:    Great customer support|Great value for the money
    👎 Cons:    None
  3. The best travel CRM solution

    CRMtravel™ is the best lead management system, especially the easy access to import leads from Instagram & Facebook directly.

    🏁 Competitors:
    👍 Pros:    Easy to manage leads|Funnel builder for leads management
    👎 Cons:    Found none

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

CRMtravel mentions (0)

We have not tracked any mentions of CRMtravel yet. Tracking of CRMtravel recommendations started around Nov 2022.

What are some alternatives?

When comparing Freshdesk and CRMtravel, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Travcrm - DeBox Global Best Travel CRM Software specially designed for travel agents, tour operators& DMC's. Which help you to improve your business and in generating leads, queries.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

TraviYo - Empowering Travel Professionals.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

helloGTX - This software offers an easy to use CRM, itinerary management system with inventory or custom made along with fixed departure packages, marketing module with in built email marketing tools like e-mailer, auto follow up etc.