Software Alternatives, Accelerators & Startups

Trac VS Zendesk

Compare Trac VS Zendesk and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Trac logo Trac

Trac is a project management and bug/issue tracking system. Provides an interface to Subversion and an integrated wiki.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Trac Landing page
    Landing page //
    2021-10-09
  • Zendesk Landing page
    Landing page //
    2024-05-06

Trac features and specs

  • Integrated Wiki
    Trac includes a built-in wiki which allows for seamless documentation and collaborative editing. This feature helps keep all project-related information in one place, enhancing accessibility and coordination.
  • Issue Tracking
    Trac offers robust issue tracking capabilities. Users can create, update, and manage tickets, providing a streamlined way to manage tasks, bugs, and improvements.
  • Subversion Integration
    Trac has native support for Subversion (SVN), making it easy to integrate version control with project management. This feature simplifies change tracking and ensures that all code modifications are documented.
  • Customizable Reports
    The tool allows for the generation of customizable reports based on ticket data. This enables teams to extract valuable insights and measure project performance effectively.
  • Plugins and Extensions
    Trac is highly extensible, with a range of available plugins to add or enhance functionality. This extensibility makes it adaptable to various project needs and workflows.
  • Open Source
    Being an open-source tool, Trac is free to use and modify. This provides flexibility and cost savings, especially for small to medium-sized teams and organizations.

Possible disadvantages of Trac

  • Outdated User Interface
    Trac's user interface is considered dated by modern standards, which can result in a less appealing and less intuitive user experience. This may discourage new users or make onboarding more challenging.
  • Steep Learning Curve
    New users may find Trac complex to set up and use, particularly if they are not familiar with version control systems like Subversion. This can lead to an initial investment in training and time.
  • Limited Native Integrations
    Trac has limited out-of-the-box integrations with other popular tools and services commonly used in modern development pipelines, such as GitHub, Jenkins, or Slack. This requires additional configuration or plugin installations.
  • Performance Issues
    For larger projects with extensive data and a high number of tickets, Trac can experience performance bottlenecks, leading to slower response times and decreased efficiency.
  • Sparse Documentation
    Although Trac includes a built-in wiki for user documentation, the official documentation is often considered sparse or outdated, making it difficult for users to find solutions or best practices.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Trac videos

2008 Ford Explorer SportTrac Review - Kelley Blue Book

More videos:

  • Review - A Review of the 2005 Ford Explorer Sport Trac, Why I Like It, and Why It Will Be a Collectible
  • Review - FORD SPORT TRAC REVIEW (WELCOME TO THE SPORT TRAC FAMILY) PROS AND CONS, COMMON ISSUES TO LOOK FOR

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Trac and Zendesk)
Project Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Task Management
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Trac and Zendesk

Trac Reviews

We have no reviews of Trac yet.
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Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Trac should be more popular than Zendesk. It has been mentiond 16 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Trac mentions (16)

  • Right to be Forgotten and Open Source
    So next up is the issue tracker. Previously we were using Edgewall Trac for issues and documentation via it's WIKI functionality. We made this read-only years ago because it is abandon-ware now and wasn't scaling to the needs of the project. - Source: dev.to / 4 months ago
  • What is the name of the function? I know it does exist... but do not know where to look for...
    For instance, when I enter Trac-2345, logseq knows that it must be replaced by a link to the ticket number 2345 in my Trac ticket system. Source: almost 2 years ago
  • Building GitHub with Ruby and Rails | The GitHub Blog
    Before there was Github, I used this software called Trac since it worked with subversion. It was so cool to be able to view source code and commits on the web. Then around 2007 or so I started using git and then in 2009 I created a Github account...so proud of Github and Rails. Thanks for the writeup! Source: about 2 years ago
  • Good free knowledge base software for internal IT documentation
    If you want more functionality, such as a ticketing system and the ability to manage source code repos, look at Redmine (https://www.redmine.org/) which also has a wiki feature. Trac is older but also has a wiki (https://trac.edgewall.org/). Source: over 2 years ago
  • Selfhosted support ticket system
    Try Trac, I've used it before without issues. Source: over 2 years ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing Trac and Zendesk, you can also consider the following products

Redmine - Flexible project management web application

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!