Software Alternatives & Startups

Tidio VS Stackby

Compare Tidio VS Stackby and see what are their differences

Tidio

Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 67% of all tickets automatically.

Rating
5.0 · 1 review
Pricing
Freemium Free trial
Stackby

API first collaborative databases to build your own tools, the way you want. Sign up for free.

Rating
0 reviews
Pricing
Paid Free trial
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Stackby seems to be more popular. It has been mentioned 11 times since March 2021.

social mentions
0 vs 11
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 177

Base details

Website, pricing, platforms and company facts side by side.

Tidio
Stackby
Website tidio.com stackby.com
Pricing
Freemium Free trial Official pricing
Paid Free trial Official pricing
Platforms
Shopify WooCommerce BigCommerce Prestashop Shopware Squarespace Weebly Wix Ecwid Opencart Joomla Jimdo Webydo Drupal Shift4shop Site123 Facebook Messenger Instagram WhatsApp Klaviyo MailChimp Omnisend ActiveCampaign Mailerlite Brevo SendinBlue Hubspot Pipedrive Zendesk Zendesk Sell Salesforce Zapier OpenAPI +30
Browser Android
Company Startup from the United States · 100 - 249 employees · 2013 —
Listed in

About Tidio and Stackby

In their own words, as submitted to SaaSHub.

Tidio
Stackby

Tidio is a customer service software suite and marketing platform that integrates help desk, live chat, AI chatbots, AI agents, and email automation to enhance customer engagement for businesses of all sizes. Designed for e-commerce, SaaS, and service-oriented companies, Tidio helps businesses...

Read more about Tidio

Stackby is a collaborative database platform that empowers anyone to create their own workflows and automate it via third party services. It brings together the familiarity of spreadsheets, functionality of databases and best business APIs (YouTube, MailChimp, Clearbit, etc.) on a single new...

Read more about Stackby

Features and specs

What each product offers, as listed by its team.

Tidio 9 features
Stackby 5 features
  • Live Chat
    Talk to your customers in real time. Solve issues, build engagement, generate leads, and sell. You can even switch to video.
  • Help Desk
    Manage your support workload from a single dashboard. Resolve issues, track user interactions, respond via different channels.
  • Chatbot
    Create chatbot automation flows with the no-code visual builder. Customize settings to focus on support, engagement, or sales.
  • AI Agent
    Resolve up to 64% of all customer support queries. Provide truthful, helpful answers in your brand's tone of voice.
  • Multichannel Support
    Interact with your customers across social media (Messenger, Instagram, WhatsApp), email, and live chat.
  • Ease of Use
    Set Tidio up with a single line of code. No development required. Train your bot by simply uploading your FAQs.
  • No Learning Curve
    Configure all features with just a few clicks. Make use of live chat and email support, Tidio's help center, and video tutorials.
  • Transparent Pricing
    Enjoy the clarity of Tidio's affordable pricing plans catered to businesses of all sizes.
  • Free Trial Available
    Try Tidio out at no cost. All plans come with a free 7-day trial. No credit card required.

Possible disadvantages

  • Limited Advanced Features in Free Plan
    The free version comes with limited features, and advanced functionalities such as custom chatbots and third-party integrations require a paid plan.
  • Learning Curve for Complex Automations
    While basic setup is straightforward, setting up advanced automations and customizations can have a bit of a learning curve, requiring some time investment.
  • Pricing
    While offering a variety of features, the pricing can be on the higher side compared to some other live chat and customer communication solutions, especially for small businesses.
  • Mobile App Limitations
    The mobile app, while functional, is not as robust as the desktop version, which might hinder remote management and real-time responses.
  • Occasional Performance Issues
    Some users report occasional issues such as lag or downtime, which can affect the real-time communication features of the platform.
  • Versatile Database Management
    Stackby offers a versatile platform that combines databases, spreadsheets, and automation. Users can manage data effectively, similar to working with spreadsheets but with the enhanced capabilities of a database.
  • Customizable Views
    Stackby provides multiple views such as grid, kanban, gallery, and forms, allowing users to customize how they view and interact with their data to better suit their workflow needs.
  • Automation Capabilities
    The platform allows users to automate workflows using integrations with popular third-party apps, enabling more efficient data management and reducing manual work.
  • Real-time Collaboration
    Stackby supports real-time collaboration, making it easy for teams to work together on data projects simultaneously, improving teamwork and productivity.
  • Easy to Use Interface
    With a user-friendly interface, Stackby is accessible to users who may not have extensive technical knowledge, allowing a wider range of users to leverage the tool effectively.

Possible disadvantages

  • Pricing Structure
    Some users may find the pricing structure of Stackby to be on the higher side, especially for smaller teams or individual users who might not utilize all the premium features available.
  • Learning Curve for Complex Features
    While basic features are user-friendly, there can be a learning curve associated with more complex functionalities, which might require additional time and effort to master.
  • Limited Offline Access
    Stackby might offer limited functionality in offline mode, meaning that continuous internet access is needed to make full use of the platform's capabilities.
  • Integration Limitations
    Although Stackby does support various integrations, some users might find certain desired integrations are not available or might require additional workarounds.
  • Performance with Large Datasets
    Some users may experience performance issues when working with very large datasets, which could hinder efficiency and speed.

Analysis

An editorial look at what each product does well and who it suits.

Tidio
Stackby

Overall verdict

  • Tidio is generally considered a good choice for businesses looking for an efficient and cost-effective way to handle customer support and communication. Its range of features and scalability make it suitable for both small and medium-sized businesses.

Why this product is good

  • Tidio is a popular customer support platform known for its live chat, chatbots, and email marketing tools. It provides a user-friendly interface, easy integration with multiple platforms, and offers customizable chat features that can enhance customer interaction. Tidio allows businesses to automate responses and engage with website visitors in real-time, which can lead to improved customer satisfaction and increased sales conversions.

Recommended for

    Tidio is recommended for small to medium-sized businesses, e-commerce sites, and startups that require a reliable customer support solution with automation capabilities. It is particularly useful for those looking to streamline communication across multiple channels and increase customer engagement without extensive technical setup.

No analysis of Stackby yet.

Videos

Walkthroughs and reviews on video.

Tidio 7 videos + Add
Stackby 4 videos + Add

Tidio 2026

More videos

  • - TIDIO LIVE CHAT SHOPIFY APP - Honest Review & Quick Tutorial by EcomExperts.io
  • - Live Chat and Chat Bots In Perfect Harmony with Tidio (Onboarding and Review)
  • - Getting Started with Tidio Live Chat - How to Use Bots
  • - Tidio Review, Pricing & Features
  • - Why Use Tidio I Turn Your Website Visitors Into Customers
  • - Tidio Review: Are Its Chatbots Really Free? All Pros and Cons of the Live Chat Tool

Welcome to Stackby

More videos

  • - Stackby Review -- Airtable Competitor, But Should You Switch? [AppSumo 2020]
  • - Stackby Onboarding and Review: Spreadsheets Powered By APIs
  • - Content Planning: How I Plan YouTube Videos! (Using Stackby)

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Tidio
Stackby
100% 100%
0% 0%
0% 0%
100% 100%
100% 100%
0% 0%
0% 0%
100% 100%

Questions & Answers

As answered by people managing Tidio and Stackby.

Who are some of the biggest customers of your product?

Tidio's answer

  • Jaguar
  • The Body Shop
  • Under Armour
  • Lacoste
  • Gecko Hospitality

Which are the primary technologies used for building your product?

Tidio's answer

  • Anthropic's Claude
  • NLP, LLM
  • JavaScript
  • OpenAPI

What makes your product unique?

Tidio's answer

Tidio is consistently considered the easiest o use customer service tool on the market. No code, plug and play. Launch your live chat/chatbot widget with a single line of code. Integrate with your tools with one click. Turn it on in Shopify and WordPress by installing the extensions. Train Lyro by simply uploading your FAQs and knowledge base. What's most important, however, is Lyro—Tidio's AI agent for customer service capable of achieving up to 64% resolution rates, no development required.

Why should a person choose your product over its competitors?

Tidio's answer

Tidio provides modern customer service tools for the mobile-first digital era. It's lightweight help desk allows agents to manage their workload with ease, no matter what channel they need to use (email, live chat, Messenger, lnstagram, WhatsApp). The chatbot automations are easy to set up through the visual automation flow builder. Lyro provides enterprise-grade conversational AI agency without the enterprise pricing and bloat.

How would you describe the primary audience of your product?

Tidio's answer

Tidio's flexibility makes it the tool of choice for businesses across the board—from SMBs to large enterprises. With its scalable, transparent pricing and multiple tiers, users can select the plan that truly fits their requirements. Thanks to Tidio's native integrations with WordPress, Shopify, and multiple other shopping platforms, Tidio has gained popularity among ecommerce and retail businesses. An increasing number of companies in tech and services are joining Tidio for its high-quality features and flexibility.

What's the story behind your product?

Tidio's answer

Tidio was founded in 2013 in Szczecin, Poland by CEO Tytus Gołas. Since its inception as a live chat plugin, the project has grown and expanded into chatbot, help desk, and now AI agent solutions. Backed by series B founding amounting to more than $25,000,000, Tidio is consistently providing value to businesses and their audiences.

User comments

Share your experience with using Tidio and Stackby. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Tidio 5.0 · 1 review
Stackby no reviews yet
  • Brilliant AI customer service
    SaaSHub review
    · Apr 2025

    Signed up for the live chat features. The businesses took off and I had trouble managing all the communication. I turned Lyro on and it's solved most of the FAQs and issues without me needing to respond. Great tool!...

  • 9 Best Tidio Alternatives Compared
    www.tidio.com · Nov 2024

    Before AI help desk systems, it was all too easy to miss tickets. Tidio’s ticketing system simplifies tracking and responding to incoming requests so no customer inquiry goes unanswered. Using a blend of human support...

  • A Comprehensive Examination of the Top 5 Chat Automation Solutions
    www.chat-data.com · Feb 2024

    Within Tidio, live agents benefit from tools such as Reply Assistant and Smart Views, leveraging AI to efficiently manage numerous chats simultaneously, thus optimizing time utilization. Moreover, Tidio facilitates...

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We have no reviews of Stackby yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Tidio 0 mentions
Stackby 11 mentions

Tracking Tidio since Mar 2021.

  • Is it Possible to manage Email Campaigns for Marketing Agency ?
    Yes Now It's Possible by using stackby you can Manage Email Campaigns and track your email campaigns by connecting MailChimp API and SendFox API directly at the columns in Stackby. Source: about 3 years ago
  • Stackby | A new collaborative canvas to manage and automate work.
    Stackby proves to be a powerful Airtable Alternative, offering a plethora of features and functionalities that cater to diverse needs. With its customizable templates, seamless integrations, collaboration features, advanced data... Source: over 3 years ago
  • free-for.dev
    StackBy — One tool that brings together flexibility of spreadsheets, power of databases and built-in integrations with your favorite business apps. Free plan includes unlimited users, 10 stacks, 2GB attachment per stack. - Source: dev.to / almost 4 years ago

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Alternatives to Tidio and Stackby

When comparing Tidio and Stackby, you can also consider the following products.