Tidio VS Microsoft Forms

Compare Tidio VS Microsoft Forms and see what are their differences

Tidio Resolve up to 67% of your tickets with Lyro, the customer service agent

Rating: 5.0 · 1 review
Pricing: Freemium Free trial

Alternatives Is it good?

Rating: 4.0 · 1 review

Alternatives Is it good?

AgentClara

AgentClara is a UK AI receptionist that answers calls, books clients, and handles follow-ups 24/7 for service businesses and agencies. Free AI agents for website chat, SMS, social media and email included. Set up online with a free number in minutes sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Microsoft Forms seems to be more popular. It has been mentioned 16 times since March 2021.

social mentions: 0 vs 16
user rating: 5.0 vs 4.0
Customer Support popularity: 100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

	Tidio	Microsoft Forms
Website	tidio.com	forms.office.com
Pricing	Freemium Free trial Official pricing	—
Platforms	Shopify WooCommerce BigCommerce Prestashop Shopware Squarespace Weebly Wix Ecwid Opencart Joomla Jimdo Webydo Drupal Shift4shop Site123 Facebook Messenger Instagram WhatsApp Klaviyo MailChimp Omnisend ActiveCampaign Mailerlite Brevo SendinBlue Hubspot Pipedrive Zendesk Zendesk Sell Salesforce Zapier OpenAPI +30	—
Company	Startup from the United States · 100 - 249 employees · 2013	—
Listed in	AI Chatbots Chatbots Chatbot Live Chat AI Chat Customer Support Customer Service Customer Success Help Desk Chatbot Builder Help Desk And Ticketing Ticketing Software +9	Surveys Form Builder Forms And Surveys Survey Tools +1

About Tidio and Microsoft Forms

In their own words, as submitted to SaaSHub.

Tidio

Microsoft Forms

Tidio is a customer service software suite and marketing platform that integrates help desk, live chat, AI chatbots, AI agents, and email automation to enhance customer engagement for businesses of all sizes. Designed for e-commerce, SaaS, and service-oriented companies, Tidio helps businesses...

Features and specs

What each product offers, as listed by its team.

Tidio 9 features

Microsoft Forms 5 features

Live Chat
Talk to your customers in real time. Solve issues, build engagement, generate leads, and sell. You can even switch to video.
Help Desk
Manage your support workload from a single dashboard. Resolve issues, track user interactions, respond via different channels.
Chatbot
Create chatbot automation flows with the no-code visual builder. Customize settings to focus on support, engagement, or sales.
AI Agent
Resolve up to 64% of all customer support queries. Provide truthful, helpful answers in your brand's tone of voice.
Multichannel Support
Interact with your customers across social media (Messenger, Instagram, WhatsApp), email, and live chat.
Ease of Use
Set Tidio up with a single line of code. No development required. Train your bot by simply uploading your FAQs.
No Learning Curve
Configure all features with just a few clicks. Make use of live chat and email support, Tidio's help center, and video tutorials.
Transparent Pricing
Enjoy the clarity of Tidio's affordable pricing plans catered to businesses of all sizes.
Free Trial Available
Try Tidio out at no cost. All plans come with a free 7-day trial. No credit card required.

Possible disadvantages

Limited Advanced Features in Free Plan
The free version comes with limited features, and advanced functionalities such as custom chatbots and third-party integrations require a paid plan.
Learning Curve for Complex Automations
While basic setup is straightforward, setting up advanced automations and customizations can have a bit of a learning curve, requiring some time investment.
Pricing
While offering a variety of features, the pricing can be on the higher side compared to some other live chat and customer communication solutions, especially for small businesses.
Mobile App Limitations
The mobile app, while functional, is not as robust as the desktop version, which might hinder remote management and real-time responses.
Occasional Performance Issues
Some users report occasional issues such as lag or downtime, which can affect the real-time communication features of the platform.

Integration with Microsoft 365
Microsoft Forms seamlessly integrates with other Microsoft 365 apps such as Excel, SharePoint, and Teams, enhancing collaboration and data management.
Ease of Use
The platform offers a user-friendly interface that simplifies form creation and distribution, making it accessible even to non-technical users.
Real-time Collaboration
Multiple users can collaborate on form creation and data analysis in real-time, fostering teamwork and increasing productivity.
Customization Options
It offers various customization options, including themes, question types, and response validation, allowing users to tailor forms to specific needs.
Analytics and Reporting
Built-in analytics tools provide insights and visualizations directly within Microsoft Forms, aiding in data-driven decision-making.

Possible disadvantages

Limited Advanced Features
Compared to other specialized survey tools, Microsoft Forms lacks some advanced features such as complex branching, advanced logic, and extensive third-party integrations.
Design Flexibility
The platform has limited design customization options, making it less suitable for users looking to create highly branded or unique forms.
Response Limits
Free and some standard Microsoft 365 plans have response limits, which can be restrictive for organizations conducting large-scale surveys.
Export Limitations
Exporting data to other formats or systems can be cumbersome, especially when dealing with large datasets or requiring specific data formats.
Dependency on Microsoft Ecosystem
While integration with Microsoft 365 is a strength, it can also be a limitation for users or organizations that rely on non-Microsoft tools and services.

Analysis

An editorial look at what each product does well and who it suits.

Tidio

Microsoft Forms

Overall verdict

Tidio is generally considered a good choice for businesses looking for an efficient and cost-effective way to handle customer support and communication. Its range of features and scalability make it suitable for both small and medium-sized businesses.

Why this product is good

Tidio is a popular customer support platform known for its live chat, chatbots, and email marketing tools. It provides a user-friendly interface, easy integration with multiple platforms, and offers customizable chat features that can enhance customer interaction. Tidio allows businesses to automate responses and engage with website visitors in real-time, which can lead to improved customer satisfaction and increased sales conversions.

Recommended for

Tidio is recommended for small to medium-sized businesses, e-commerce sites, and startups that require a reliable customer support solution with automation capabilities. It is particularly useful for those looking to streamline communication across multiple channels and increase customer engagement without extensive technical setup.

Overall verdict

Yes, Microsoft Forms is generally well-regarded as a user-friendly tool for creating and managing online forms.

Why this product is good

Microsoft Forms is considered good due to its ease of use, integration with other Microsoft 365 applications, real-time collaboration features, and robust data analysis capabilities. It provides an intuitive interface for creating surveys, quizzes, and polls and offers automatic data export to Excel for further analysis. Additionally, it ensures data security and privacy, adherent to Microsoft's compliance guidelines.

Recommended for

Educational institutions requiring tools for quizzes and feedback collection
Businesses looking for an integrated solution for customer surveys and employee feedback
Teams that already use Microsoft 365 and need seamless integration with other applications
Users who require real-time data analysis and collaboration on form responses

Videos

Walkthroughs and reviews on video.

Tidio 7 videos + Add

Microsoft Forms 3 videos + Add

Tidio 2026

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

Tidio

Microsoft Forms

100% 100%

Customer Support

0% 0%

Form Builder

100% 100%

AI Chatbots

0% 0%

Surveys

100% 100%

Questions & Answers

As answered by people managing Tidio and Microsoft Forms.

Who are some of the biggest customers of your product?

Tidio's answer

Jaguar
The Body Shop
Under Armour
Lacoste
Gecko Hospitality

Which are the primary technologies used for building your product?

Tidio's answer

Anthropic's Claude
NLP, LLM
JavaScript
OpenAPI

What makes your product unique?

Tidio's answer

Tidio is consistently considered the easiest o use customer service tool on the market. No code, plug and play. Launch your live chat/chatbot widget with a single line of code. Integrate with your tools with one click. Turn it on in Shopify and WordPress by installing the extensions. Train Lyro by simply uploading your FAQs and knowledge base. What's most important, however, is Lyro—Tidio's AI agent for customer service capable of achieving up to 64% resolution rates, no development required.

Why should a person choose your product over its competitors?

Tidio's answer

Tidio provides modern customer service tools for the mobile-first digital era. It's lightweight help desk allows agents to manage their workload with ease, no matter what channel they need to use (email, live chat, Messenger, lnstagram, WhatsApp). The chatbot automations are easy to set up through the visual automation flow builder. Lyro provides enterprise-grade conversational AI agency without the enterprise pricing and bloat.

How would you describe the primary audience of your product?

Tidio's answer

Tidio's flexibility makes it the tool of choice for businesses across the board—from SMBs to large enterprises. With its scalable, transparent pricing and multiple tiers, users can select the plan that truly fits their requirements. Thanks to Tidio's native integrations with WordPress, Shopify, and multiple other shopping platforms, Tidio has gained popularity among ecommerce and retail businesses. An increasing number of companies in tech and services are joining Tidio for its high-quality features and flexibility.

What's the story behind your product?

Tidio's answer

Tidio was founded in 2013 in Szczecin, Poland by CEO Tytus Gołas. Since its inception as a live chat plugin, the project has grown and expanded into chatbot, help desk, and now AI agent solutions. Backed by series B founding amounting to more than $25,000,000, Tidio is consistently providing value to businesses and their audiences.

User comments

Share your experience with using Tidio and Microsoft Forms. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

Tidio 5.0 · 1 review

Microsoft Forms 4.0 · 1 review

Brilliant AI customer service
SaaSHub review

· Apr 2025

Signed up for the live chat features. The businesses took off and I had trouble managing all the communication. I turned Lyro on and it's solved most of the FAQs and issues without me needing to respond. Great tool!...
9 Best Tidio Alternatives Compared
www.tidio.com · Nov 2024

Before AI help desk systems, it was all too easy to miss tickets. Tidio’s ticketing system simplifies tracking and responding to incoming requests so no customer inquiry goes unanswered. Using a blend of human support...
A Comprehensive Examination of the Top 5 Chat Automation Solutions
www.chat-data.com · Feb 2024

Within Tidio, live agents benefit from tools such as Reply Assistant and Smart Views, leveraging AI to efficiently manage numerous chats simultaneously, thus optimizing time utilization. Moreover, Tidio facilitates...

27 Best Typeform Alternatives In 2022 (Free & Paid)
marketsplash.com · Aug 2022

When it comes to choosing a Typeform alternative, you might be looking for the one that can be easily integrated with Excel. Microsoft Forms can do this, and it’s a tremendous online form tool too.
My home inspection form software review of microsoft forms builder
SaaSHub review

· Dec 2020

This is my review of microsoft forms builder used as a home inspection software. As a home inspector, I was trying to use Microsoft forms builder as a gathering information tool through surveys as it is an essential...
The 11 Best Online Form Builder Apps in 2019
zapier.com · Jun 2019

Adding questions to Microsoft Forms is fast and simple: add a question, choose the answer format, and type in your questions and response options. And while Microsoft Forms doesn't offer some of the response types...

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Tidio 0 mentions

Microsoft Forms 16 mentions

Tracking Tidio since Mar 2021.

MS Forms: Employee to send form and recieve results on his email depending on which employee emails the form (dynamic)
When you use the word ‘form’ in a Microsoft context, readers including myself may assume you are talking about Microsoft forms on https://forms.office.com. Source: over 3 years ago
How does your company do its IT Onboarding?
Make a Microsoft Forms that they have to fill out. Set it to email you when it's completed. Tell people that they have to fill it out properly or they can't have access to anything. The last thing they had before I got here was on... Source: over 3 years ago
Microsoft Forms are constantly refreshing and logging out
You can get to forms.office.com but when you open any form to edit it just constantly refreshes and then kicks you back to a login screen. Source: over 3 years ago

Alternatives to Tidio and Microsoft Forms

When comparing Tidio and Microsoft Forms, you can also consider the following products.

Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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Typeform
Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

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Crisp Chat
Multi-channel customer support software

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Google Forms
Simple web forms from Google.

Compare Google Forms to Tidio or Microsoft Forms:

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tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Compare tawk.to to Tidio or Microsoft Forms:

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Survey Monkey
Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Compare Survey Monkey to Tidio or Microsoft Forms:

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